Major issues with eBook Library v2.2 - Sony Support Acknowledges - Page 5

Lilly · 12-23-2008, 04:58 PM

That software is one of the cons I tell my friends and co-workers about when they are thinking about purchasing a reader. Since, I have both (PRS-505 & kindle), they are always asking me which one should they buy. Eventhough, I prefer reading with the Sony, I find myself recomending the Kindle because of the software issues. My friends don't even think the Kindle is ugly; but I think, they are spoiled because they've never seen one without a skin and the Oberon cover since I'm the only one that has a Kindle.

MarciaCat · 12-23-2008, 09:37 PM

That Oberon cover is stunning! I don't suppose they make one for the Sony? (I have the same red D & B Sony cover you have.

)

Lilly · 12-24-2008, 12:25 AM

Quote:

Originally Posted by MarciaCat

That Oberon cover is stunning! I don't suppose they make one for the Sony? (I have the same red D & B Sony cover you have.

)

I remember you have the red D & B; I got mine after yours and loved the pictures you posted while I was waiting. Oberon does not make Sony covers. Their leather is really thick and simply stunning when you see it in person. A lot of people on the Amazon board was turned off at 1st by the $75 price tag, until I told them Sony's D & B price was $150 and I waited weeks for the price to lower to $99 before buying!

And they sold out when they finally lowered it to $79 months later (still more then the Oberon price tag)!

jlafloridausa · 12-27-2008, 02:52 PM

I have been following the threads but so far I have not seen any fixes to the problem of why some people can't access the Sony e-book library. I have a PRS-505 and I installed the version 2.5 e-library software as I was instructed to do by Sony tech support. It didn't help. I have already spent about four hours on hold with Sony tech support tier 2 (866-385-7669). Sony tier 1 support said the problem is with the Norton internet security software that I am using and I should disable it. I went to msconfig and disabled everything that had Norton or Symantic in it. Restarted the laptop and the same spinning arrows appeared when I went to the e-book store. By the way, Norton said the problem is with the Sony site or software. This is crazy, I have an expensive e-book reader that I can't use because I can't buy any books from Sony. The Sony tech support guy told me that they have been flooded with complaints from people with the same problem. I would be interested in any fixes for this problem. I am at the point of returning the PRS-505 and getting my money back.

drmathprog · 12-27-2008, 07:02 PM

Wish I could help, but I'm in the same boat. The eBook Library is useless for me.

Lilly · 12-27-2008, 07:51 PM

I dont understand it neither. I have a new HP that came with Vista 32 and Norton Antivirus and I had no problems with the library software. Last week I changed my antivirus software to McAfee and still no problem; I was so worried last month when I 1st purchased my computer, since I've been running XP and never had a Vista computer, but I had no problems with the Sony software. I did choose Vista 32 instead of 64 due to software compatability, then 1 week later Sony ugrade the library software to include 64 but I'm happy with my choice since everything I have has worked so far.

Lilly · 12-27-2008, 08:14 PM

Did you guys see the thread in the Trobleshooting Section; it seems Sony tech was able to fix the library access problem for 1 person by taking over the computer. A number is listed in the thread for the branch of tech support. Hope this help.

whatnopaper · 08-14-2009, 12:09 PM

Has anybody got a fix for this yet? I have the same problem.

I am running version 2.5 of the Connect software and am using NOD32 rather than Norton av. The store does connect when I start fiddler before running the Connect software. Come on Sony, that must be a big clue.

JoeH · 08-15-2009, 12:23 AM

I never did find a fix. But I did resolve the problem by deinstalling Symantec Client Firewall and replacing it and the old Symantec A/V that came with it with Symantec Endpoint Protection months ago. I ended up with a better antivrus program and an end to the problem with the Connect s/w.

GBC · 08-16-2009, 12:08 PM

I had the same problem accessing the e-book storewhen I was running Norton Internet security 2008. I upgraded to Norton Internet security 2009 and this fixed the problem. I'm using version 2.5 of the e-book library software.

