Kindle at Best Buy

[Falcao]

I like BB's "store pickup" feature. Is a good way to avoid grumpy employees.

[desertgrandma]

Originally Posted by lenco12

I'd like to remind the American contingent here at MobileRead that although in the US you can buy a Kindle at Target, Staples, Best Buy and on amazon.com, in other parts of the world (such as here in Sydney, Australia) you are restricted to amazon.com - and at this rate the situation isn't going to be being addressed anytime soon.
[spam link deleted]

Well, until just very recently, the situation was the same here.

I preferred it that way....Dealing with knowledgeable kindle reps beats the heck out of uninterested, poorly trained salesclerks.

The "hands on" experience is way overrated. You need to use the device for at least a week to get a true feel of how it works. You can't tell diddly by trying to use a wired on sample that you can't really handle.

With the Kindle you had 30 days to return, no questions asked, and return shipping was very low.

Is it the same with you?

[desertgrandma]

AND.............Welcome to MobileRead, lenco12!

[Skydog]

Originally Posted by lenco12

I'd like to remind the American contingent here at MobileRead that although in the US you can buy a Kindle at Target, Staples, Best Buy and on amazon.com, in other parts of the world (such as here in Sydney, Australia) you are restricted to amazon.com - and at this rate the situation isn't going to be being addressed anytime soon.
[spam link deleted]

Ditto to desertgrandma's post. (and don't feel left out ) The brick and mortar sources here in the U.S. are, for the most part, woefully inadequate in both their demo hardware and sales personnel. I much prefer ordering sight-unseen from Amazon with their 30-day return policy.

[Quake1028]

Here is next week's Best Buy ad:

Spoiler:

[simplyparticular]

Originally Posted by desertgrandma

I have to agree with the above posters for my store also.

Very poor CS....the only person that acknowledges you is the one that says "welcome to Best Buy" as you walk in the store.

That's because they are the Loss Prevention staff, and are eyeing up what you brought in for identification on the way out. So yeah, the only person who acknowledges your existence is the person who thinks you might be getting ready to steal.

[SaraD]

I find that BB's customer service levels have much to do with how well the employees know and/or like a type of product. Our local BB is a larger one and there is no trouble getting help with computers, TVs, game systems, cell phones or car stereos. However, book reader devices, appliances, small house stereos, or old computer games are very hit and miss. There is currently one guy whose wife wanted a book reader device so he learned about them for her and is great at offering assistance now, but if he is not working you are pretty much out of luck. So I think it very much has to do with the employees not wanting to feel or look stupid because they don't know anything about a product and since it doesn't have any relevance to their personal life it is not worth the off-the-clock time to learn and the company isn't going to pay for the time.

I have had pretty good luck going to the greeter person and saying that I need help with a specific item or department and would he/she please find somebody to assist me since nobody on the floor volunteered. I do limit those questions to things that can be looked up in the inventory system and don't require actual product knowledge though. Since the greeter is also loss prevention as previously posted, he/she tends to be more than just a flunky level employee so he/she can call for a flunky and best of all cis stuck at that desk which rarely has a line to wait in to get a question answered. And there are always lots of witnesses around to see if the requested customer service is provided.