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Old 10-14-2016, 04:05 PM   #91
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Indeed I'll be forced to, which sucks, because I absolutely love the hardware and the size. But I feel like beta testing the thing at best, which is not the experience I want to have with an ereader.

I was trying to check with Kobo if they had plans to further correct the problems me and a few others are having battery wise, but as described above, they're clueless.

So, yeah. I'm probably going to sell it, regretfully. If I could return it for a new one, I'd try that, but the nice delay on the firmware supposed fix took me past the return window where I bought it. So...
You could try contacting Michael Tamblyn directly.
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Old 10-14-2016, 04:12 PM   #92
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Thanks for the suggestion. Maybe I'll try.

In the meantime, trying to give that great hardware a last chance to cope with its poor software, so: supposing I do a factory reset, does it revert to the firmware it first came up with? Or, does it keep the latest one that was flashed?

Also: if prior to the reset, I back up books and database through Calibre, can I then restore it post-reset and find everything as it was?
Thanks.
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Old 10-14-2016, 04:23 PM   #93
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Quote:
Originally Posted by Zaroff View Post
Thanks for the suggestion. Maybe I'll try.

In the meantime, trying to give that great hardware a last chance to cope with its poor software, so: supposing I do a factory reset, does it revert to the firmware it first came up with? Or, does it keep the latest one that was flashed?

Also: if prior to the reset, I back up books and database through Calibre, can I then restore it post-reset and find everything as it was?
Thanks.
If you do a factory reset it WILL revert to the firmware the Aura ONE came with - you would then have to reinstall the newest firmware update 4.1.7729 or download it using the desktop app (depending on your location and if it has been pushed to you yet).

Using Calibre you then then resend all your books to the reader - so yes, back them up on Calibre before the reset and they will be as they were.
Last edited by Willa; 10-14-2016 at 04:32 PM. Reason: clarity
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Old 10-14-2016, 04:37 PM   #94
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Thanks. The books are not really the problem, you can sideload them again indeed, I was more curious about the database, that stores the collection, reading progress and so on.
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Old 10-14-2016, 04:46 PM   #95
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Originally Posted by Zaroff View Post
Thanks. The books are not really the problem, you can sideload them again indeed, I was more curious about the database, that stores the collection, reading progress and so on.
All that on the Aura ONE will be wiped.
Last edited by Willa; 10-14-2016 at 05:03 PM.
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Old 10-14-2016, 04:48 PM   #96
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I know the process, I simply was wondering, since in one of the Kobo plugins for Calibre, there is a "backup database" option, if restoring that post-reset would allow to bring back progress and so on.
Thx again.
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Old 10-14-2016, 04:50 PM   #97
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Quote:
Originally Posted by Zaroff View Post
"This update should have resolved these software issues. We highly recommend connecting your device to your computer and opening the Kobo Desktop Application to ensure that the update installed correctly."

How dumb can you get?
It might be a legitimate concern. It's possible to install updates the wrong way.

I asked a similar question in this thread.

Quote:
Originally Posted by frostschutz View Post
@Stingo: how did you update? if manually, did you put the entire zip contents or just the koboroot.tgz? With just the tgz you might be running an old kernel - those files changed (checksums), although not sure how relevant those changes are.
No one bothered to reply. Hope that means everyone is doing it right.

You should also check the version number in the device information. I know I have so many files named KoboRoot.tgz that I sometimes get confused. Thus for mods we put the name of the mod and even the version number in there, even if it means the additional step of having to rename the file after copying it over.

It's hard to support anyone in this forum (where everyone can see what everyone else is writing, short of private messages), usually because both sides are unclear / keep holding information back / don't answer questions / talk at crosspurposes.

If it's still a problem with the firmware, exchanging the device won't help and all you can do is wait (or find a workaround like turning off all wifi and syncs).

On my H2O, so far no drain issues with 4.1.7729 (but it only happened every few days with 4.0). I caught it syncing once unwanted [it's disabled in the settings and all] after opening collections. Still shows the old sync date too but it was spinning and displays sync finished at the top and everything. Oh well.
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Old 10-14-2016, 04:55 PM   #98
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I see what you're getting at, indeed flashing firmware can fail, but I let it be known to them that it correctly installed, and it did, since the version is correct, and finished books do now work in the reading progress stats.

