Anyone else's new Kindle 3 rattling when moved / shaken? - Page 7

Richey79 · 09-15-2010, 05:21 AM

Quote:

Originally Posted by fo_france

The thing is I'm so disappointed - and I deeply regret buying the kindle (even If the screen fascinates me).

I'm sure the manufacturing problem will be isolated and fixed within the next couple of batches to be sent out from the factory (if it hasn't already been).

These kinds of problems afflict every device - just check in any of the device forums on MR for a 'troubleshooting' thread. If you want to raise your chances of not encountering a problem, it's probably best to wait a few months after a new device is released to give the manufacturers a chance to smooth out any gremlins.

People will percieve Amazon's product as being of lower build quality because it is sold for a cheaper price. This is a misperception.

Not nice to be one of the few who gets one with issues, though. Hope Amazon sort out a new device for you as quickly and painlessly as they have for others.

WigglePig · 09-15-2010, 06:35 AM

Mine doesn't rattle, although I tend not to shake it TBH, but it does squeak at the top edge if squeezed.

fo_france · 09-16-2010, 01:05 AM

Hello,

OK. I have to admit it - Amazon have handled the issue in a very professional and polite way.

My replacement Kindle is on the way - and I'm sending the rattling one for return today.

BTW WigglePig, I did not shake the kindle to hear the rattling. I just picket it up and changed the orientation - that's when I heard(and felt) a sound as if a screw was loose inside.
I'm very attentionate to everything I have - especially my electronic devices. I tend to keep things for years. I can assure you, the kindle will have a nice home here :-)

cynrh · 09-17-2010, 01:04 PM

Hi all, my Kindle 3 (WiFi only) developed the same problem. Never dropped it or shook it, just after 3-4 days of bliss I picked it up and heard the loose-piece rattle inside. I saw the Youtube video posted, and as someone with a long history of taking things apart was confident enough to do the same.

A few comments for those who wish to try (watch that video):

1. It takes a while to work the case off, be patient. I used plastic edges (laminated card) as much as I could to avoid scoring the plastic with a knife (or inserting it too deep and shorting something).

2. Do it over a clean, light surface. The loose screw is very small, black, and will probably fall out the very second you get the back case to come off, like mine did.

3. It's not the only screw you need to worry about! I had one screw escapee, but I would say 3-4 other black screws were in various stages of working themselves out. As mentioned, you need a jeweler's screwdriver (often used for eyeglasses too). The tip of a small knife blade might do it. In my opinion, the screwholes are not stripped; they simply did not screw these in all the way. I tightened all the black screws until they felt taut. I advise once you tighten them all, try applying a *light*, low-pressure turn in the other direction to see if it loosens. If it loosens easily then the hole may be stripped and you may be better off just removing the screw entirely. If it requires pressure to turn, you should be good. Mine all tightened well, including the loose screw back into its missing spot. YMMV! All of the screws seemed to be on the motherboard in the lower side of the device away from the battery. All of the larger silver screws were tight on mine.

Opening the case is risky. If you have any doubts then I recommend wait a few weeks for Amazon to get through their 'bad batch' of product, and return it.

judith009 · 09-17-2010, 01:50 PM

Great post. Thanks!

ChaoZ · 09-27-2010, 09:16 PM

Mine just developed a rattle. It doesn't annoy me much, but is there a risk of the loose screw shorting out stuff inside the Kindle?

ChaoZ · 09-27-2010, 09:56 PM

Never mind, I went and fixed it. Really helps to have a sharp, thin blade, like a Swiss Army knife.

Trickery · 10-04-2010, 07:50 PM

Had my 3G Kindle delivered on Sept 8th, and I just started to get a ton of rattling today. Sounds like two seperate screws got loose!

Since today is the 4th, I was only 4 days off from getting a refurb unit from Amazon if I had to do the exchange outside of the 30-day return period. Amazon is overnighting me a new one for tomorrow. I would have thrown a fit if they had to send me a refurb unit, luckly I just made it.

