Closure of Account - Access to digital content - Page 7

JSWolf · 10-20-2015, 06:02 AM

Quote:

Originally Posted by Katie1

Returning 30+ ebooks is a lot! I am surprised she able to buy ebooks. She talked about returning 1 on the advice of Amazon. She also mentioned Library ebooks & getting freebies.

What I would expect is a message saying that too many eBooks are being returned and that needs to stop or the amount of returns drop. If it was me, it would let me know that I'm doing something excessively and to curb what I am doing.

From most of what I have read, having the account closed means that there is no more buying of new Kindle/Fire devices as they (most likely) won't be able to be registered and there is a chance of no new digital purchases. So all you'd get is your current device(s) and current digital content.

One question that's not been brought up yet is the question of Amazon Prime. If I have Amazon Prime and my account is closed, would I still have access to Amazon streaming and Amazon music until the Prime account ends?

darryl · 10-20-2015, 06:30 AM

I'm going to make one interesting and relevant point which does not seem to have been canvassed. Many Western jurisdictions have consumer laws and tribunals which are extremely cheap and quick and favour consumers. For example, New South Wales (the Australian state, not part of the UK) has a Fair Trading Tribunal which would appear to have jusrisdiction in this type of case. I imagine that, depending on Amazon's reasons for cancelling an account, they woudl probably not interfere with the cancellation. However, I expect they would take a very dim view of Amazon not allowing access to purchased content, and may well even award monetary compensation if absolutely necessary. Also of interest would be what amounts to supervised mediation at the beginning of the process. Similar Tribunals exist in other Australian States. I would be surprised if similar Tribunals do not exist in the UK and perhaps even Canada. I don't care to speculate about the Civil Law jurisdictions of te EU, but given the Nanny State mentaility in that particular region of the world?

It is in Amazon's interests to be reasonable.

HarryT · 10-20-2015, 06:37 AM

Quote:

Originally Posted by darryl

However, I expect they would take a very dim view of Amazon not allowing access to purchased content

The posts that have been quoted here seem to suggest that Amazon do allow access to purchased content. I've seen no reports that anyone's access to their purchased content is blocked when Amazon place a block on the selling on new goods for an account.

JoHunt · 10-20-2015, 06:42 AM

Quote:

Originally Posted by JSWolf

One question that's not been brought up yet is the question of Amazon Prime. If I have Amazon Prime and my account is closed, would I still have access to Amazon streaming and Amazon music until the Prime account ends?

The other person with a closed account on the Amazon thread ("WD") confirmed that he/she can access digital content on Amazon prime.

Again, the "punishment" for returning too many items seems to be the inability to purchase physical goods - rights are not lost for digital purchases on closed accounts.

darryl · 10-20-2015, 06:42 AM

Quote:

Originally Posted by HarryT

The posts that have been quoted here seem to suggest that Amazon do allow access to purchased content. I've seen no reports that anyone's access to their purchased content is blocked when Amazon place a block on the selling on new goods for an account.

Agreed Harry. I did not mean to suggest otherwise. The purpose of this thread is of course to clarify this and hopefully get Amazon to give a full statement of their policy. Personally I am a big fan of Amazon and are currently purchasing virtually all of my ebooks from them. They are not perfect but are still streets ahead of the opposition.

kacir · 10-20-2015, 07:30 AM

Quote:

Originally Posted by JSWolf

One question that's not been brought up yet is the question of Amazon Prime. If I have Amazon Prime and my account is closed, would I still have access to Amazon streaming and Amazon music until the Prime account ends?

That is exactly what happened to the original poster in that Amazon discussion forum thread [link in the first post of this thread].
Poster WD had prime and blocked account.

Quote:

For now, my 'Touch' continues to function (although not well) and I have the option of downloading books to my desktop PC. I cannot purchase anything, although my understanding is that I still have Prime's digital benefits (free movies and Kindle Lending Library) until my Prime membership expires in early January. And, Amazon is allowing me to post in this forum.

Josieb1 · 10-20-2015, 08:57 AM

The issue seems to be what happens when existing devices fail. That's what isn't clear and in my case worrying for audiobooks.

My account isn't closed and hopefully never will be, I won't buy physical items anymore, but it's still a concern.

