Setting up new Kindle Touch; changeover from Kindle Keyboard - Page 6

mand · 11-12-2016, 01:49 PM

Apologies if I have left something unclear. Needing to stop now - I'll be back in 24 hours or so.

Cinisajoy · 11-12-2016, 02:35 PM

In answer to the why on returning a kindle, that is just the way it is. I think it is so you can see if the new one is better than the old one.

mand · 11-13-2016, 07:11 AM

Quote:

Originally Posted by Cinisajoy

In answer to the why on returning a kindle, that is just the way it is. I think it is so you can see if the new one is better than the old one.

Seems arbitrary. Why not do the same with a lamp that flickers, or a radio with buttons less responsive than you expected?

HarryT · 11-13-2016, 07:19 AM

Quote:

Originally Posted by mand

Seems arbitrary. Why not do the same with a lamp that flickers, or a radio with buttons less responsive than you expected?

They'll probably ask you to do a factory reset and see if that fixes the problem before you return it. Which is reasonable - the symptoms you describe are generally caused by a corrupt file, not by a hardware problem.

Have you tried a factory reset yourself?

knc1 · 11-13-2016, 08:17 AM

I can't recall now if you jail broke your Kindle.
But for those reading this that have jail broken their Kindle:

If you do use the "Factory Reset" -
re-install the "Hotfix" package before letting it go on-line.
(The "Factory Reset" removes the jb self-reinstall code, the "Hotfix" replaces it.)

After the "Factory Reset" -
You will only be seeing the cover thumbnails, the documents are not on the Kindle (yet).

mand · 11-14-2016, 02:31 PM

@ Harry - I'd forgotten about factory reset. Will do (maybe tomorrow, maybe Friday).

@ knc1- I didn't JB. But yes, good to say in this thread.

I'm not well and have a very busy week - in fact I've brought a flareup on myself by trying to keep up with things. And I'm away from Thursday so will be occupied catching up with friends and so on; may not get back to this for a couple of weeks. But obviously I'll update you whatever happens. Thanks again for so much help.

mand · 11-16-2016, 12:58 PM

I just did the factory reset. Reconnected to wifi and to my Amazon account.

Turned off home screen view, public notes and highlights. Changed nothing else in the settings.

Next time I did was create a collection. The kindle went so slow that I thought it had frozen completely - after three taps ("Create collection", Home, and then the quick actions bar hoping to turn wifi off) I realised it wasn't responding and went away to do something else. When I came back it had followed those three commands.

I should say that I had the device plugged in at the wall, and after re-entering my wifi password I'd left wifi on. Now I turned it off.

Created that and one more collection, and retrieved one from the cloud (I've decided to get rid of all my other collections that are in the cloud and work with a much simpler "filing" system). Obviously I turned wifi back on for that! Also downloaded three items from the cloud, of which one kindle book and two kindle samples, all within the collection that I had in the cloud.

After that moment of sulking, everything worked smoothly. There is a slight delay responding to taps. From experience with my old Keyboard, the cycle seems to be a gradual slowing until the thing hangs or freezes and then restarts spontaneously*; worse when the battery's low, and worse with wifi on. I suppose both of those mean it needs to work harder to keep up. Also, worse when the task requires reading a long list - going to home screen responds slower than going into a collection, for example.
* I don't think the new one restarted itself today, as it was showing one of the "decorative" sleep screens, not the Kindle logo one.

Just now I searched for a nonsense string, and for ;dm, and there seems to be nothing still indexing. But I have four log files now (they don't seem to exist until i do a search

):

all wpa supplicant logs
wininfo logs
all netlog logs
all system logs

I haven't really got time to be here, for another two or three days, but need to give this update while it's fresh in my mind. I won't have time to get onto Amazon either, probably for three days from now. So if I seem to be ignoring your replies, I won't actually be.

Cinisajoy · 11-16-2016, 01:19 PM

Oh in other news, your physical book idea is working great for the moment.

knc1 · 11-16-2016, 01:48 PM

Make a zip archive of those 4 log files and attach them to a post.

You have to use the 'advanced editor' to make attachments, if not using the 'advanced editor' click the 'go advanced' button.

