The Vent and Rant Thread

[Dylrob]

I should have known it was too good to be true. That the house wasn't going to close today. That there would be yet another $#^@$$^ delay!

It's almost like someone is pulling a cruel joke.

[kennyc]

Sorry.

[Dylrob]

Originally Posted by kennyc

Sorry.

So you're that someone?!

..nevermind. I get into a rather weird mood after overcoming a blind rage.

[emonti8384]

Originally Posted by pshrynk

I bought a NordicTrack striding workout machine in February. I was also sold an iFit module that I was told would "help track progress." I didn't get around to putting that in for about a month and a half. We used the machine in that time and we were both pleased with the way it performed. There were preprogrammed workouts that were quite good. The machine pushed our heart rates and we felt we were getting in better shape. We loved our machine.

Then, I made the all time buggered up mistake of putting the iFit module in. That little spawn of Satan piece of electronics proceeded to completely to reprogram the machine so that it became instantly worthless. Instead of a good level of resistance at a pace that worked well to get us into cardio range, it now has minimal resistance and demands a pace that brings our heart rates up to the 180's. We both got chest pains just from trying to keep up with the demands of the "new, improved" programming.

I wrote to iFit CS and asked that they re-do my machine back to the way it used to be. They wrote back and said that I could increase the resistance by pushing the + button on the console. I wrote back stating it was the rate that I was concerned with and to please return my machine to its origianl condition. They wrote back that they had received numerous complaints about the new programming and that they would be re-doing the workouts "within a week." That was two weeks ago and still nothing.

Two nights ago, after work, I called NordicTrack to see when they were going to do the reprogramming. I was on hold for half an hour, then put back on hold for twenty minutes, then told that, "You need to call iFit (a subsidiary of the same company) for that. They just closed."

I called last night and asked to be connected to iFit. The CSR on the line sounded put out that she had to give me the number and would not connect me. (This after half an hour on hold to get her.) I called iFit and waited the prerequisite half hour to get a CSR. I asked when the reprogramming was going to take place. After explaining to the CSR what the problem was, he proceeded to tell me that they had reprogrammed the machine because the original programming was wrong.

I told him that the new programming was evidently worse, and told him about the heart rate that it was generating. He acted as if he did not know what I was talking about and continued to insist that the company was right and that I was wrong to ask to have my machine programmed the way that I wanted it to be programmed. When I was insistent, he said, "We don't just keep old programming sitting on a shelf in case one customer doesn't like the new program."

I told him that I was, according to one of his colleagues, not alone and read him the e-mail. At that point he told me -- and this is as near a direct quote as I can remember -- "That's iFit Workouts! I don't have anything to do wth them!" Now, he had answered the phone, "iFit Customer Service," not twenty minutes earlier. I asked to be transferred to iFit, and he refused. I asked to speak with his supervisor, and he asked me, "What do you think a supervisor is going to do for you? I already told you that we will not reprogram your machine." He then went on to tell me about how the supervisors were far too important to sully their hands with actual customer service.

I asked to be connected to the complaint department and was told I had to write to the president of the company. He refused to give me that worthy's name. I told him that he had been quite unhelpful and hung up, I called NordicTrack agian (half hour hold) and asked to be connected to the complaint department. Send a snail mail to the company president.

At one point, I had asked for them to send someone around to pick up the machine and give me a check for my money back and was told I had to call Sears to return it. I called Sears and told the salesman what had happened. Want to know what the first words out of his mouth were? "Oh, I am so sorry that you have had this problem!" That was the FIRST apology I had received in the entire three hours I have wasted dealing with this company and it came from the Sears guy!

Moral: Never EVER buy anything from NordicTrack, iFit, or ICON Fitness. They don't care about you after they steal your money. They have no intention of making things right, even when it is they who have messed up the whole process. They have a Customer Service Algorithm that basically consists of making you waste your time long enough that you finally give up.

I filed a complaint with the Better Business Bureau and put an abbreviated version on FaceBook. Later, I found this nifty site called pissedconsumer.com. You can read my rant there, as well.

Now I'm off to send an e-mail to the Chair, Department of Cardiology, Mayo Clinic, to advise them to not recommend NordicTrack to their patients whom they do not wish to have an arrest while working out.

