Touch Forced Factory Resets due to eReader Storage Error - KT - Page 9

Terisa de morgan · 08-30-2011, 03:40 AM

Quote:

Originally Posted by rjcroy

Have others successfully loaded new epubs after they cancel factory reset errors?

Yes, I've done it.

rjcroy · 08-30-2011, 05:10 AM

Thanks Terisa.
So I gave it a go! From sleep mode I plugged it in to my Win7 laptop. I used ADE to transfer an Instapaper epub, closed ADE, did a safe disconnect, then unplugged the Kobo. The Kobo first went into Processing Content mode, then gave the Factory reset error. I selected Cancel, and I was back at the home screen. I can read the new epub and the previous book I am reading. Fine so far.

Terisa de morgan · 08-30-2011, 05:35 AM

Glad it has worked. I hope the error disappears soon

Bookpossum · 08-30-2011, 09:32 AM

If/when Kobo issues an update to correct this problem, how will we know it's there? Is it just a case of doing a Factory Reset and see if we get the new version?

I have looked at the Kobo site but can't see anywhere that tells me the latest update available. (I have found the update version currently on my KT.)

PeterT · 08-30-2011, 10:12 AM

From previous upgrades, either when you launch Kobo Desktop and attach the Kobo or when the Kobo Touch connects via wireless, if there is a new version available you will be informed.

Of course, you could also just check here! Rest assured as soon as there IS a new firmware releases, there will be tons of posts!

Bookpossum · 08-31-2011, 08:22 AM

Thanks for that, Peter. As you can see, I'm new to all this!

FJames · 08-31-2011, 11:01 AM

I've had my KT for almost 3 months now (since the day after release), and the only time I've seen a Storage Error was the first day's experimenting when I tried plugging in a micro-SD card from my camera with about 300 jpeg images on it and then had to unplug it after the unit was frozen on processing content for more than 30 minutes. I did a Factory Reset after that.

Since then I've read for hundreds of hours, bought books from the Kobo store via Kobo Desktop, downloaded free books from the Kobo store over wireless, sideloaded books from Calibre both via USB and via its network server over wireless, downloaded DRM epub library books via ADE, experimented with text files, pdf docs, and image files, deleted books on the unit and via Calibre. I haven't used the Favorites list except to try it once by adding a couple of books. I have used the web browser, but I think the only books I've downloaded via the web browser were from my Calibre network server. I experimented with Sketch, but don't use it. I checked out the Sudoku game, but I don't play it.

I didn't try any fancy content management or deleting with Calibre until their KT support was stable (about version 0.8.12 I think). I haven't tried deleting the 2 built-in books. I always eject before disconnecting, but I eject with both Windows and Calibre interchangeably. One thing I have never done is connect to a Windows 7 computer (always WinXP).

08GibsonExplorer · 08-31-2011, 11:07 AM

It's weird... I han't had the error at all yet. All my books are side loaded but I only have about 5 books on it at one time. I load all my books with Calibre.

JD Gumby · 08-31-2011, 05:11 PM

And yet another storage error and factory reset less than an hour ago. How fun. Seriously, are other brands' ereaders this prone to disaster? At this point, I will *NOT* be buying a Kobo ever again...

molman · 08-31-2011, 10:11 PM

Curious. Those getting the error, have any of you thought of returning/exchanging your Kobo's? Be interesting to see if you'd get the same error with a different device. Really curious what the variable is for those of us not getting the error (vs. those who are).

JD Gumby · 09-01-2011, 01:36 AM

Quote:

Originally Posted by molman

Curious. Those getting the error, have any of you thought of returning/exchanging your Kobo's? Be interesting to see if you'd get the same error with a different device. Really curious what the variable is for those of us not getting the error (vs. those who are).