12-27-2008, 02:52 PM	#64
jlafloridausa Junior Member Posts: 6 Karma: 10 Join Date: Dec 2008 Location: Florida Device: PRS-505	Can't access Sony e-book library I have been following the threads but so far I have not seen any fixes to the problem of why some people can't access the Sony e-book library. I have a PRS-505 and I installed the version 2.5 e-library software as I was instructed to do by Sony tech support. It didn't help. I have already spent about four hours on hold with Sony tech support tier 2 (866-385-7669). Sony tier 1 support said the problem is with the Norton internet security software that I am using and I should disable it. I went to msconfig and disabled everything that had Norton or Symantic in it. Restarted the laptop and the same spinning arrows appeared when I went to the e-book store. By the way, Norton said the problem is with the Sony site or software. This is crazy, I have an expensive e-book reader that I can't use because I can't buy any books from Sony. The Sony tech support guy told me that they have been flooded with complaints from people with the same problem. I would be interested in any fixes for this problem. I am at the point of returning the PRS-505 and getting my money back.

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12-23-2008, 04:58 PM	#61
Lilly Guru Posts: 688 Karma: 2090 Join Date: Dec 2007 Device: Sony PRS-505, PRS-900 & PRS-950, Amazon Kindle2	That software is one of the cons I tell my friends and co-workers about when they are thinking about purchasing a reader. Since, I have both (PRS-505 & kindle), they are always asking me which one should they buy. Eventhough, I prefer reading with the Sony, I find myself recomending the Kindle because of the software issues. My friends don't even think the Kindle is ugly; but I think, they are spoiled because they've never seen one without a skin and the Oberon cover since I'm the only one that has a Kindle.

12-23-2008, 09:37 PM	#62
MarciaCat Cat Lady & Trekkie Posts: 421 Karma: 221630 Join Date: Jul 2007 Location: San Diego, CA Device: Kobo Libra, Kobo Aura & Aura H20	That Oberon cover is stunning! I don't suppose they make one for the Sony? (I have the same red D & B Sony cover you have. )

12-27-2008, 07:02 PM	#65
drmathprog Connoisseur Posts: 70 Karma: 22 Join Date: Oct 2008 Device: Sony PRS-505	Wish I could help, but I'm in the same boat. The eBook Library is useless for me.

12-27-2008, 07:51 PM	#66
Lilly Guru Posts: 688 Karma: 2090 Join Date: Dec 2007 Device: Sony PRS-505, PRS-900 & PRS-950, Amazon Kindle2	I dont understand it neither. I have a new HP that came with Vista 32 and Norton Antivirus and I had no problems with the library software. Last week I changed my antivirus software to McAfee and still no problem; I was so worried last month when I 1st purchased my computer, since I've been running XP and never had a Vista computer, but I had no problems with the Sony software. I did choose Vista 32 instead of 64 due to software compatability, then 1 week later Sony ugrade the library software to include 64 but I'm happy with my choice since everything I have has worked so far.

12-27-2008, 08:14 PM	#67
Lilly Guru Posts: 688 Karma: 2090 Join Date: Dec 2007 Device: Sony PRS-505, PRS-900 & PRS-950, Amazon Kindle2	Did you guys see the thread in the Trobleshooting Section; it seems Sony tech was able to fix the library access problem for 1 person by taking over the computer. A number is listed in the thread for the branch of tech support. Hope this help.

08-14-2009, 12:09 PM	#68
whatnopaper Alien life form Posts: 18 Karma: 58 Join Date: Jul 2007 Location: Toronto, Canada Device: Kobo tablet, Forma, iPad	Has anybody got a fix for this yet? I have the same problem. I am running version 2.5 of the Connect software and am using NOD32 rather than Norton av. The store does connect when I start fiddler before running the Connect software. Come on Sony, that must be a big clue.

08-15-2009, 12:23 AM	#69
JoeH Member Posts: 18 Karma: 10 Join Date: May 2007 Location: Colesville, MD USA Device: Sony Portable Reader PRS-500 and PRS-600	I never did find a fix. But I did resolve the problem by deinstalling Symantec Client Firewall and replacing it and the old Symantec A/V that came with it with Symantec Endpoint Protection months ago. I ended up with a better antivrus program and an end to the problem with the Connect s/w.

08-16-2009, 12:08 PM	#70
GBC Enthusiast Posts: 30 Karma: 165 Join Date: Jan 2007 Location: Gainesville, Florida Device: Sony PRS 500, PRS 505, Kindle 3, Kindle Touch	I had the same problem accessing the e-book storewhen I was running Norton Internet security 2008. I upgraded to Norton Internet security 2009 and this fixed the problem. I'm using version 2.5 of the e-book library software.

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