Oooohhhh, which one did you get? I've been wanting to get the autostrider 990 myself Listen, just hand it over to me and I'll, um, fix it. That's it! I will do it for free but will have ur machine for 1 month. How's that for service?

[recluse]

Sonomafishing bassyard publishers!
Paranormal Romance! Self abusing Cogpluckers!
Sock Molesting Twilight Twits! Mascara Wearing Grave Lizards!
Oprah! Oprah! Oprah! Literature Leeching Illiterate Behemoth!
Pornography Pushing Gibberish Generating Gnome Gropers!
AAAAARRRRRGGGGGHHHH!!!!!I WANT HORRORHORRORHORRORHORRORHORRORHORRORHORRORHORRORHO RRORHORRORHORROR!
Teen Titilating Mothrafarking Vulgarians!
Unspecified Fish Parts!

[emonti8384]

Originally Posted by recluse

Unspecified Fish Parts!

I think I ate that last night for dinner

[happy_terd]

You know what they put in that???

Fish lips and buttholes.

[LCF]

Originally Posted by pshrynk

I bought a NordicTrack striding workout machine in February. I was also sold an iFit module that I was told would "help track progress." I didn't get around to putting that in for about a month and a half. We used the machine in that time and we were both pleased with the way it performed. There were preprogrammed workouts that were quite good. The machine pushed our heart rates and we felt we were getting in better shape. We loved our machine.

Then, I made the all time buggered up mistake of putting the iFit module in. That little spawn of Satan piece of electronics proceeded to completely to reprogram the machine so that it became instantly worthless. Instead of a good level of resistance at a pace that worked well to get us into cardio range, it now has minimal resistance and demands a pace that brings our heart rates up to the 180's. We both got chest pains just from trying to keep up with the demands of the "new, improved" programming.

I wrote to iFit CS and asked that they re-do my machine back to the way it used to be. They wrote back and said that I could increase the resistance by pushing the + button on the console. I wrote back stating it was the rate that I was concerned with and to please return my machine to its origianl condition. They wrote back that they had received numerous complaints about the new programming and that they would be re-doing the workouts "within a week." That was two weeks ago and still nothing.

Two nights ago, after work, I called NordicTrack to see when they were going to do the reprogramming. I was on hold for half an hour, then put back on hold for twenty minutes, then told that, "You need to call iFit (a subsidiary of the same company) for that. They just closed."

I called last night and asked to be connected to iFit. The CSR on the line sounded put out that she had to give me the number and would not connect me. (This after half an hour on hold to get her.) I called iFit and waited the prerequisite half hour to get a CSR. I asked when the reprogramming was going to take place. After explaining to the CSR what the problem was, he proceeded to tell me that they had reprogrammed the machine because the original programming was wrong.

I told him that the new programming was evidently worse, and told him about the heart rate that it was generating. He acted as if he did not know what I was talking about and continued to insist that the company was right and that I was wrong to ask to have my machine programmed the way that I wanted it to be programmed. When I was insistent, he said, "We don't just keep old programming sitting on a shelf in case one customer doesn't like the new program."

I told him that I was, according to one of his colleagues, not alone and read him the e-mail. At that point he told me -- and this is as near a direct quote as I can remember -- "That's iFit Workouts! I don't have anything to do wth them!" Now, he had answered the phone, "iFit Customer Service," not twenty minutes earlier. I asked to be transferred to iFit, and he refused. I asked to speak with his supervisor, and he asked me, "What do you think a supervisor is going to do for you? I already told you that we will not reprogram your machine." He then went on to tell me about how the supervisors were far too important to sully their hands with actual customer service.

I asked to be connected to the complaint department and was told I had to write to the president of the company. He refused to give me that worthy's name. I told him that he had been quite unhelpful and hung up, I called NordicTrack agian (half hour hold) and asked to be connected to the complaint department. Send a snail mail to the company president.

At one point, I had asked for them to send someone around to pick up the machine and give me a check for my money back and was told I had to call Sears to return it. I called Sears and told the salesman what had happened. Want to know what the first words out of his mouth were? "Oh, I am so sorry that you have had this problem!" That was the FIRST apology I had received in the entire three hours I have wasted dealing with this company and it came from the Sears guy!