Considered it, but I've lost the reciept and it's definitely beyond the return period, anyways.

filmo · 09-01-2011, 02:58 AM

Kobo knows by serial number when your Kobo Reader first registered, credit card number, receipt is not really needed for Kobo warranty. Stores can find sales date from credit card number used for purchase.

molman · 09-01-2011, 04:13 AM

Sameer indicated in this thread that a fix should be on it's way => https://www.mobileread.com/forums/sho...=148334&page=2

Hoping he can provide an ETA.

EverC · 09-01-2011, 10:53 PM

I'm just doing another factory reset right now...AGAIN...

First my Dictionary was all screwed up (definition showed raw text mixed up with html code), so I decided to power off and power on the unit and voila...Dictionary showed up fine, but now it keeps telling me I have a storage error. I can cancel the factory reset, but some of my Kobo Books disappeared and my updates freeze.
So I have to reset it again and do everything all over again.
The last time I had problems I had to factory reset 3 times in a row.
Of course no 1.9.10 update for me yet, but who knows if that fixes anything or just gives us more new bugs.
I'm starting to to seriously consider returning the Kobo and buying a different ereader. It is the buggiest device I have ever bought and even though I am trying to be patient, it starts to get really annoying.
Of course I can just ignore all the little glitches, but I think that I can expect a $139 device to work properly.

SameerH · 09-01-2011, 11:30 PM

Quote:

Originally Posted by EverC

I'm just doing another factory reset right now...AGAIN...

First my Dictionary was all screwed up (definition showed raw text mixed up with html code), so I decided to power off and power on the unit and voila...Dictionary showed up fine, but now it keeps telling me I have a storage error. I can cancel the factory reset, but some of my Kobo Books disappeared and my updates freeze.
So I have to reset it again and do everything all over again.
The last time I had problems I had to factory reset 3 times in a row.
Of course no 1.9.10 update for me yet, but who knows if that fixes anything or just gives us more new bugs.
I'm starting to to seriously consider returning the Kobo and buying a different ereader. It is the buggiest device I have ever bought and even though I am trying to be patient, it starts to get really annoying.
Of course I can just ignore all the little glitches, but I think that I can expect a $139 device to work properly.

Hi there,

Completely understand your frustration, we have been working literally round the clock to solve the issues.

1.9.10 will fix the error for you, and we'll be completing the rollout to everyone tomorrow.

08-31-2011, 11:01 AM	#127
FJames Addict Posts: 320 Karma: 320941 Join Date: Jun 2011 Location: Canada Device: Kobo Touch & Aura	I've had my KT for almost 3 months now (since the day after release), and the only time I've seen a Storage Error was the first day's experimenting when I tried plugging in a micro-SD card from my camera with about 300 jpeg images on it and then had to unplug it after the unit was frozen on processing content for more than 30 minutes. I did a Factory Reset after that. Since then I've read for hundreds of hours, bought books from the Kobo store via Kobo Desktop, downloaded free books from the Kobo store over wireless, sideloaded books from Calibre both via USB and via its network server over wireless, downloaded DRM epub library books via ADE, experimented with text files, pdf docs, and image files, deleted books on the unit and via Calibre. I haven't used the Favorites list except to try it once by adding a couple of books. I have used the web browser, but I think the only books I've downloaded via the web browser were from my Calibre network server. I experimented with Sketch, but don't use it. I checked out the Sudoku game, but I don't play it. I didn't try any fancy content management or deleting with Calibre until their KT support was stable (about version 0.8.12 I think). I haven't tried deleting the 2 built-in books. I always eject before disconnecting, but I eject with both Windows and Calibre interchangeably. One thing I have never done is connect to a Windows 7 computer (always WinXP). Last edited by FJames; 08-31-2011 at 11:12 AM.

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08-30-2011, 05:10 AM	#122
rjcroy Bibliophile Posts: 167 Karma: 1147338 Join Date: Jun 2010 Location: New Zealand Device: Sony PRS-T3, Kobo Touch	Thanks Terisa. So I gave it a go! From sleep mode I plugged it in to my Win7 laptop. I used ADE to transfer an Instapaper epub, closed ADE, did a safe disconnect, then unplugged the Kobo. The Kobo first went into Processing Content mode, then gave the Factory reset error. I selected Cancel, and I was back at the home screen. I can read the new epub and the previous book I am reading. Fine so far.

