Order Status - Page 8

Isamu · 10-23-2008, 07:57 AM

I too ordered on the 9th of October and it says BACKORDERED, so I assume and hope that it will ship out next week.

joshualee1983cn · 10-24-2008, 03:36 AM

haha, finally, I got an email from ups said that my DR1000s was in shipping! it will arrive on 27th Oct, really good news! But my order status in irex online shop remain unchanged.

joshualee1983cn · 10-24-2008, 03:41 AM

In ups website, it says 'Your package is in the UPS system and has a rescheduled delivery date of 27/10/2008. '

attila · 10-24-2008, 09:56 AM

According to the official statement (http://i-to-i.irexnet.com/2008/10/21...recent-issues/) there are/were issues with the webshop, so don't worry about it, the important thing is that UPS has it.

sasilk · 10-30-2008, 02:18 AM

Does anyone happen to have the customer support number handy? It seems to have quietly disappeared from the Irex shop site, and given their known inability to respond to emails...

EDIT: Wonder of wonders, I actually got a reply to my email! In under 2 days even!

Shaggy · 10-30-2008, 10:53 AM

They don't have a phone number anymore. Email or the online ticket system is the only way to contact them.

A lot of people have complained to them about the lack of phone support, I'm hoping they'll add that back.

flyingtablet · 10-31-2008, 12:06 AM

Irexshop.com or ereader outfitters?

I am in US. Not quite sure about the current order status.

Anyone got up-to-date information?

Thank you.

Isamu · 10-31-2008, 03:58 AM

At first it seemed ereadoutfitters was faster, but I think everyone is on par now, no stock anywhere. At ereaders, my order is still on backorder despite them saying that they would ship all backorders out this week, but doesn't seem to be they will...

flyingtablet · 10-31-2008, 08:28 AM

Quote:

Originally Posted by Isamu

At first it seemed ereadoutfitters was faster, but I think everyone is on par now, no stock anywhere. At ereaders, my order is still on backorder despite them saying that they would ship all backorders out this week, but doesn't seem to be they will...

Then nobody should trust their CEO anymore.

I can not imagine how many orders they received.
They must have made a fortune! or...

Isamu · 11-01-2008, 06:46 AM

Ereaderoutfitter update:

10/31/08- iLiad 2nd Editions in stock. iLiad Book Editions in stock. We are catching up on DR1000S back orders; product is en route and we will ship on Tuesday.

Here's keeping my fingers crossed!

Mr. Goodbar · 11-01-2008, 03:05 PM

I listed one for sale in the flea market area if anyone is interested. In just out of box condition and has never left the house.

sasilk · 11-02-2008, 11:00 PM

Quote:

Originally Posted by Shaggy

They don't have a phone number anymore. Email or the online ticket system is the only way to contact them.

A lot of people have complained to them about the lack of phone support, I'm hoping they'll add that back.

Thanks Shaggy.

I did receive a reply to my email, so maybe things are improving. I'll wait and see if my DR actually ships within the time period they say before I decide though.

whopper · 11-03-2008, 01:54 PM

If anyone lives in europe and wants one, I ordered mine today on http://iliadreader.co.uk/ by phone and they ships tomorrow.

sasilk · 11-05-2008, 05:00 AM

Here's a copy of the email I just sent to iRex. Maybe it will have some effect on things, but I doubt it - it's nothing they haven't heard before.

Re: Order #16811

I'm curious what 'Preparing for dispatch' actually means in iRex terms. Usually it means packing the goods for delivery, putting an address label on them and shipping them. This should not take the 6 days it has taken since it entered that status, so obviously it means something else to you.

Is it possible to get an *actual shipping date* for my order? 99% of retailers and wholesalers the world over can do this - usually within a day of the order being placed. You don't seem to be able to offer more than the vague "between 2 and 3 weeks", even though you have had over 2 weeks to work it out. Given history, I have no confidence whatsoever that even that vague timetable bears any resemblance to reality.

Has it occurred to any of you that this vagueness and lack of any meaningful communication with your customers is the reason that your customer service is pilloried by pretty well everyone? If you don't have stock (or whatever the issue is), just say so. People, in general, can cope with most things so long as they know what is happening. It's being left in the dark that gets people angry.

Stephen Silk

davidspitzer · 11-05-2008, 04:40 PM

Just emailed me that although they were expecting stock today irex just shipped it today, so it will probably be into next week to fill some of the backorders they already have and 2-3 weeks for new orders. Its now been a month since I plunked down my $750 and still no product.

