Blue Pocket Pro finish already coming off

[GA Russell]

Originally Posted by Solicitous

I havent ordered mine yet and am still keen on getting a PP. I do realise the apparent issues with the battery. What would make me feel easier is if we could get information on exactly where to buy a replacement battery and the price. RobertB said they were cheap and available, but how cheap and where? A google reveals the Hanlin V3 clone nokia batteries, but not the V5 clones.

I feel the same way. At this point I still like the black Pocket Pro, but its major selling point in my mind was the replaceable battery, and until we find out what it is and where to find it I'm going to hold off.

[rling]

Originally Posted by rling

Day 2 of ownership -Ruby red unit. Just noticed blistering on right margin next to screen. Can be smoothed down easily, but would reappear. 8-(

Just as an addition, the slight blistering only appears when the device is used - and disappears when left off overnight. I can only assume it is an external coating that is lifting off when (?) heat if generated when the device is used. It kind of reminds me of silicon coverings we can purchase for mobile phones.

[DaleDe]

Originally Posted by SDRebel

some keep asking this, and I cannot answer for the white one, but at least the black one I have doesn't experience this issue as I believe it doesn't any any extra paint coating like the colored ones.

So for some of you that like the device but don't like that is happening with the colored ones, they you might request an exchange for a black one, or white one if it is the same as black

I have a white one. There is no problem with this color. My EZ REader basic is black and there is no problem with that one either.

Dale

[SDRebel]

Originally Posted by Jane A

Unless someone chimes in later, it looks like no one has a colored unit that isn't having problems. I have to say, I'm far from upset with Astak, in fact I'm feeling pretty sorry for them right now. I can only imagine how hard it is for them being excited about their new product and then have this big issue with the paint happen. I don't think Robert "lied" about anything and though he may tend to get a little over-enthusiastic I do think his intentions have always been good.

Anyway, I've been using the PP today and I am getting along really well with it. I have had absolutely no battery trouble, or any locking up issues. Though I haven't figured out a lot of the details, I've been using it, and the eink screen is a very pleasant reading experience. It definitely reduces my eyestrain. I'm going to contact Astak tomorrow and ask what our options are regarding getting a colored unit replacement vs a black or white one.

As far as SDRebel's problem, I would suggest that he/she(?) ask Astak to pay back the return shipping fee that was incurred. I think it's likely they would be willing to do that, assuming the unit is defective.

I haven't done it when talking directly to astak support, but Robert didn't seem to respond to my query in one of the threads when I said I think I should get free shipping

[Jane A]

Originally Posted by SDRebel

I haven't done it when talking directly to astak support, but Robert didn't seem to respond to my query in one of the threads when I said I think I should get free shipping

I would urge you to try, it does seem something you should not have to pay for. But you won't know if you don't ask!

[dmikov]

Originally Posted by Solicitous

I havent ordered mine yet and am still keen on getting a PP. I do realise the apparent issues with the battery. What would make me feel easier is if we could get information on exactly where to buy a replacement battery and the price. RobertB said they were cheap and available, but how cheap and where? A google reveals the Hanlin V3 clone nokia batteries, but not the V5 clones.

One case of bad battery is realy not an apperent issue (especially with the same person having problem locking it might be defective mobo). I have been reading for 2 days non stop. On my third book now (granted it's Myth series and it's short) and I still have full bar.

[kacir]

Originally Posted by UchihaNaru

Seems like RobertB isn't very honest when he said that 'The color is molded into the plastic' and that it will last for the life of the device. Hrmmm...

The color *IS* molded into plastic.
Just look at the photos. The plastic body under that peeled layer has the unit color.

They just applied ANOTHER layer of stuff on the body. Not to paint it to the desired color, but to give the surface that nice rubberized touch.

I have had the same problem with a fancy Ikea lamp. After some use the nice rubberized layer started to dissolve in places where I touched the lamp. I removed the rubberized layer from the lamp using microfiber cloth and alcohol.


RobertB. The blue units that you have unpacked to see if the the wrinkles, cracks and peeled surfaces would develop have to be handled by human hands IMHO. Not just sitting there untouched.

