Amazon: Service level declining? - Page 7

Anthem · 09-08-2014, 08:13 PM

Quote:

Originally Posted by Blossom

That's has changed. They have revamp the feedback page in the last few months. The times I left negative feedback the next time I ordered the item things I ask for was there like No FedEx and put plastic around the container next time and mark it fragile.

Well it hasn't changed in my experience, but to be fair I have only ordered two boxes from them in calendar 2014 thus far.

poohbear_nc · 09-08-2014, 08:16 PM

In the days before packaging feedback, when I was still buying a lot of books, almost all that shipped from the Lexington, KY facility arrived damaged - one book in a huge box with no air pillows, several books of different sizes dumped into one box, etc. I got fed up and emailed Jeff Bezos directly (jeff@amazon.com). Emails to this address are personally answered by a high level flunkey. I got a polite response with a promise to investigate, and the packaging did improve.

Blossom · 09-09-2014, 07:15 AM

Quote:

Originally Posted by poohbear_nc

In the days before packaging feedback, when I was still buying a lot of books, almost all that shipped from the Lexington, KY facility arrived damaged - one book in a huge box with no air pillows, several books of different sizes dumped into one box, etc. I got fed up and emailed Jeff Bezos directly (jeff@amazon.com). Emails to this address are personally answered by a high level flunkey. I got a polite response with a promise to investigate, and the packaging did improve.

Now that's odd I got all my books from that place and only had two arrive damage in the 7 years I lived in TN. Now I have not ordered any books yet here in Raleigh. Hubby ordered all his textbooks from Amazon brand new and they arrived safely. The books I did get were always shrinked wrapped though except the two they were in padded envelope and who ever put in it got the cover caught and bent it.

silverraven · 09-10-2014, 05:18 PM

Well, possible good news for NC residence. I just saw on the news that Amazon is building a center in Concord, NC. It's only about 45 minutes from my house. Wonder if that will speed up deliveries for others in NC??
I'm excited!!

S

Blossom · 09-10-2014, 05:28 PM

Quote:

Originally Posted by silverraven

Well, possible good news for NC residence. I just saw on the news that Amazon is building a center in Concord, NC. It's only about 45 minutes from my house. Wonder if that will speed up deliveries for others in NC??
I'm excited!!

S

It all depends what they keep stocked there. I know we have a warehouse here in Raleigh but so far only one delivery has come from it. It went straight from UPS to USPS so I got it in about three days.

Blossom · 09-15-2014, 04:52 PM

Well My latest Amazon order is missing! Supposedly delivered on Saturday by the Postal service but it's no where to be found and if they left it in the package box they didn't leave a key to get it. Right now UPS is at the top of my list on preferred carriers.

Purple Lady · 09-15-2014, 06:24 PM

Quote:

Originally Posted by Blossom

Well My latest Amazon order is missing! Supposedly delivered on Saturday by the Postal service but it's no where to be found and if they left it in the package box they didn't leave a key to get it. Right now UPS is at the top of my list on preferred carriers.

Sounds like you just order too many things from Amazon.

Although I'm a fine one to talk - I have 64 orders in the last six months! To be fair, each of my monthly subscribe and save order items count as one order each and I always have at least five so the number is a bit inflated

Blossom · 09-16-2014, 06:13 AM

Quote:

Originally Posted by Purple Lady

Sounds like you just order too many things from Amazon.

Although I'm a fine one to talk - I have 64 orders in the last six months! To be fair, each of my monthly subscribe and save order items count as one order each and I always have at least five so the number is a bit inflated

Isn't that the truth I use to buy ebooks with my gift cards now I have to use them on house stuff while he looks for work. Prime is something I don't know I do with out. I'd do subscribe and save except they don't have a frequency that works for me.

We found it! Someone turned it in to the office. They thought it was the new fire phone due to the tape amazon now uses. I was like nope it's latex gloves. That got me some looks so I had to explain how chemical sensitive I am and that I use them for cleaning and taking care of cat litter.

library addict · 09-16-2014, 05:47 PM

Glad you found your box, Blossom.

My replacement shipment of CDs arrived today even more cracked and damanged than the originals they'd sent

Back to the UPS store. Crossing fingers third time is the charm.

Blossom · 09-16-2014, 06:30 PM

Quote:

Originally Posted by library addict

Glad you found your box, Blossom.

My replacement shipment of CDs arrived today even more cracked and damanged than the originals they'd sent

Back to the UPS store. Crossing fingers third time is the charm.

Oh no! Make sure you take pictures and upload it on the feedback form.