Cinisajoy · 10-20-2015, 01:29 PM

Thanks for all the updates.

conan50 · 10-20-2015, 02:44 PM

It sounds like no matter what you can use Kindle For PC and the Kindle Cloud Reader to access ebooks. But once your ereader dies or breaks you are out of luck. Would be curious if the Kindle Android Apps could still be activated with a closed account. Also wonder how new/fresh activations of Kindle For PC or the Cloud Reader might be affected on that closed account because open accounts have 'manage devices and content' available via an Amazon account.
If this is a serious fear, one could only purchasing DRM-Free ebooks and back them up.

pdurrant · 10-20-2015, 02:58 PM

Quote:

Originally Posted by conan50

It sounds like no matter what you can use Kindle For PC and the Kindle Cloud Reader to access ebooks. But once your ereader dies or breaks you are out of luck. Would be curious if the Kindle Android Apps could still be activated with a closed account. Also wonder how new/fresh activations of Kindle For PC or the Cloud Reader might be affected on that closed account because open accounts have 'manage devices and content' available via an Amazon account.
If this is a serious fear, one could only purchasing DRM-Free ebooks and back them up.

This seems to be entirely speculation.

JSWolf · 10-20-2015, 03:40 PM

Quote:

Originally Posted by JoHunt

The other person with a closed account on the Amazon thread ("WD") confirmed that he/she can access digital content on Amazon prime.

Again, the "punishment" for returning too many items seems to be the inability to purchase physical goods - rights are not lost for digital purchases on closed accounts.

But can digital goods be purchased if one does not have a Kindle or a Fire?

kacir · 10-20-2015, 04:00 PM

Quote:

Originally Posted by JSWolf

But can digital goods be purchased if one does not have a Kindle or a Fire?

Yes they can. At least books.
I have purchased a few without having any "device" activated.
You can read it through browser.

latepaul · 10-21-2015, 05:34 AM

Quote:

Originally Posted by Josieb1

The issue seems to be what happens when existing devices fail. That's what isn't clear and in my case worrying for audiobooks.

My account isn't closed and hopefully never will be, I won't buy physical items anymore, but it's still a concern.

The (IMO best) equivalent of Apprentice Alf for Audible is a program called aax2mp3.

See also this thread

Josieb1 · 10-21-2015, 06:00 AM

Quote:

Originally Posted by latepaul

The (IMO best) equivalent of Apprentice Alf for Audible is a program called aax2mp3.

See also this thread

Thank you. I have googled that program but as some of my books are missing from my Audible library I need to find one that works from the audiobooks in iTunes and I think I have an alternative, but thanks again for thinking of me.

AnemicOak · 10-28-2015, 01:54 PM

Quote:

Originally Posted by pdurrant

I feel this is a first level support person who has just looked up closing an account from a user request point of view, and hasn't addressed my point about the 2012 announcement.

I have asked for an explicit statement on whether that policy is no longer in effect, and hopefully that'll get it bounced higher.

Did you ever get a reply to your request?

10-20-2015, 08:57 AM	#97
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	The issue seems to be what happens when existing devices fail. That's what isn't clear and in my case worrying for audiobooks. My account isn't closed and hopefully never will be, I won't buy physical items anymore, but it's still a concern. Last edited by Josieb1; 10-20-2015 at 09:05 AM.

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10-20-2015, 06:30 AM	#92
darryl Wizard Posts: 3,108 Karma: 60231510 Join Date: Nov 2011 Location: Australia Device: Kobo Aura H2O, Kindle Oasis, Huwei Ascend Mate 7	I'm going to make one interesting and relevant point which does not seem to have been canvassed. Many Western jurisdictions have consumer laws and tribunals which are extremely cheap and quick and favour consumers. For example, New South Wales (the Australian state, not part of the UK) has a Fair Trading Tribunal which would appear to have jusrisdiction in this type of case. I imagine that, depending on Amazon's reasons for cancelling an account, they woudl probably not interfere with the cancellation. However, I expect they would take a very dim view of Amazon not allowing access to purchased content, and may well even award monetary compensation if absolutely necessary. Also of interest would be what amounts to supervised mediation at the beginning of the process. Similar Tribunals exist in other Australian States. I would be surprised if similar Tribunals do not exist in the UK and perhaps even Canada. I don't care to speculate about the Civil Law jurisdictions of te EU, but given the Nanny State mentaility in that particular region of the world? It is in Amazon's interests to be reasonable.

10-20-2015, 01:29 PM	#98
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Thanks for all the updates.

10-20-2015, 02:44 PM	#99
conan50 Fanatic Posts: 597 Karma: 14054112 Join Date: Jun 2014 Device: kindle	It sounds like no matter what you can use Kindle For PC and the Kindle Cloud Reader to access ebooks. But once your ereader dies or breaks you are out of luck. Would be curious if the Kindle Android Apps could still be activated with a closed account. Also wonder how new/fresh activations of Kindle For PC or the Cloud Reader might be affected on that closed account because open accounts have 'manage devices and content' available via an Amazon account. If this is a serious fear, one could only purchasing DRM-Free ebooks and back them up.

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