When using the advanced editor, scroll down past the text entry box, and there find a 'additional options' box with a 'manage attachments' button.

mand · 11-23-2016, 09:30 AM

Quote:

Originally Posted by knc1

Make a zip archive of those 4 log files and attach them to a post.

You have to use the 'advanced editor' to make attachments, if not using the 'advanced editor' click the 'go advanced' button.

When using the advanced editor, scroll down past the text entry box, and there find a 'additional options' box with a 'manage attachments' button.

Attached here.

But before you waste time, see my next post about developments with Amazon.

Quote:

Originally Posted by Cinisajoy

Oh in other news, your physical book idea is working great for the moment.

mand · 11-23-2016, 09:35 AM

Sorry about the delay, I was away and hardly had a minute to look at anything online.

Amazon forced me to contact by phone or chat, but when I did, they didn't want to know anything. Just "What is the fault" - no attempt to put me through to their tech team, reset the device or anything, no questions at all. I still suspect this requirement is to put people off returning kindles. Having verified my card they placed the order for a replacement, which arrived yesterday.

However the Paperwhite price has come down a lot! I'm considering returning this and getting the Paperwhite, since that's what I always wanted but couldn't afford. It will come to £20 more than this did. Anyone know why they're so reduced, is it about to be discontinued for example? If I decide to do this, I won't have any interest in the "All-New" although of course this thread will still be useful to others.

I wouldn't dream of doing this if the e-paper was the same, but this grey is much darker than the old Kindle Keyboard and therefore reading in low light is much harder. My suspicious mind thinks this is about nudging customers towards the Paperwhite.

Also, anyone know if it is difficult to return something that was a replacement in the first place? I've had that in the past - not with Amazon - that the replacement can't be returned again, even though the original product was faulty. (Bl**** annoying it was too.)

Cinisajoy · 11-23-2016, 09:46 AM

Quote:

Originally Posted by mand

Sorry about the delay, I was away and hardly had a minute to look at anything online.

Amazon forced me to contact by phone or chat, but when I did, they didn't want to know anything. Just "What is the fault" - no attempt to put me through to their tech team, reset the device or anything, no questions at all. I still suspect this requirement is to put people off returning kindles. Having verified my card they placed the order for a replacement, which arrived yesterday.

However the Paperwhite price has come down a lot! I'm considering returning this and getting the Paperwhite, since that's what I always wanted but couldn't afford. It will come to £20 more than this did. Anyone know why they're so reduced, is it about to be discontinued for example? If I decide to do this, I won't have any interest in the "All-New" although of course this thread will still be useful to others.

I wouldn't dream of doing this if the e-paper was the same, but this grey is much darker than the old Kindle Keyboard and therefore reading in low light is much harder. My suspicious mind thinks this is about nudging customers towards the Paperwhite.

Also, anyone know if it is difficult to return something that was a replacement in the first place? I've had that in the past - not with Amazon - that the replacement can't be returned again, even though the original product was faulty. (Bl**** annoying it was too.)

In answer to your question on prices: we wish you a Merry Giftmas. Tis the season for sales.
FA la la la.

And on the returning: Amazon makes it easy. I know people that have replaced their new kindles several times before getting one they like.

knc1 · 11-23-2016, 09:46 AM

If you are writing about the PW-3 (and I think you must be - this is for future readers) - -
My personal opinion is that model is the best for the price paid.

The one that just arrived - -
It **should** be simple to return, specially when you are going to spend more money if they let you return it.

But I have no experience with the returns system myself.
I don't recall reading any posts about if replacements still have the 30 days, no questions asked, return policy.

The PW-3 is the oldest model still sold by Amazon -
If anything is reaching the end of the product life time, it would be the PW-3.

Note:
Finding a *used* PW-3 is a very rare thing.
People who have them are not getting rid of them.
It is now easier to find a *used* DX or DXG than a *used* PW-3.

mand · 11-23-2016, 01:38 PM

Quote:

Originally Posted by Cinisajoy

In answer to your question on prices: we wish you a Merry Giftmas. Tis the season for sales.
FA la la la.

And on the returning: Amazon makes it easy. I know people that have replaced their new kindles several times before getting one they like.

D'oh. Black Friday and all that, of course.

Amazon didn't make it easy to return the first ("faulty") All-New despite being within 30 days, they forced me to phone or chat.