I'll see what it gives with a reset, before deciding to let it go.
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Old 10-14-2016, 05:00 PM   #99
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You still didn't answer the question but I give up at this point. (It might not even matter.)
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Old 10-14-2016, 05:06 PM   #100
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Ah, sorry, I didn't realize your quote was indirectly asked to me Yes, I put the full zip contents in the folder. If that helps.
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Old 10-14-2016, 06:57 PM   #101
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Called Kobo CS again and informed them that I had performed the upgrade and have had two full unexpected discharges since.

The CSR told me that they've since released a new update which will definitely fix my issue and sent me an email linking to a Goodereads article talking about the merits of 4.1.7729

What part of : I have already upgraded to 4.1.7729 and am still experiencing abrupt unexpected battery drains didn't register with them?

The real kicker is that I was originally provided an RMA but it was later reneged promising an update on Sept 26 to fix this issue.

I have to constantly have my KA1 plugged into an outlet while reading as it's bound to be dead when I pick it up to read.

Frustrated...
Quoting my own message here as I just received the following from Kobo in response to the ticket telling me to visit the goodereads article:

Quote:
Thank you for contacting Rakuten Kobo Customer Care. We are happy to assist you.

We reviewed the conversation you had with a previous agent and notice that you had been provided a link to a source which we do not condone or support for updating your Aura One device. We wanted to take a moment and reassure you that an update has been released and is gradually being rolled out to owners of the device. To check for this update and any future ones you can follow the steps below.

We strongly recommend using these when performing an update directly on your device.

• Tap on the 3 horizontal lines from your device. (Top right corner of the screen)
• Tap on Sync
• If there is an update, you will be notified
• Once notified, accept the update
• Device will reboot
• Update will be installed

We apologize for any inconveniences this may have caused you and thank you for choosing Kobo.
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Old 10-14-2016, 10:23 PM   #102
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Quote:
Originally Posted by Zaroff View Post
I see what you're getting at, indeed flashing firmware can fail, but I let it be known to them that it correctly installed, and it did, since the version is correct, and finished books do now work in the reading progress stats.

I'll see what it gives with a reset, before deciding to let it go.
There is enough going on in the firmware installation that something could go wrong that meant most of it was done, but something was left behind. Don't ask me what, it's just over the years of, there has been some strange post-update behaviour that needs something else to be done. The things I have tried and suggest when this happens are:

- Manually install the update again.

- Sign-out and back. This resets a lot of things. It rebuilds the database, configuration and other things. This includes configuration on the hidden root partition. One of those is the WiFi setup. Anyone having problems with WiFi SSIDs being forgotten, the sign-out should help.

- A factory reset. It shouldn't be needed, but, it can solve things.

You mention the database backup that the Kobo Utilities plugin can do. I wouldn't recommend restoring that in ether of the latter cases. I think starting fresh is a good idea. But, if you have put a lot of books on the device, what I suggest is taking a copy of everything on the book partition. If nothing above works, then you can restore this and get back to the state you were in before starting.

Kobo do know there are still battery use issues being reported and are working on them. I don't know if they expected this update to solve everything, but the smart thing would be to plan on fixing the biggest and most obvious problems and then do another pass fixing the less obvious problems or those hidden by the ones just fixed.
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Old 10-15-2016, 09:18 AM   #103
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Thanks David. It bears trying a few more things before letting the KA1 go, possibly, especially since you mention they're in fact aware there are still issues and will try to correct them.
Truth be told I'd be rather dismayed to have to go back to Kindle, owing to the p***-poor choices regarding fonts, customization etc not to mention the screen size.
We'll see.
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Old 10-15-2016, 12:31 PM   #104
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So far it seems to have helped with the issue though I only noticed the page turn when closing/opening the cover a couple of times on the older firmware. On two occasions, I have noticed that when I left the cover open and the sleep timer kicked in, the light turned out but the page of text was still shown instead of the normal sleep screen.
Thank you. I'll make sure to update it when I get the chance.
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Old 10-16-2016, 01:59 AM   #105
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OK, here's something weird. On my Glo HD, I can no longer open any pdfs at all, regardless of the size (I've tested files from 1MB to 50MB that had previously opened before on the older firmware). It'll get stuck for a bit and then automatically reboot (I assume that's sickel?).

Does this happen to anyone else, or is it just happening to me?
Last edited by rtiangha; 10-16-2016 at 02:10 AM.
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