Strongly recommend anyone that gets this problem to get an exchange ASAP. Sounds like if these screws will work themselves out over time and could cause problems!

Bix · 10-11-2010, 01:44 PM

Bought mine yesterday at Staples. Noticed the rattling a few hours later but decided to wait it out. Got worse and I already had to do a hard reset when it wouldn't wake up, so I called Amazon and the rep quickly offered to overnight a new one. Great customer service so I can't complain too much.

Except maybe if the next one rattles.

JohnsonZA · 10-17-2010, 01:41 PM

When I got my Kindle 3G+Wifi a little over a month ago I didn't notice any rattling. But today, I picked it up and it sounded like I was playing the shaker in a band.

I opened my baby up and I found not one, not two, but three loose screws! There was also another unoccupied hole where a phantom fourth screw would have belonged. I think my Kindle was certainly made on a Friday just before closing time.

I put the three screws I found back and tightened them as tight as I could. It certainly sounds like either a design flaw or a some finger trouble at the factory. But, for now my Kindle is as good as new!

Bumblebeee · 10-19-2010, 02:16 PM

Hello everyone! I just got my Kindle Wifi and I don't really hear a rattling but when I bring it near to my ear I hear the volume rocker move around a little. Is that the rattling we are talking about here?

judith009 · 10-19-2010, 02:21 PM

Quote:

Originally Posted by Bumblebeee

Hello everyone! I just got my Kindle Wifi and I don't really hear a rattling but when I bring it near to my ear I hear the volume rocker move around a little. Is that the rattling we are talking about here?

Nope, the volume rocker rattle is normal. The bad kind of rattling sounds like a loose screw is rolling around inside the Kindle, because a loose screw is rolling around inside the Kindle.

desertgrandma · 10-19-2010, 02:22 PM

Welcome to MobileRead, Bumblebeee

Come introduce yourself and join the fun.

Click on the link below....

Bumblebeee · 10-19-2010, 02:24 PM

Thanks, desertgrandma!

judhith : phew! I guess I will be keeping mine then! I am still considering if I really want a 3G model.

desertgrandma · 10-19-2010, 02:27 PM

If you want to be connected ANYWHERE you go.......then the 3G model is good. Really......is it something you need?

Otherwise, you can stay connected at home with your WiFi, or any hotspot.

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09-15-2010, 06:35 AM	#92
WigglePig %20ErrorParse$$#0fh%20 Posts: 118 Karma: 500000 Join Date: Sep 2008 Location: Nearby. Device: Kindle Scribe but also Kobo Clara Colo(u)r...	Mine doesn't rattle, although I tend not to shake it TBH, but it does squeak at the top edge if squeezed.

09-16-2010, 01:05 AM	#93
fo_france Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: kindle 3	Hello, OK. I have to admit it - Amazon have handled the issue in a very professional and polite way. My replacement Kindle is on the way - and I'm sending the rattling one for return today. BTW WigglePig, I did not shake the kindle to hear the rattling. I just picket it up and changed the orientation - that's when I heard(and felt) a sound as if a screw was loose inside. I'm very attentionate to everything I have - especially my electronic devices. I tend to keep things for years. I can assure you, the kindle will have a nice home here :-)

09-17-2010, 01:04 PM	#94
cynrh Junior Member Posts: 2 Karma: 10 Join Date: Sep 2010 Device: Kindle	Hi all, my Kindle 3 (WiFi only) developed the same problem. Never dropped it or shook it, just after 3-4 days of bliss I picked it up and heard the loose-piece rattle inside. I saw the Youtube video posted, and as someone with a long history of taking things apart was confident enough to do the same. A few comments for those who wish to try (watch that video): 1. It takes a while to work the case off, be patient. I used plastic edges (laminated card) as much as I could to avoid scoring the plastic with a knife (or inserting it too deep and shorting something). 2. Do it over a clean, light surface. The loose screw is very small, black, and will probably fall out the very second you get the back case to come off, like mine did. 3. It's not the only screw you need to worry about! I had one screw escapee, but I would say 3-4 other black screws were in various stages of working themselves out. As mentioned, you need a jeweler's screwdriver (often used for eyeglasses too). The tip of a small knife blade might do it. In my opinion, the screwholes are not stripped; they simply did not screw these in all the way. I tightened all the black screws until they felt taut. I advise once you tighten them all, try applying a light, low-pressure turn in the other direction to see if it loosens. If it loosens easily then the hole may be stripped and you may be better off just removing the screw entirely. If it requires pressure to turn, you should be good. Mine all tightened well, including the loose screw back into its missing spot. YMMV! All of the screws seemed to be on the motherboard in the lower side of the device away from the battery. All of the larger silver screws were tight on mine. Opening the case is risky. If you have any doubts then I recommend wait a few weeks for Amazon to get through their 'bad batch' of product, and return it.

