My Kindle stuck on the tree screen after updating to 5.8.9.2

[knc1]

The first thing to do is to register the Kindle.

Is this a "Special Offers" (ad supported) Kindle?

170706:152555 cvm[4489]: I DownloadHandler:CampaignLifeCycle:timestamp=1499354755842:start handling merchant todo item
170706:152555 cvm[4489]: W DownloadHandler:Warning::Device not registered, decline merchant update request

First column: YYMMDD:HHMMSS
Second: Task name: cvm Task ID 4489 - cvm is the Java virtual machine that executes everything Java in the system.

There is probably more things to find.
When either I get more time or someone else gets more time.

There was also an unusual amount of uploading going on, and to a location I do not recognize as part of Amazon.
That will take some research time (best done by someone running 5.8.9.2 - not I).
(Congratulations! You may be running the first documented, Kindle-Bot.) *

If your Wifi router has the ability to log connection destination IP and/or name - -
Turn that feature on - we may need those logs if this is indeed a "Bot" running.

And while we are thinking about this, you be thinking of how you can run WireShark on the connection (that depends on how you have your networking equipment set-up).

* There have been other reports of Kindles that restart by themselves frequently, but this is the first attempt at documenting what is happening.

[stmusic]

I deregistered when i try jb test, first i try register and then deregistered.
Special Offers removed from kindle support for free.
Not have more Special Offers.

Device rebooted same when is register.

If you wont i will register and then try ;dm ?

[stmusic]

@knc1
when i try ;dm wifi is on, usually kindle is on airplane mod.

WireShark i use before for researcher home wifi networks, some virtual machines test on linux,

*Kindles that restart by themselves frequently* this is my case, but when i put 1000-2000 books kindle restart every 10-30 minutes.
Other kindle keyboard,DX, pw1, pw2,pw3 never restart with this books.

[knc1]

Originally Posted by stmusic

@knc1
when i try ;dm wifi is on, usually kindle is on airplane mod.

WireShark i use before for researcher home wifi networks, some virtual machines test on linux,

*Kindles that restart by themselves frequently* this is my case, but when i put 1000-2000 books kindle restart every 10-30 minutes.
Other kindle keyboard,DX, pw1, pw2, pw3 never restart with this books.

What device is this?
Your first post said this was a PW-3.

Yes, put the books back on it.
Yes, register it.
Yes, leave it on-line long enough for Amazon to update the device's status (registered, no SO).

The device must be in whatever state it takes to make it restart frequently.
The logs can not show the problem if the problem is not happening.

We need the logs from when it is restarting frequently.

[Cinisajoy]

Originally Posted by stmusic

@knc1
when i try ;dm wifi is on, usually kindle is on airplane mod.

WireShark i use before for researcher home wifi networks, some virtual machines test on linux,

*Kindles that restart by themselves frequently* this is my case, but when i put 1000-2000 books kindle restart every 10-30 minutes.
Other kindle keyboard,DX, pw1, pw2,pw3 never restart with this books.

Something is getting lost in translation.
Please tell knc1 exactly what device with first 6 of serial number and the firmware version you are having trouble with.
Then do exactly what he tells you. No changes.
And only what knc1 says until he says otherwise.

[stmusic]

It's problems with pw3 G090 G105.
In first log which i post here is 10-15 restart frequently.

But i say for books, that all books which i have works with others kindles (keyboard,DX, pw1, pw2, pw3).
I have try many devices for years and this books which i have is not a problems (never restart any kindles).

For next test i factory reset pw3, registered with amazon account, put wifi on and load many books on kindle memory.
Result is that i have restart frequently and dm log be soon update here

[knc1]

Originally Posted by stmusic

- - - -

Result is that i have restart frequently and dm log be soon update here

good.
we will be holding our breath until you post the new set of logs.

[stmusic]

Only 2-3 times restart on beginning, from that not yet restart (some time not connected on wifi, now is on wifi and will see)
Men will think that problems is resolved but I expect soon new restarts.