08-30-2011, 05:35 AM	#123
Terisa de morgan Grand Sorcerer Posts: 6,636 Karma: 12595249 Join Date: Jun 2009 Location: Madrid, Spain Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2	Glad it has worked. I hope the error disappears soon

08-30-2011, 09:32 AM	#124
Bookpossum Snoozing in the sun Posts: 10,146 Karma: 115423645 Join Date: Jul 2011 Location: Melbourne, Australia Device: iPad Mini, Kobo Touch	If/when Kobo issues an update to correct this problem, how will we know it's there? Is it just a case of doing a Factory Reset and see if we get the new version? I have looked at the Kobo site but can't see anywhere that tells me the latest update available. (I have found the update version currently on my KT.)

08-30-2011, 10:12 AM	#125
PeterT Grand Sorcerer Posts: 13,534 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	From previous upgrades, either when you launch Kobo Desktop and attach the Kobo or when the Kobo Touch connects via wireless, if there is a new version available you will be informed. Of course, you could also just check here! Rest assured as soon as there IS a new firmware releases, there will be tons of posts!

08-31-2011, 08:22 AM	#126
Bookpossum Snoozing in the sun Posts: 10,146 Karma: 115423645 Join Date: Jul 2011 Location: Melbourne, Australia Device: iPad Mini, Kobo Touch	Thanks for that, Peter. As you can see, I'm new to all this!

08-31-2011, 11:07 AM	#128
08GibsonExplorer Member Posts: 11 Karma: 10 Join Date: Aug 2011 Device: Kobo Touch	It's weird... I han't had the error at all yet. All my books are side loaded but I only have about 5 books on it at one time. I load all my books with Calibre.

08-31-2011, 05:11 PM	#129
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	And yet another storage error and factory reset less than an hour ago. How fun. Seriously, are other brands' ereaders this prone to disaster? At this point, I will NOT be buying a Kobo ever again...

08-31-2011, 10:11 PM	#130
molman Evangelist Posts: 436 Karma: 538958 Join Date: Jul 2011 Device: none	Curious. Those getting the error, have any of you thought of returning/exchanging your Kobo's? Be interesting to see if you'd get the same error with a different device. Really curious what the variable is for those of us not getting the error (vs. those who are).

09-01-2011, 02:58 AM	#132
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	Kobo knows by serial number when your Kobo Reader first registered, credit card number, receipt is not really needed for Kobo warranty. Stores can find sales date from credit card number used for purchase.

09-01-2011, 04:13 AM	#133
molman Evangelist Posts: 436 Karma: 538958 Join Date: Jul 2011 Device: none	Sameer indicated in this thread that a fix should be on it's way => https://www.mobileread.com/forums/sho...=148334&page=2 Hoping he can provide an ETA.

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09-01-2011, 10:53 PM	#134
EverC Member Posts: 19 Karma: 10 Join Date: Aug 2011 Location: Canada Device: Amazon Kindle 3, Kobo Touch (returned)	I'm just doing another factory reset right now...AGAIN... First my Dictionary was all screwed up (definition showed raw text mixed up with html code), so I decided to power off and power on the unit and voila...Dictionary showed up fine, but now it keeps telling me I have a storage error. I can cancel the factory reset, but some of my Kobo Books disappeared and my updates freeze. So I have to reset it again and do everything all over again. The last time I had problems I had to factory reset 3 times in a row. Of course no 1.9.10 update for me yet, but who knows if that fixes anything or just gives us more new bugs. I'm starting to to seriously consider returning the Kobo and buying a different ereader. It is the buggiest device I have ever bought and even though I am trying to be patient, it starts to get really annoying. Of course I can just ignore all the little glitches, but I think that I can expect a $139 device to work properly.