To quote:

Quote:

Originally Posted by Amazon reply to my message through their contact page

"We will be glad to help you, in this case, I suggest you to contact us via Phone or Chat to identify the exact problem with the device to fix and can create a replacement based on the warranty of your Kindle device by providing the necessary information to return your Kindle.

Please note that replacement for Kindles can only be done over the phone or chat as we need to verify your delivery address and payment card for the replacement order."

(my emphasis)

And:

Quote:

Originally Posted by Amazon Chat

"07:54 AM GMT Sahana: I'm sorry, since the order is within 30 days, replacement can be processed only from our end.
07:54 AM GMT mand: OK so that's different for kindles, different from any other item?
07:55 AM GMT Sahana: No, Mand. For all kindle devices, we will need to speak with you on the phone or via chat in order to process a replacement for your Kindle."

It seems that refunds can be automated but not replacements, at least that's what I deduce. Doesn't seem logical to me. If it doesn't let me replace this one with the Paperwhite, I shall do the automated refund and then buy the Paperwhite.

They also didn't understand my question about the returns "wizard" - the automated steps. If it can't be done, it should tell you instead of letting you type in your reason over and over again assuming your internet connection is the reason the final step won't go through.

(Also during chat: "Rest assured that you won't face the same issue with your replacement kindle device." An ambitious claim given they paid no attention to what the issue was!)

Quote:

Originally Posted by knc1

If you are writing about the PW-3 (and I think you must be - this is for future readers) - -
My personal opinion is that model is the best for the price paid.

The one that just arrived - -
It **should** be simple to return, specially when you are going to spend more money if they let you return it.

But I have no experience with the returns system myself.
I don't recall reading any posts about if replacements still have the 30 days, no questions asked, return policy.

The PW-3 is the oldest model still sold by Amazon -
If anything is reaching the end of the product life time, it would be the PW-3.

Note:
Finding a *used* PW-3 is a very rare thing.
People who have them are not getting rid of them.
It is now easier to find a *used* DX or DXG than a *used* PW-3.

You have decided me, I'm pretty sure I will do this. Maybe Amazon will be happier with a no-questions return than a fault-blamed return? We'll see.

Cinisajoy · 11-23-2016, 02:11 PM

Phone or chat is not that hard.
You will get the new one before returning the old one. That is why the chat thing.

11-16-2016, 12:58 PM	#82
mand Zealot Posts: 112 Karma: 10 Join Date: Feb 2009 Location: Wiltshire, UK Device: Kindle Paperwhite 7th gen; Kindle Keyboard; iRex iLiad	I just did the factory reset. Reconnected to wifi and to my Amazon account. Turned off home screen view, public notes and highlights. Changed nothing else in the settings. Next time I did was create a collection. The kindle went so slow that I thought it had frozen completely - after three taps ("Create collection", Home, and then the quick actions bar hoping to turn wifi off) I realised it wasn't responding and went away to do something else. When I came back it had followed those three commands. I should say that I had the device plugged in at the wall, and after re-entering my wifi password I'd left wifi on. Now I turned it off. Created that and one more collection, and retrieved one from the cloud (I've decided to get rid of all my other collections that are in the cloud and work with a much simpler "filing" system). Obviously I turned wifi back on for that! Also downloaded three items from the cloud, of which one kindle book and two kindle samples, all within the collection that I had in the cloud. After that moment of sulking, everything worked smoothly. There is a slight delay responding to taps. From experience with my old Keyboard, the cycle seems to be a gradual slowing until the thing hangs or freezes and then restarts spontaneously; worse when the battery's low, and worse with wifi on. I suppose both of those mean it needs to work harder to keep up. Also, worse when the task requires reading a long list - going to home screen responds slower than going into a collection, for example. I don't think the new one restarted itself today, as it was showing one of the "decorative" sleep screens, not the Kindle logo one. Just now I searched for a nonsense string, and for ;dm, and there seems to be nothing still indexing. But I have four log files now (they don't seem to exist until i do a search ): all wpa supplicant logs wininfo logs all netlog logs all system logs I haven't really got time to be here, for another two or three days, but need to give this update while it's fresh in my mind. I won't have time to get onto Amazon either, probably for three days from now. So if I seem to be ignoring your replies, I won't actually be. Last edited by mand; 11-16-2016 at 01:00 PM.