Ereaderoutfitters have been stellar with communication and it is certainly not their fault for the delay but it is very fustrating non the less

10-30-2008, 02:18 AM	#110
sasilk Connoisseur Posts: 75 Karma: 14 Join Date: Jun 2008 Location: Australia Device: iPad Pro 12"; Kindle Paperwhite	Does anyone happen to have the customer support number handy? It seems to have quietly disappeared from the Irex shop site, and given their known inability to respond to emails... EDIT: Wonder of wonders, I actually got a reply to my email! In under 2 days even! Last edited by sasilk; 10-30-2008 at 09:55 AM. Reason: Further information

10-31-2008, 12:06 AM	#112
flyingtablet Member Posts: 22 Karma: 11 Join Date: Oct 2008 Device: none	which seller ships faster? Irexshop.com or ereader outfitters? I am in US. Not quite sure about the current order status. Anyone got up-to-date information? Thank you.

11-05-2008, 05:00 AM	#119
sasilk Connoisseur Posts: 75 Karma: 14 Join Date: Jun 2008 Location: Australia Device: iPad Pro 12"; Kindle Paperwhite	Just for laughs... Here's a copy of the email I just sent to iRex. Maybe it will have some effect on things, but I doubt it - it's nothing they haven't heard before. Re: Order #16811 I'm curious what 'Preparing for dispatch' actually means in iRex terms. Usually it means packing the goods for delivery, putting an address label on them and shipping them. This should not take the 6 days it has taken since it entered that status, so obviously it means something else to you. Is it possible to get an actual shipping date for my order? 99% of retailers and wholesalers the world over can do this - usually within a day of the order being placed. You don't seem to be able to offer more than the vague "between 2 and 3 weeks", even though you have had over 2 weeks to work it out. Given history, I have no confidence whatsoever that even that vague timetable bears any resemblance to reality. Has it occurred to any of you that this vagueness and lack of any meaningful communication with your customers is the reason that your customer service is pilloried by pretty well everyone? If you don't have stock (or whatever the issue is), just say so. People, in general, can cope with most things so long as they know what is happening. It's being left in the dark that gets people angry. Stephen Silk

11-05-2008, 04:40 PM	#120
davidspitzer So Many Words to Read! Posts: 411 Karma: 125665 Join Date: Aug 2006 Device: Kindle	Ereaderoutfitters Just emailed me that although they were expecting stock today irex just shipped it today, so it will probably be into next week to fill some of the backorders they already have and 2-3 weeks for new orders. Its now been a month since I plunked down my $750 and still no product. Ereaderoutfitters have been stellar with communication and it is certainly not their fault for the delay but it is very fustrating non the less

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10-23-2008, 07:57 AM	#106
Isamu Baby eBookworm Posts: 16 Karma: 10 Join Date: Oct 2008 Location: Vancouver! Device: iRex DR1000S	I too ordered on the 9th of October and it says BACKORDERED, so I assume and hope that it will ship out next week.

10-24-2008, 03:36 AM	#107
joshualee1983cn Member Posts: 10 Karma: 10 Join Date: Oct 2008 Device: Irex DR1000s	haha, finally, I got an email from ups said that my DR1000s was in shipping! it will arrive on 27th Oct, really good news! But my order status in irex online shop remain unchanged.

10-24-2008, 03:41 AM	#108
joshualee1983cn Member Posts: 10 Karma: 10 Join Date: Oct 2008 Device: Irex DR1000s	In ups website, it says 'Your package is in the UPS system and has a rescheduled delivery date of 27/10/2008. '

10-24-2008, 09:56 AM	#109
attila Member Posts: 14 Karma: 10 Join Date: Oct 2008 Device: irex dr1000s	According to the official statement (http://i-to-i.irexnet.com/2008/10/21...recent-issues/) there are/were issues with the webshop, so don't worry about it, the important thing is that UPS has it.

10-30-2008, 10:53 AM	#111
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	They don't have a phone number anymore. Email or the online ticket system is the only way to contact them. A lot of people have complained to them about the lack of phone support, I'm hoping they'll add that back.

10-31-2008, 03:58 AM	#113
Isamu Baby eBookworm Posts: 16 Karma: 10 Join Date: Oct 2008 Location: Vancouver! Device: iRex DR1000S	At first it seemed ereadoutfitters was faster, but I think everyone is on par now, no stock anywhere. At ereaders, my order is still on backorder despite them saying that they would ship all backorders out this week, but doesn't seem to be they will...

11-01-2008, 06:46 AM	#115
Isamu Baby eBookworm Posts: 16 Karma: 10 Join Date: Oct 2008 Location: Vancouver! Device: iRex DR1000S	Ereaderoutfitter update: 10/31/08- iLiad 2nd Editions in stock. iLiad Book Editions in stock. We are catching up on DR1000S back orders; product is en route and we will ship on Tuesday. Here's keeping my fingers crossed!

11-01-2008, 03:05 PM	#116
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	I listed one for sale in the flea market area if anyone is interested. In just out of box condition and has never left the house.

11-03-2008, 01:54 PM	#118
whopper Addict Posts: 350 Karma: 22726 Join Date: Mar 2008 Location: Europe Device: Boox max 2	If anyone lives in europe and wants one, I ordered mine today on http://iliadreader.co.uk/ by phone and they ships tomorrow.

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