Crossing my fingers they arrive right this time.

library addict · 09-18-2014, 03:21 PM

Third time was not the charm. Finally did a chat (and when did they bury that? I had a difficult time getting to that as an option). They are going to send me new (blank) cases this time. That only took 25 minutes of chatting to get to

BadBilly · 09-19-2014, 12:08 AM

Absolutely yes. I've seen a huge change in service level. I don't order that often, but often enough over the last several years to notice.

I live in Toronto, Canada. There is an Amazon.ca centre in Mississauga, an adjoining suburb. In the past, when I would place an order, if I did it early enough, the item would be at my home the next business day. This was with the regular, free shipping. This was always the case. Once they introduced their paid Prime service, all of my orders with free shipping require at least two days, though I have had it take up to four. It certainly seems they have deliberately downgraded service so they can offer a paid "improvement." I hear next they're going to be increasing the chocolate ration.

View Poll Results: What's the delivery time you experience with Amazon
If I order early (let's say before 2pm) it will be shipped the very same day	11	24.44%
If I order early (let's say before 2pm) it still won't be shipped the very same day, but the day after	6	13.33%
If I order early (let's say before 2pm) it still won't be shipped the very same day, and not even the day after	2	4.44%
I will have it 1 day after shipment	5	11.11%
I will have it 2 days after shipment	12	26.67%
I will have it 3 days after shipment or even later	1	2.22%
In total it takes 2 days (order date being day 1)	6	13.33%
In total it takes 3 days (order date being day 1)	9	20.00%
In total it takes 4 or more days (order date being day 1)	1	2.22%
I'm a Prime member	29	64.44%
I'm no Prime member	6	13.33%
I see a decline in service level	12	26.67%
I see no decline in service level	27	60.00%
Multiple Choice Poll. Voters: 45. You may not vote on this poll

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09-08-2014, 08:16 PM	#92
poohbear_nc Bah! Humbug! Posts: 63,425 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	In the days before packaging feedback, when I was still buying a lot of books, almost all that shipped from the Lexington, KY facility arrived damaged - one book in a huge box with no air pillows, several books of different sizes dumped into one box, etc. I got fed up and emailed Jeff Bezos directly (jeff@amazon.com). Emails to this address are personally answered by a high level flunkey. I got a polite response with a promise to investigate, and the packaging did improve.

09-10-2014, 05:18 PM	#94
silverraven Guru Posts: 970 Karma: 3438612 Join Date: Oct 2009 Device: Kindle Voyage, Kindle 4NTB x 4	Well, possible good news for NC residence. I just saw on the news that Amazon is building a center in Concord, NC. It's only about 45 minutes from my house. Wonder if that will speed up deliveries for others in NC?? I'm excited!! S

09-15-2014, 04:52 PM	#96
Blossom Treasure Seeker Posts: 18,708 Karma: 26026435 Join Date: Mar 2010 Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices	Well My latest Amazon order is missing! Supposedly delivered on Saturday by the Postal service but it's no where to be found and if they left it in the package box they didn't leave a key to get it. Right now UPS is at the top of my list on preferred carriers.

09-16-2014, 05:47 PM	#99
library addict Grand Sorcerer Posts: 13,117 Karma: 37197878 Join Date: Nov 2010 Location: USA Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)	Glad you found your box, Blossom. My replacement shipment of CDs arrived today even more cracked and damanged than the originals they'd sent Back to the UPS store. Crossing fingers third time is the charm.

09-18-2014, 03:21 PM	#101
library addict Grand Sorcerer Posts: 13,117 Karma: 37197878 Join Date: Nov 2010 Location: USA Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)	Third time was not the charm. Finally did a chat (and when did they bury that? I had a difficult time getting to that as an option). They are going to send me new (blank) cases this time. That only took 25 minutes of chatting to get to

09-19-2014, 12:08 AM	#102
BadBilly Nodding at stupid things Posts: 209 Karma: 4097046 Join Date: Aug 2012 Location: Toronto, Canada Device: Sony T1, OnePlus 6, Samsung Galaxy Tab S5e, iPad Mini 2, PC	Absolutely yes. I've seen a huge change in service level. I don't order that often, but often enough over the last several years to notice. I live in Toronto, Canada. There is an Amazon.ca centre in Mississauga, an adjoining suburb. In the past, when I would place an order, if I did it early enough, the item would be at my home the next business day. This was with the regular, free shipping. This was always the case. Once they introduced their paid Prime service, all of my orders with free shipping require at least two days, though I have had it take up to four. It certainly seems they have deliberately downgraded service so they can offer a paid "improvement." I hear next they're going to be increasing the chocolate ration.

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