[brecklundin]

Originally Posted by AnemicOak

Here's a pic of what I mentioned in that earlier post (it sounds like the blue ones are blue plastic with a layer of paint/rubberized coating on top)...

Originally Posted by kacir

The color *IS* molded into plastic.
Just look at the photos. The plastic body under that peeled layer has the unit color.

They just applied ANOTHER layer of stuff on the body. Not to paint it to the desired color, but to give the surface that nice rubberized touch.

I have had the same problem with a fancy Ikea lamp. After some use the nice rubberized layer started to dissolve in places where I touched the lamp. I removed the rubberized layer from the lamp using microfiber cloth and alcohol.


RobertB. The blue units that you have unpacked to see if the the wrinkles, cracks and peeled surfaces would develop have to be handled by human hands IMHO. Not just sitting there untouched.

really? care to explain that image then?

[kacir]

Originally Posted by brecklundin

really? care to explain that image then?

Originally Posted by RichyRich

According to this image the plastic of the case does have color molded in.
Perhaps the door to the battery compartment is made differently ...

[Dave_S]

Originally Posted by kacir

I have had the same problem with a fancy Ikea lamp. After some use the nice rubberized layer started to dissolve in places where I touched the lamp. I removed the rubberized layer from the lamp using microfiber cloth and alcohol.

Thank you very much for that tip. If/when my blue PP arrives, I will give your microfiber and alcohol trick a try if I see a problem with the coating. My order is going through a real ordeal in customs and I do not want to have to through that all over again for a replacement. I usually have a much better customs experience when ordering from China than from the United States???

[theducks]

Originally Posted by kacir

RobertB. The blue units that you have unpacked to see if the the wrinkles, cracks and peeled surfaces would develop have to be handled by human hands IMHO. Not just sitting there untouched.

I 100% agree. Wrinkles only appear where I have touched repeatedly, which currently leaves the 2,3,4,5 buttons without wrinkles.

I also noticed the this problem only appears on the front (Bezel and Buttons)
and not on the edges where I touch all the time

[bookfanmd]

My blue finish is also coming off. It started with just a tiny wrinkle near the light but has now spread to the whole corner. I think I'll just get a black one instead. I played with the PEZ over the weekend and overall was pleased but I couldn't get the firmware to update. I know I won't be keeping this unit but wanted to see how the different formats looked after the update. When it says:
"4. Then, first holding down the silver "volume up" button on the right side of the EZ Reader, then press the ON button to turn on your EZ Reader. " are they talking about the toggle switch on the right side or another button? My toggle switch is not silver. I tried using it though but the unit just kept turning off and on and never asked if I wanted to do the firmware update.
Does anyone have suggestions?

Thanks.

[theducks]

Originally Posted by bookfanmd

"4. Then, first holding down the silver "volume up" button on the right side of the EZ Reader, then press the ON button to turn on your EZ Reader. " are they talking about the toggle switch on the right side or another button? My toggle switch is not silver. I tried using it though but the unit just kept turning off and on and never asked if I wanted to do the firmware update.
Does anyone have suggestions?

Thanks.

the top button on Your other Right

Use the arrow that points to the screen.

[Dave_S]

Originally Posted by bookfanmd

formats looked after the update. When it says:
"4. Then, first holding down the silver "volume up" button on the right side of the EZ Reader, then press the ON button to turn on your EZ Reader. " are they talking about the toggle switch on the right side or another button?

You just quoted the instructions for the EZREader, not the Pocket Pro. The firmware update instructions are different for the Pocket Pro in the SECOND line of step 4.

For the 5" Pocket PRO: while holding down the top "page turn" button on the left side of the device, then press the ON button to turn on your device

[AJ Starr]

Originally Posted by brecklundin

really? care to explain that image then?

I, too, took off my battery door, and the plastic below it WAS blue. The stripes shown in the purple picture were the same way on mine, but the material of the door WAS blue. Apparently the stripes are the way their manufacturing process leaves the bottom side when painting this rubber coating. I imagine the full case would have this type of stripes on the inside also. It's hard to paint both sides of an item without some indications left.

You seem to only want to criticize eveything eveyone says, and you don't indicate you have a PEZ, just a Sony. Are you TRYING (and Not succeeding) to disrupt this forum?