11-23-2016, 09:35 AM	#86
mand Zealot Posts: 112 Karma: 10 Join Date: Feb 2009 Location: Wiltshire, UK Device: Kindle Paperwhite 7th gen; Kindle Keyboard; iRex iLiad	Sorry about the delay, I was away and hardly had a minute to look at anything online. Amazon forced me to contact by phone or chat, but when I did, they didn't want to know anything. Just "What is the fault" - no attempt to put me through to their tech team, reset the device or anything, no questions at all. I still suspect this requirement is to put people off returning kindles. Having verified my card they placed the order for a replacement, which arrived yesterday. However the Paperwhite price has come down a lot! I'm considering returning this and getting the Paperwhite, since that's what I always wanted but couldn't afford. It will come to £20 more than this did. Anyone know why they're so reduced, is it about to be discontinued for example? If I decide to do this, I won't have any interest in the "All-New" although of course this thread will still be useful to others. I wouldn't dream of doing this if the e-paper was the same, but this grey is much darker than the old Kindle Keyboard and therefore reading in low light is much harder. My suspicious mind thinks this is about nudging customers towards the Paperwhite. Also, anyone know if it is difficult to return something that was a replacement in the first place? I've had that in the past - not with Amazon - that the replacement can't be returned again, even though the original product was faulty. (Bl**** annoying it was too.) Last edited by mand; 11-23-2016 at 09:38 AM.

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11-12-2016, 01:49 PM	#76
mand Zealot Posts: 112 Karma: 10 Join Date: Feb 2009 Location: Wiltshire, UK Device: Kindle Paperwhite 7th gen; Kindle Keyboard; iRex iLiad	Apologies if I have left something unclear. Needing to stop now - I'll be back in 24 hours or so.

11-12-2016, 02:35 PM	#77
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	In answer to the why on returning a kindle, that is just the way it is. I think it is so you can see if the new one is better than the old one.

11-13-2016, 08:17 AM	#80
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	I can't recall now if you jail broke your Kindle. But for those reading this that have jail broken their Kindle: If you do use the "Factory Reset" - re-install the "Hotfix" package before letting it go on-line. (The "Factory Reset" removes the jb self-reinstall code, the "Hotfix" replaces it.) After the "Factory Reset" - You will only be seeing the cover thumbnails, the documents are not on the Kindle (yet).

11-14-2016, 02:31 PM	#81
mand Zealot Posts: 112 Karma: 10 Join Date: Feb 2009 Location: Wiltshire, UK Device: Kindle Paperwhite 7th gen; Kindle Keyboard; iRex iLiad	@ Harry - I'd forgotten about factory reset. Will do (maybe tomorrow, maybe Friday). @ knc1- I didn't JB. But yes, good to say in this thread. I'm not well and have a very busy week - in fact I've brought a flareup on myself by trying to keep up with things. And I'm away from Thursday so will be occupied catching up with friends and so on; may not get back to this for a couple of weeks. But obviously I'll update you whatever happens. Thanks again for so much help.

11-16-2016, 01:19 PM	#83
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Oh in other news, your physical book idea is working great for the moment.

11-16-2016, 01:48 PM	#84
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	Make a zip archive of those 4 log files and attach them to a post. You have to use the 'advanced editor' to make attachments, if not using the 'advanced editor' click the 'go advanced' button. When using the advanced editor, scroll down past the text entry box, and there find a 'additional options' box with a 'manage attachments' button.

11-23-2016, 09:46 AM	#88
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	If you are writing about the PW-3 (and I think you must be - this is for future readers) - - My personal opinion is that model is the best for the price paid. The one that just arrived - - It should be simple to return, specially when you are going to spend more money if they let you return it. But I have no experience with the returns system myself. I don't recall reading any posts about if replacements still have the 30 days, no questions asked, return policy. The PW-3 is the oldest model still sold by Amazon - If anything is reaching the end of the product life time, it would be the PW-3. Note: Finding a used PW-3 is a very rare thing. People who have them are not getting rid of them. It is now easier to find a used DX or DXG than a used PW-3.

11-23-2016, 02:11 PM	#90
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Phone or chat is not that hard. You will get the new one before returning the old one. That is why the chat thing.

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