Battery is 60% i put on charger and restart begin 2 times

[knc1]

Originally Posted by stmusic

Only 2-3 times restart on beginning, from that not yet restart (some time not connected on wifi, now is on wifi and will see)
Men will think that problems is resolved but I expect soon new restarts.

Battery is 60% i put on charger and restart begin 2 times

The newest thing in the Amazon firmware is how it tries to keep the Kindle and the 'Kindle Cloud' part of your account in-sync.

You can't just dump 2,000 books on the Kindle and at the same time prevent it from trying to sync with your account's Kindle Cloud.

In fact, the 1,000 book limit might still be in effect.

** Note -
The above behavior is one of the changes they have made since they introduced being able to manage your collections from your Amazon account.

You posted:

Other kindle keyboard,DX, pw1, pw2, pw3 never restart with this books.

Where those PW-2 and PW-3 devices running firmware version 5.8.9.2 when you did that?

[stmusic]

This is first device which i use with 5.8.9.2.

But restart is same when i put 30 or 300 or 2000 books, all is same.
Only when i put 3-4 books restart is not frequently, but is still there 1 or 2 times in 24/48 hours.

Log 2 is update, have 7-8 restart/Application error for 3 hours of fabric settings .

[knc1]

Originally Posted by stmusic

This is first device which i use with 5.8.9.2.

But restart is same when i put 30 or 300 or 2000 books, all is same.
Only when i put 3-4 books restart is not frequently, but is still there 1 or 2 times in 24/48 hours.

Log 2 is update, have 7-8 restart/Application error for 3 hours of fabric settings .

Your device is trying to run in "Demo Mode".
Did you say you purchased this one used?

Here is what I want you to do:
Connect USB cable -
Make copies of /documents and any other files you want to keep.
Create a new file at the top of visible USB storage named:

DO_FACTORY_RESTORE
No extension, no contents, all capitals.

Safely remove USB cable -
Hold power button until the action panel pops up -
Tap "Restart" (NOT "Reset").

Wait.

When it finishes re-booting, it may be fixed.
You will just have to try using it again and report back what the results are.

= = = =

Please translate: "Fabric Settings"
Or post it in your native language, I can not figure out what you mean.

[stmusic]

Fabric Settings - I reset kindle
through Settings and Reset device
Yes, i buy it used, on amazon support tell me that is purchased before 1,5 years and warranty expire.

DO_FACTORY_RESET - I do that before 3-4 days and still is same
from your post to me https://www.mobileread.com/forums/sh...9&postcount=41

This kp3 never open before, I open first to change battery, first i think that is maybe battery problem.

[Cinisajoy]

Originally Posted by stmusic

Fabric Settings - I reset kindle
through Settings and Reset device
Yes, i buy it used, on amazon support tell me that is purchased before 1,5 years and warranty expire.

DO_FACTORY_RESET - I do that before 3-4 days and still is same
from your post to me https://www.mobileread.com/forums/sh...9&postcount=41

This kp3 never open before, I open first to change battery, first i think that is maybe battery problem.

How long ago did you buy it?

[stmusic]

Before 10 days.

[knc1]

Originally Posted by stmusic

Fabric Settings - I reset kindle
through Settings and Reset device
Yes, i buy it used, on amazon support tell me that is purchased before 1,5 years and warranty expire.

DO_FACTORY_RESET - I do that before 3-4 days and still is same
from your post to me https://www.mobileread.com/forums/sh...9&postcount=41

This kp3 never open before, I open first to change battery, first i think that is maybe battery problem.

Your logs show that it is still trying to retrieve Demo merchandise, failing (since it does not have credentials) and then doing a re-boot.

It does not matter when Amazon first sold it, you purchased used.
From who and when did YOU purchase it.
It looks like you will either have to return it or connect a serial port to it so you can fix it that way.