What's so bad about a Kindle?

[HLS]

Originally Posted by Skydog

While everyone has personal preferences for features, hardware and firmware, there is one important "feature" I have not seen mentioned here. Customer service. Having owned both Kobos and Kindles, Amazon without a doubt, IMHO, is far superior to Kobo. I found dealing with Kobo's CS to be a dreadful and unfruitful experience each and every time. Amazon, OTOH, provides pretty painless and flexible customer service. In my case, that would be ten plus years of experience with Kindles.

I always had great customer service with both Kindle and Kobo chat but Kindle CS in another country and its noticeable. I feel I have to explain myself twice with them