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#106 | |
Fulfilled but not by iRex
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Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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I have just received the following:
Quote:
![]() Last edited by Riocaz; 07-11-2006 at 07:48 AM. |
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#107 |
iLiad Maniac
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Karma: 2369
Join Date: Apr 2006
Location: Germany
Device: Bookeen Opus (i love that thing) and iPad (what an irony)
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got that mail too.
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#108 |
Evangelist
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Karma: 2370
Join Date: Jun 2006
Location: Germany
Device: Nokia 770, Ilead, Cybook G3, Kindle DX, Kindle 2, iPad, Kindle 3, PW
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I think they mean their first batch of devices which came from Taiwan (?) or from wherever is still in costum. And thats why they are not abel to ship yet and thats why they are not abel to call UPS and let them pick up. They just don't have them yet.
Thats the first answer by them that sounds honest for me ![]() |
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#109 |
Connoisseur
![]() Posts: 98
Karma: 31
Join Date: Mar 2006
Location: Spain
Device: Iliad/Ipaq 6340
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I think "Held in customs" means: We know that you know that we are delayed so we will give you another excuse.
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#110 | |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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I have just responded to their mail with:
Quote:
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#111 |
Enthusiast
![]() Posts: 32
Karma: 40
Join Date: Jun 2006
Device: Loox600/S55/Ogo CT 17
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Hm, my hope begins to fade again...
Did anybody else receive a shipment receipt? |
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#112 |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Doesn't look like it.
What was your order number? |
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#113 | |
Enthusiast
![]() Posts: 32
Karma: 40
Join Date: Jun 2006
Device: Loox600/S55/Ogo CT 17
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Quote:
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#114 |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Well your order number is 11 higher than mine. Which makes it seem a little odd.
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#115 |
Member
![]() Posts: 17
Karma: 10
Join Date: Jun 2006
Location: Germany DUS
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I just got this one (Germany):
"Dear Mr. We would like to inform you that your order has been shipped and should arrive within 3 working days. The UPS tracking number will be forwarded to you later today or tomorrow morning in order to allow you to track your package. Herewith we would also like to send you a Quick Reference Guide which will introduce the basic functionalities of your iLiad and will help you get started right away. Kind regards, the iRex Team" Last edited by kwizmaster; 07-12-2006 at 04:43 AM. |
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#116 |
Addict
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Karma: 116
Join Date: May 2006
Device: Iliad, dude!
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This stuff makes me sick. Btw, this is my response. I'm #383 and from germany, like ThinkNeXT.
Code:
Also sprach info@irextechnologies.com (info@irextechnologies.com): > Herewith we would like to inform you that unfortunately your goods are > being held in customs and UPS was not able to pick them up. > We solved the issue today and the individual shipments will start on > Wednesday and you can expect your order on Friday or Monday at the > latest. > > We would like to apologize for the inconvenience and we are doing > everything possible and hope that your order will arrive as soon as > possible. If the goods are held in customs, how comes other orders (with higher order number) have been shipped today? To me, this looks like very lame excuses, and either this statement or the one you sent to order #393 is not true. What is going on in that company of yours? I'm not far from cancelling this stuff, as are the fellow readers are mobileread.com. Yours, |
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#117 |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Hmm, so thats 2 people in Germany to receive shipping notifications.
--edit Just had another strop pointint out that 2 other mobilereaders with higher order numbers have now received confirmations that their orders have shipped. I have suggested that it is imperative that they get off their backsides and start monitoring this forum, so as to explain this turn of events. Last edited by Riocaz; 07-11-2006 at 08:10 AM. |
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#118 |
Addict
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Karma: 116
Join Date: May 2006
Device: Iliad, dude!
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Code:
We understand your concern however the order numbers are not necessarily handled in chronicle order. A certain number of orders have been shipped today and those customers have received a confirmation via e-mail. Unfortunately we were not able to ship all orders due to a large number of iLiads being held in customs in Germany, however this is solved by now and we will continue the individual shipments from tomorrow onward. Again we apologize for the inconvenience and we are following this issue very closely and will do everything we can to solve it and ship your order as soon as possible. Kind Regards, The iRex Team |
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#119 | |
Fulfilled but not by iRex
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 932
Karma: 286846
Join Date: May 2006
Location: London
Device: Far too many
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Quote:
Why not? Surely it's very simple, those people that ordered first, should get their items first. Interestingly, they havn't responded to me yet. |
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#120 |
Mad Scientist
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Karma: 242
Join Date: May 2006
Location: Germany
Device: Zaurus, HTCMagician, iLiad
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I honor that Irex decided to open their prodcut to "small quantity" users. I understand that this caused some unexpected problems, esspecially as they seem to have their roots in research. Not problem at all with that. But please just speak plain text to us and don't give up your B2C approach. Thank you!
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