Aura Why no updates on kobo.com?

[petercreasey]

Okay, good point, it didn't occur to me that y'all would factor in an undesirable version update.

Restating, how many weeks and how many versions do y'all feel is reasonable for kobo.com to let pass before knowledgeable and unknowing KA1 users should be brought up to date with a known-to-be-reliable version by kobo.com?

[ScalyFreak]

Originally Posted by petercreasey

Okay, good point, it didn't occur to me that y'all would factor in an undesirable version update.

That's been obvious for a very long time now...

Originally Posted by petercreasey

Restating, how many weeks and how many versions do y'all feel is reasonable for kobo.com to let pass before knowledgeable and unknowing KA1 users should be brought up to date with a known-to-be-reliable version by kobo.com?

However long it takes. If the users in your example are unhappy about missing out on a particular feature the firmware update provides, the reasonable amount of time shortens. But if the question is, "how long to I feel it is reasonable for a company to hold off on sending an update out to a device that works perfectly fine and that the user is perfectly happy with?"

Answer: However long they want. If my Kobo is working the way I need it to work, whether it has the latest firmware or not is completely irrelevant. I don't think it's a stretch to assume that most Kobo users feel the same way.

[Question Mark]

Originally Posted by petercreasey

How many weeks and how many versions do y'all feel is reasonable for kobo.com to let pass before knowledgeable and unknowing KA1 users should be brought up to date by kobo.com?

I'm curious, just what is it that these "knowledgeable and unknowing KA1 users" are knowledgeable about?

Clearly, not the updating process. Otherwise they would know that they would eventually receive any important update and how to get it if they wanted it sooner than the rollout process dictated.

Any knowledgeable KA1 user experiencing significant difficulties with their device would probably know enough to google the problem which would eventually lead them here or to some other such forum where they might learn about any impending updates which might alleviate the problem in question... So I'm not sure what the problem re updates would be for knowledgeable, capable KA1 users.

For unknowledgeable and unknowing KA1 users the situation might be somewhat different. But if they are so unknowledgeable about how to google a problem, perhaps it is just as well that they wait until a stable solution has been found for the problem which they are experiencing with their device, lest they make some unfortunate change that renders their ereader into a brick.

As for myself, I am currently several updates behind the latest firmware out of choice.

My device is functioning satisfactorily for my current needs so I see no reason to obtain the latest update. Quite the opposite. Were I to get each update as it comes out, I would be continually having to reinstall koreader which, although not overly difficult, would be somewhat of a nuisance. Thus, I am more than happy to wait until a stable firmware is developed that offers me significant reason to make a change.

[ScalyFreak]

Originally Posted by Question Mark

Any knowledgeable KA1 user experiencing significant difficulties with their device would probably know enough to google the problem which would eventually lead them here or to some other such forum where they might learn about any impending updates which might alleviate the problem in question... So I'm not sure what the problem re updates would be for knowledgeable, capable KA1 users.

For unknowledgeable and unknowing KA1 users the situation might be somewhat different. But if they are so unknowledgeable about how to google a problem, perhaps it is just as well that they wait until a stable solution has been found for the problem which they are experiencing with their device, lest they make some unfortunate change that renders their ereader into a brick.

And then there are these things to consider as well.

[MGlitch]

However long it takes. Kobo actually releases firmware on a very quick basis compared to say, Barnes and Noble. I saw more firmware updates in my first year of owning a H2O than I did over several generations of eink Nooks.

[petercreasey]

Knowledgeable was intended to mean users who know that more recent and reliable updates are available that improve performance but either don't know how or don't want to go through special gyrations to achieve a worthy version update other than the standard way of syncing with kobo.com.

Instead of blowing smoke, the question is how long do y'all feel is reasonable for kobo.com to delay the release of worthy updateS to some users but not others (whether they be knowledgeable or not)?

[ScalyFreak]

Originally Posted by petercreasey

Knowledgeable was intended to mean users who know that more recent and reliable updates are available that improve performance but either don't know how or don't want to go through special gyrations to achieve a worthy version update other than the standard way of syncing with kobo.com.