Moral: Never EVER buy anything from NordicTrack, iFit, or ICON Fitness. They don't care about you after they steal your money. They have no intention of making things right, even when it is they who have messed up the whole process. They have a Customer Service Algorithm that basically consists of making you waste your time long enough that you finally give up.

I filed a complaint with the Better Business Bureau and put an abbreviated version on FaceBook. Later, I found this nifty site called pissedconsumer.com. You can read my rant there, as well.

Now I'm off to send an e-mail to the Chair, Department of Cardiology, Mayo Clinic, to advise them to not recommend NordicTrack to their patients whom they do not wish to have an arrest while working out.

Really sorry to read this. I hope you can get your money back and buy another product, that satisfies your needs! Either way, I would recommend the following recovery:
Use your printer at work to print the logo of NordicTrack, or the faces of some chairmen.
Go to a shooting range and pin the prints on the marks.
Rent a BIG gun.
Have some fun!

Originally Posted by recluse

Sonomafishing bassyard publishers!
Paranormal Romance! Self abusing Cogpluckers!
Sock Molesting Twilight Twits! Mascara Wearing Grave Lizards!
Oprah! Oprah! Oprah! Literature Leeching Illiterate Behemoth!
Pornography Pushing Gibberish Generating Gnome Gropers!
AAAAARRRRRGGGGGHHHH!!!!!I WANT HORRORHORRORHORRORHORRORHORRORHORRORHORRORHORRORHO RRORHORRORHORROR!
Teen Titilating Mothrafarking Vulgarians!
Unspecified Fish Parts!

May I borrow some of the last? I just spent 8 hours (of my precious weekend hours, when I can finally get to learn something for my exams) making a poster. Every part of it was discussed and accepted. As it turns out, one of the major parts of the poster (advertising live soccer on big screens) should probably (95% chance) be removed, since we actually have no way to receive the TV program unless we buy a satellite dish. Instead of it I should have written something like "All the profits go to some organization in Uganda". Which essentially turns my whole poster concept upside-down.
So, I plan to smear the borrowed parts on the poster and pretend it was the couriers fault and let the organizers to deal with it. Wait. Thant won't work. I'm one of the organizers... Back to the poster. I bet, tomorrow we will find a way to connect our TV and my work will be for nothing...

[DixieGal]

Tim lost his wallet. On vacation. And told them to send replacement cards to home. Where we will return in July. I'm pissed. He made the mess, so let him fix it.

At least we are not injured. Yet.

[kennyc]

Originally Posted by DixieGal

Tim lost his wallet. On vacation. And told them to send replacement cards to home. Where we will return in July. I'm pissed. He made the mess, so let him fix it.

At least we are not injured. Yet.

That sucks! Losing my wallet is one of my big fears/anxieties....

right along with losing my keys...

[kennyc]

Gawd I hate being on call (but I like the money so...)

Just spent the last three hours fighting with one of our major applications --- one instance of 6 that are on one of three machines.

Won't go into details, but had me pulling my hair out to try and figure out how identify the locked up instance, manually clear it and restart it without affecting production payment processing.......got it back going but damn I think I need a drink!

[recluse]

Here ya go, kenny!

Chilled vodka. Homemade.

Glass, mug or IV line?

I've never lost my wallet or my keys. And I keep my mind on a leash, just in case.

[kennyc]

Originally Posted by recluse

Here ya go, kenny!

Chilled vodka. Homemade.

Glass, mug or IV line?

I've never lost my wallet or my keys. And I keep my mind on a leash, just in case.

Thanks R! I needed that!

[poohbear_nc]

Originally Posted by Dylrob

So you're that someone?!

..nevermind. I get into a rather weird mood after overcoming a blind rage.

I usually just break stuff while in a blind rage, then take a long walk muttering.

[SneakySnake]

Just when you think you will have an early start on a Sunday morning. Somebody on site has to "accidentally" unplug a network cable so you can't access the data base Then they don't answer their phone because it is their day off! Then you finally catch someone on their way out to plug the bluddy thing back and and now its 10.30 and my early start is dashed! And the far king network/satellite is as slow as a wet week! Jeeze!