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#61 |
Anathema Device
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Karma: 257456
Join Date: Oct 2011
Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v
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Thanks Sparkle - Kobo did right by me w/ bad hardware in the past, and I had an RMA in my inbox 45 minutes after getting of the phone with CS, so I'm fairly confident it'll work out. Sort of an assumed risk when you're buying fresh hardware out-of-country, so I'll just have to be patient.
Honestly, I was surprised at Chapters' response, since I was repeating back what the website and my receipt stated were the Return policies. The first dodge CS tried was 'We don't accept hardware back due to the personal info on it.' I asked how that differed from accepting it in-store, and she had to put me on hold. She did that a lot. It'll work out eventually, and I still have my HD to see me through. Being a hardware junkie sometimes pays off. |
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#62 | |
dangerous when cornered
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Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite
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#63 |
Groupie
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Karma: 2000
Join Date: Aug 2010
Device: Kindle 3, Voyage
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I placed my H2O order with Chapters this morning, and already I got a shipping confirmation. That was pretty quick. The process was much easier than I was imagining.
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#64 |
dangerous when cornered
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,863
Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite
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#65 | |
Addict
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Karma: 1432252
Join Date: Oct 2009
Device: Kobo Forma
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Quote:
Sorry you're having trouble with yours but I'm glad Kobo seems to be stepping up. For what it's worth Kobo customer service has still been emailing me because I filled out their survey and gave them a low score for how my problem was resolved. They seem to be genuinely sorry about how my order was handled (no tracking number, shipped to wrong name/right address) and promised they'd look into the situation as they didn't "want this to become a common occurrence." I hope the return process goes smoothly for you and I hope your replacement quickly ![]() |
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#66 | |
dangerous when cornered
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Karma: 22891237
Join Date: Dec 2011
Location: USA
Device: Kobo H2O, Kobo Libra 2, Kindle Paperwhite
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#67 |
Addict
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Karma: 1432252
Join Date: Oct 2009
Device: Kobo Forma
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I'd been wanting to get a Kobo since the Aura HD was released but was hesitant to because of their notorious customer service. So happy I finally made the switch though!
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#68 |
Member
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Karma: 13210
Join Date: Nov 2014
Device: Kobo aura
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Ordered an Aura Friday received it today (Tuesday.) I live in the Toronto area.
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#69 |
Enthusiast
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Karma: 30918
Join Date: Dec 2009
Location: Washington, DC area
Device: Kobo Elipsa 2e, Kobo Forma, Kobo Aura HD, iPad Pro, Kindle Oasis
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I ordered an H2O yesterday morning from Chapters/Indigo and I received email last night that it had shipped. However, there's no tracking information on the Indigo website when I look up the order. Anybody else who ordered from them: were you able to track your order online and how long did it take to receive your order? I'm in the USA. Thanks!
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#70 | |
Groupie
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Karma: 2000
Join Date: Aug 2010
Device: Kindle 3, Voyage
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Quote:
From what I've read, it seems to take only 2-3 days to reach the US. I'm expecting mine to come either today or tomorrow. I'll update here when it comes. ![]() |
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#71 |
Enthusiast
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Karma: 30918
Join Date: Dec 2009
Location: Washington, DC area
Device: Kobo Elipsa 2e, Kobo Forma, Kobo Aura HD, iPad Pro, Kindle Oasis
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Thanks, Judith009 for the quick response. My concern is that I'd like to know what day it might be arriving since they require a signature. I assume it will be arriving via the US Postal Service. Please let me know when you get yours.
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#72 | |
Séduisant
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
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#73 |
Groupie
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 151
Karma: 2000
Join Date: Aug 2010
Device: Kindle 3, Voyage
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#74 |
Groupie
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 151
Karma: 2000
Join Date: Aug 2010
Device: Kindle 3, Voyage
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It's been 8 hours, and I haven't gotten an email response from Chapters about the tracking number.
Also my device wasn't delivered today. I'm hoping for tomorrow! ![]() |
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#75 |
Séduisant
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 4,706
Karma: 2107018
Join Date: Jan 2010
Location: Texas, USA
Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6
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Did you receive an automated response via email stating they received your email and will respond within 48 hours?
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