If they decide they don't want to do it, it's not Kobo's fault the update is late. It's their own.

On that note I am done here. It is impossible for anyone to be as completely incapable of understanding an answer they have already been given multiple times, as you pretend to be in this thread. I have better things to do with my time than re-repeat things for you just to keep you entertained.

[Question Mark]

Originally Posted by petercreasey

Knowledgeable was intended to mean users who know that more recent and reliable updates are available that improve performance but either don't know how or don't want to go through special gyrations to achieve a worthy version update other than the standard way of syncing with kobo.com.

Instead of blowing smoke, the question is how long do y'all feel is reasonable for kobo.com to delay the release of worthy updateS to some users but not others (whether they be knowledgeable or not)?

I am not particularly technologically savvy. Far from it. Yet I was able to install koreader on my KA1, sideload Chinese fonts and a Chinese-English dictionary from following instructions found on various threads in this forum. All it involved was a bit of time and the odd question here or there to ensure that I had things right.

If a KA1 user is so lacking in confidence to follow such instruction on how to sideload an update to the firmware, then I would hope that Kobo would take as long as it needs to get them a stable firmware as such users might not be able to figure out how to roll back to an earlier firmware should the latest firmware introduce new unintended problems.

[davidfor]

Originally Posted by petercreasey

Instead of blowing smoke, the question is how long do y'all feel is reasonable for kobo.com to delay the release of worthy updateS to some users but not others (whether they be knowledgeable or not)?

I believe the method Kobo uses to distribute firmware updates is correct. The time frame they use from start to finish is longer than I think is needed, but not by much.

[JSWolf]

The real question should have been...

Why are some affiliates able to dish out new firmware faster than Kobo (as a affiliate)? Kobo has not sent out 4.3.8699 which has been out long enough that Kobo should have sent to all applicable devices. I know there is a new firmware, but I do think Kobo dropped the ball on the previous firmware.




Peter, stop using kobo.com when you mean Kobo as an affiliate. These are not the same and you are just confusing the issue at hand.

[Ripplinger]

Originally Posted by petercreasey

I come here but only skim over the a small percentage of the dialogue; therefore, I don't know how to switch affiliates either. I understand it is easy, but I don't have time or the urge to bone up on it.

I'm guessing from this statement that you haven't even opened up the file to see which affiliate your reader has listed. Are you certain that the file lists "Kobo" and not another affiliate?

[issybird]

Originally Posted by petercreasey

I come here but only skim over the a small percentage of the dialogue; therefore, I don't know how to switch affiliates either. I understand it is easy, but I don't have time or the urge to bone up on it.

Not having the urge I understand. I'm not that fussed about my devices and good enough generally is good enough for me. Something you might consider.

I have to question the lack of time, however. Perhaps some of the time you devote to your lengthy and repetitive posts could be spent instead on reading, rather than skimming, and therefore developing a better understanding?

[petercreasey]

Originally Posted by JSWolf

Kobo has not sent out 4.3.8699 which has been out long enough that Kobo should have sent to all applicable devices. I know there is a new firmware, but I do think Kobo dropped the ball on the previous firmware.

Originally Posted by davidfor

The time frame they use from start to finish is longer than I think is needed

Thanks, guys, this is the point I've been trying to make (albeit, apparently, not very successfully).

. . . . Pete

[davidfor]

Originally Posted by petercreasey

Thanks, guys, this is the point I've been trying to make (albeit, apparently, not very successfully).

Sorry, but by only partly quoting me you effectively misquoted me. What I said was:

Originally Posted by davidfor

The time frame they use from start to finish is longer than I think is needed, but not by much.

That "not by much" is important. And if the whole point of this thread is to get someone to agree with you that Kobo is doing the wrong thing, I do not agree with you and do not want my idle statement taken as fact. Kobo are basically doing the right thing. The time frame is their choice and I don't truly have any way to judge. I think it could be done faster, but I don't have any facts to make that decision. And, I would err on the side of safety.

[petercreasey]

david, we are on the same page with this. Certainly Kobo has done nothing egregious in this sequence.

Thanks!