Goodbye bookeen

[EowynCarter]

Oh, so that explains your devotion to Bookeen then? You have limited options and Bookeen is your best choice?

Well, at least Bookeen care about the French market. The only other who sometimes remember we're here is sony. The rest, if available at all, means Internet order, and a total mess to get support.

[/QUOTE]Respect people, sure, I agree with you. But we are talking about a company that is providing poor customer service. Companies that operate like this don't usually stay in business for long...or perhaps you think companies that treat their customers like "crap" should continue to be supported by their customers? In the US (and other countries too), basic economics are at work here...[/QUOTE]
So, because you go to work, you suddenly stop being a person ? I hope your boss don't think the way you do. Even when you're talking big companies like apple, sony, or amazon, it's still peaple working there.

And poor customer service ? Was one of the best i've seen, i mean, the one time i REALLY needed them. And for me, it have the convenience of being France-based.

[delphidb96]

Originally Posted by EowynCarter

Nook ? that US only crap ? (Yeah, not a problem to you, but it is to me).

Yeah, you'd *THINK* Barnes & Noble would take a hint from the complaints Amazon had about not supporting outside-the-US sales, but they didn't. (I *live* in the US and I found this to be a stupid attitude!)

Respect, care, they goes both way you know.
If you treat people like crap, don't be surprised to be treated like crap in return.

So you agree then, that Bookeen has brought all this crappy attitude shit from its customer base upon itself by *INITIATING* the crap to their customers. Good on you!

Derek

[JSWolf]

HarryT has mentioned elsewhere that there is new firmware on the Opus that fixes some of the issues. If that's true, why is it the only way to get it is to buy an Opus and people with earlier firmware version(s) are screwed?

[delphidb96]

Originally Posted by EowynCarter

Well, at least Bookeen care about the French market. The only other who sometimes remember we're here is sony. The rest, if available at all, means Internet order, and a total mess to get support.

No doubt this is true for Bookeen's attitude towards *French* customers - and I really can't find fault with that as so *FEW* of the other manufacturers are doing much non-US/non-Asia support. However, France is a small part of the EU and an even *smaller* part of the world market, so ignoring customer support when they're *clearly* trying to market outside France is, to say the least, stupid, Stupid, STUPID!

So, because you go to work, you suddenly stop being a person ? I hope your boss don't think the way you do. Even when you're talking big companies like apple, sony, or amazon, it's still peaple working there.

And poor customer service ? Was one of the best i've seen, i mean, the one time i REALLY needed them. And for me, it have the convenience of being France-based.

I don't think that is what she means, rather that most internationally-marketing companies handle their customer service better. But I could be wrong.

Derek

[ProfJulie]

Originally Posted by EowynCarter

Well, at least Bookeen care about the French market. The only other who sometimes remember we're here is sony. Th0e rest, if available at all, means Internet order, and a total mess to get support.

That's all fine and well if Bookeen is only focused on the French market, but they are actively promoting their products internationally. The French market is quite small compared to the US and the world markets. If Bookeen gives the French more attention and support and neglects the bigger US and world markets, they will not be successful. Perhaps Bookeen needs to stop promoting their product to the rest of the world and just be happy being a niche player in France, in the eInk bookreader marketplace.

Originally Posted by EowynCarter

So, because you go to work, you suddenly stop being a person ? I hope your boss don't think the way you do. Even when you're talking big companies like apple, sony, or amazon, it's still peaple working there.

Companies do not have souls, human beings do. I see no-one here calling out or insulting any individual Bookeen employee. I have worked in customer service in the past...if my company is treating its customers badly, then customers have called me and yelled at me. A good customer service representative knows not to take such things personally. However, if one wants to be a good customer service representative and wants to please their customer, they will not want to work for a company for long that provides bad service to their customer, ignores customer complaints or has poor customer service policies (unless, maybe they are the owner of the company) like Bookeen.

[EowynCarter]

I don't know why i'm wasting my time trying to speak with you..

HarryT has mentioned elsewhere that there is new firmware on the Opus that fixes some of the issues. If that's true, why is it the only way to get it is to buy an Opus and people with earlier firmware version(s) are screwed?

Oh, but bookeen will release the fixes for the opus. (And if they don't, they'll hear of me for sure !)

[Krystian Galaj]

Originally Posted by EowynCarter

Oh, but bookeen will release the fixes for the opus. (And if they don't, they'll hear of me for sure !)

They'll hear of you, if they don't do it until which date?

[EowynCarter]

Mmm, next time my opus crash maybe. But it hadn't crashed for a long while, so might be sometime before that happens.

Or if and when someone decides to provide me with a bigger screen reader, and i need the sd to swap book from one reader to the other. (As the sd, in addition to making the opus crash, also prevent the soft reset from work.)

[Hobohodou]

GOODBYE BOOKEEN ! I HAVE TO LEAVE YOU

...for a while...

Ugh, I dunno, Today I got the chance to try out and buy a BeBook/Hanlin V3, and it's nice...Tried the folder support on it and it felt nice...

Where I work I can refund it within two weeks/try the item out (since i'm the only person to deal with readers in the store and they rarely come in...in the history of the store 2 PRS-505's one gen3 ordered by me and a bebook)

So gonna try out the bebook, but I doubt this is goodbye forever, especially since the cybook works out fine for me in PDF mode (especially for double page spreads!!!)