09-17-2010, 01:50 PM	#95
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	Great post. Thanks!

09-27-2010, 09:16 PM	#96
ChaoZ Connoisseur Posts: 94 Karma: 192 Join Date: Jul 2010 Location: Toronto Device: Kindle 3, Kobo Mini, Kobo Touch	Mine just developed a rattle. It doesn't annoy me much, but is there a risk of the loose screw shorting out stuff inside the Kindle?

09-27-2010, 09:56 PM	#97
ChaoZ Connoisseur Posts: 94 Karma: 192 Join Date: Jul 2010 Location: Toronto Device: Kindle 3, Kobo Mini, Kobo Touch	Never mind, I went and fixed it. Really helps to have a sharp, thin blade, like a Swiss Army knife.

10-04-2010, 07:50 PM	#98
Trickery Pew Pew! Posts: 29 Karma: 270 Join Date: Aug 2010 Device: Kindle v3	Had my 3G Kindle delivered on Sept 8th, and I just started to get a ton of rattling today. Sounds like two seperate screws got loose! Since today is the 4th, I was only 4 days off from getting a refurb unit from Amazon if I had to do the exchange outside of the 30-day return period. Amazon is overnighting me a new one for tomorrow. I would have thrown a fit if they had to send me a refurb unit, luckly I just made it. Strongly recommend anyone that gets this problem to get an exchange ASAP. Sounds like if these screws will work themselves out over time and could cause problems!

10-11-2010, 01:44 PM	#99
Bix Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: Kindle 3G (Graphite)	Bought mine yesterday at Staples. Noticed the rattling a few hours later but decided to wait it out. Got worse and I already had to do a hard reset when it wouldn't wake up, so I called Amazon and the rep quickly offered to overnight a new one. Great customer service so I can't complain too much. Except maybe if the next one rattles.

10-17-2010, 01:41 PM	#100
JohnsonZA Member Posts: 10 Karma: 12 Join Date: Sep 2010 Device: Kindle 3 3G+Wifi	When I got my Kindle 3G+Wifi a little over a month ago I didn't notice any rattling. But today, I picked it up and it sounded like I was playing the shaker in a band. I opened my baby up and I found not one, not two, but three loose screws! There was also another unoccupied hole where a phantom fourth screw would have belonged. I think my Kindle was certainly made on a Friday just before closing time. I put the three screws I found back and tightened them as tight as I could. It certainly sounds like either a design flaw or a some finger trouble at the factory. But, for now my Kindle is as good as new!

10-19-2010, 02:16 PM	#101
Bumblebeee Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: Kindle 3	Hello everyone! I just got my Kindle Wifi and I don't really hear a rattling but when I bring it near to my ear I hear the volume rocker move around a little. Is that the rattling we are talking about here?

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10-19-2010, 02:22 PM	#103
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, Bumblebeee Come introduce yourself and join the fun. Click on the link below....

10-19-2010, 02:24 PM	#104
Bumblebeee Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: Kindle 3	Thanks, desertgrandma! judhith : phew! I guess I will be keeping mine then! I am still considering if I really want a 3G model.

10-19-2010, 02:27 PM	#105
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462843 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	If you want to be connected ANYWHERE you go.......then the 3G model is good. Really......is it something you need? Otherwise, you can stay connected at home with your WiFi, or any hotspot.