Ah, I don't think i'd really say goodbye to bookeen, they have a damn fine device with nice software, the only thing that would bug me is folder support

[Snuffi]

Originally Posted by EowynCarter

Nook ? that US only crap ? (Yeah, not a problem to you, but it is to me).


Respect, care, they goes both way you know.
If you treat people like crap, don't be surprised to be treated like crap in return.

Time and again (although I should know better by now) I find your responses very illogical:

1) You state that Nook is crap because it is "US-only". "Crap" is a very harsh sentiment for someone who is offended every single time someone says something negative about Bookeen. And you don't even care to give any opinion about the device itself, to you it's obviously enough that the company is focusing on the US market to slander them.
Not that I have any personal opinion about the Nook (I know to little about it) but I think you should stick to your own moral standards and drink what you preach.

2) Respect? Care? We are talking about a "company" here, not about certain people who work there (and if someone made fun about the programmers it's certainly not personal as we all do not know a single programmer on a personal level).
I strongly believe in treating people respectfully but struggle how to deal "respectfully" with Nestlé, Microsoft or .... Bookeen.

That doesn't mean that I am in favour of mindless flaming in posts and messages to Bookeen. I fully agree with you that there is no need to use foul language or just say "Bookeen is crap" without giving any arguments.

3) Recently the discussions here showed a tendency towards being less funny and more aggressive, even insulting. I used to enjoy making light-hearted fun, so I participated. I don't like dirt-flinging contests, so I withdrew a bit.
Even though I don't quite understand why you take the things people say about Bookeen so personally when you claim to be not affiliated with them in any way but I accept that those constant yells seem to have made you bitter and aggressive. So I can only repeat Prof. Julie's question: Why do you choose to wrestle with people in threads which are - from the subject line alone - clearly recognizable as a mental hygiene for people who are frustrated about Bookeen.

There are plenty of threads here that are constructive and you choose to ruin your day by entering a yelling contest against someone who is not willing to listen. Why? If you strongly feel that there is always hope to bring a "Bookeen hater" back to a normal level, then you should reconsider your strategy. Don't yell at someone who is already shouting, don't try to stop someone insulting by insulting that person yourself.

Please, don't take all this so seriously. I have been reading your comments for months by now and I never, ever have you stooped so low as to insulting someone personally. I hope it was just something you had to get out of your system and feel better now that you released some steam. I would really feel sorry if the comments here have made you bitter, after all we're a *community* here and you're "part of the family"...

[EowynCarter]

Even though I don't quite understand why you take the things people say about Bookeen so personally when you claim to be not affiliated with them

I just hate negative peaple Or worse, peaple flaming anyone. I want to see something else than flaming and whining when i read these forums. I would react the same where it be sony or amazon at the other end.

in any way but I accept that those constant yells seem to have made you bitter and aggressive.

Exactly. I rarely yells or insult peaple. Uneless things goes way above the limit. Hard to stay calm when everyone is agressive.

You state that Nook is crap because it is "US-only". "Crap" is a very harsh sentiment for someone who is offended every single time someone says something negative about Bookeen.

That's not specificly about the nook. When you get "us only" every now and then, sometimes you just have enough.

Why do you choose to wrestle with people in threads which are - from the subject line alone - clearly recognizable as a mental hygiene for people who are frustrated about Bookeen.

Reember me why i didn't post anything for a while... Maybe i should keep on that way.

[peterbbb]

Come on guys and gals/ Let's have less of this fighting. Be nice to each other. Tell you what. Let's discuss something else. Say, like, it's Monday and again no Cybook Gen3 upgrade AND no communication from Bookeen with any possible date OR with any hint of a reason.

that would be a good thing to chat about.

[Snuffi]

Originally Posted by EowynCarter

Exactly. I rarely yells or insult peaple. Uneless things goes way above the limit. Hard to stay calm when everyone is agressive.

Exactly. That's why I was a little worried. Even though we don't always agree I would honestly think it's a pity if we spoil your day with our whining (especially sad if it's because of people who aren't regular posters, just stopping by to vent their anger).

Originally Posted by EowynCarter

That's not specificly about the nook. When you get "us only" every now and then, sometimes you just have enough.

I can perfectly understand that, I feel the same a lot of times. I just pointed that out not because I disagree but only to show my point.

Originally Posted by EowynCarter

Reember me why i didn't post anything for a while... Maybe i should keep on that way.

Well, at least not in the flame threads. Or you just lean back, sip a little green leaf tea, take the tiny rake to re-adjust your miniature zen stone garden and then post without taking it personally what other people think...

Glad to see that you can still smile, though...

[Snuffi]

Originally Posted by peterbbb

Come on guys and gals/ Let's have less of this fighting. Be nice to each other. Tell you what. Let's discuss something else. Say, like, it's Monday and again no Cybook Gen3 upgrade AND no communication from Bookeen with any possible date OR with any hint of a reason.

that would be a good thing to chat about.

Have you written your Christmas list already? If not, I would suggest you wish for .... no, not what you think, that would be too easy.... wish for a second Monday each week! Double the chances next year! ;-)

[EowynCarter]

Hoppfully, the firware will fix the "mobileread cybook board is no longer a nice place to be" bug as well.