PRS-950 Best Buy Sold Demo Units - Page 5

doctj · 11-13-2010, 01:22 PM

Received an email from Sony overnight about having bought from BB a demo unit with a call back number. Called back and I should receive a replacement in 72 hrs and ship back the current unit. Whole process was smooth and well conducted, with this service I'm even more happy with my purchase.

ZombieEatsYou · 11-13-2010, 11:33 PM

Quote:

Originally Posted by snico

Hey Zombie what is your version number?

1.0.00.09300

rmt · 11-14-2010, 02:34 PM

I started reading and thought this is me: Early unit from Best Buy before they were out on display. Checked my email and I also had a message. Called and they've set me up with a new unit. I had no 3g issues but the wifi connection was always going bad after a few minutes. I hope the new unit fixes that. I will also be without the New York Times until the new unit comes because they immediately removed the demo unit from my account.

ZombieEatsYou · 11-14-2010, 02:53 PM

Needless to say that everyone should remove their books and especially their network settings before sending it back.

Mr. Goodbar · 11-18-2010, 04:21 PM

I'm curious if anyone has received their replacement unit yet. Sony told me I would have mine on Monday and as of Thursday I have not received it. I'm going to give them another call.

petercreasey · 11-18-2010, 04:55 PM

Quote:

Originally Posted by Mr. Goodbar

I'm curious if anyone has received their replacement unit yet. Sony told me I would have mine on Monday and as of Thursday I have not received it. I'm going to give them another call.

M, I spoke with the Laredo shop yesterday. They had my event and work order numbers on their system.

They are batching all the shipments together before shipping. They are VERY busy.

We should receive an email with the tracking number when they ship.

I wonder when the warranty starts??

Also, I have not received my refund from DataVision. Have you?

netboy · 11-18-2010, 06:56 PM

Did anyone receive a reply when they emailed sony a copy of their receipt? I havent heard from them so I was wondering if I should call them, which is something I dont want to do since I am usually on hold for awhile.

petercreasey · 11-18-2010, 07:24 PM

Quote:

Originally Posted by netboy

Did anyone receive a reply when they emailed sony a copy of their receipt?

N, No, no email.

You should have been given an Event Number at the time.

Mr. Goodbar · 11-18-2010, 08:10 PM

Quote:

Originally Posted by petercreasey

M,

Also, I have not received my refund from DataVision. Have you?

I called them 3 times and I kept getting the run around that it will post in two days. I finally logged a case with ebay yesterday morning after the 3rd conversation with Datavision and my refund was posted yesterday afternoon.

petercreasey · 11-18-2010, 09:28 PM

Quote:

Originally Posted by Mr. Goodbar

I called them 3 times and I kept getting the run around that it will post in two days. I finally logged a case with ebay yesterday morning after the 3rd conversation with Datavision and my refund was posted yesterday afternoon.

M, Thanks so much!

Your sequence sounds identical to mine EXCEPT I guess I need to go ahead now and log a case with eBay.

rmt · 11-18-2010, 09:40 PM

I called today as I was told on Monday, I would receive it. He said Friday or Monday. This still doesn't make complete sense. Why would the demo units be different. Is there a problem they found with the first batch of units?

Mr. Goodbar · 11-18-2010, 09:54 PM

Quote:

Originally Posted by rmt

I called today as I was told on Monday, I would receive it. He said Friday or Monday. This still doesn't make complete sense. Why would the demo units be different. Is there a problem they found with the first batch of units?

Definitely seems odd, but it's also targeted at a select group of units based on what people are hearing and reporting. I can only assume there is a legitimate reason they are going to all of this effort. Oh well, mine is working fine in the mean time.

jboardman · 11-20-2010, 12:38 PM

I just turned off my wifi and found that on my "demo" unit that I cannot connect to the mobile 3G network. Must be what's wrong! I am assured that the new unit is on the way. I asked if they would send me the new unit in black, but I did not get an answer. Nor did the unit come in 3 to 5 days. I'm still waiting.

jboardman · 11-22-2010, 11:28 AM

Been more than a week... still waiting

netboy · 11-22-2010, 12:56 PM

+1, mine works perfectly fine. I just want to know what the difference between the demo and retail models are.

11-13-2010, 01:22 PM	#61
doctj Enthusiast Posts: 28 Karma: 10 Join Date: Oct 2010 Device: sony prs-950, HP Touchpad	Sony will replace my unit Received an email from Sony overnight about having bought from BB a demo unit with a call back number. Called back and I should receive a replacement in 72 hrs and ship back the current unit. Whole process was smooth and well conducted, with this service I'm even more happy with my purchase.

11-14-2010, 02:34 PM	#63
rmt Junior Member Posts: 7 Karma: 10 Join Date: May 2007	Another One I started reading and thought this is me: Early unit from Best Buy before they were out on display. Checked my email and I also had a message. Called and they've set me up with a new unit. I had no 3g issues but the wifi connection was always going bad after a few minutes. I hope the new unit fixes that. I will also be without the New York Times until the new unit comes because they immediately removed the demo unit from my account.

11-18-2010, 09:40 PM	#71
rmt Junior Member Posts: 7 Karma: 10 Join Date: May 2007	Demo Units I called today as I was told on Monday, I would receive it. He said Friday or Monday. This still doesn't make complete sense. Why would the demo units be different. Is there a problem they found with the first batch of units?

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11-14-2010, 02:53 PM	#64
ZombieEatsYou Groupie Posts: 176 Karma: 1001283 Join Date: Apr 2010 Location: Barricaded on the 2nd floor Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500	Needless to say that everyone should remove their books and especially their network settings before sending it back.

11-18-2010, 04:21 PM	#65
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	I'm curious if anyone has received their replacement unit yet. Sony told me I would have mine on Monday and as of Thursday I have not received it. I'm going to give them another call.

11-18-2010, 06:56 PM	#67
netboy Enthusiast Posts: 36 Karma: 10780 Join Date: Jun 2010 Device: prs-505, prs-950, irex dr800sg	Did anyone receive a reply when they emailed sony a copy of their receipt? I havent heard from them so I was wondering if I should call them, which is something I dont want to do since I am usually on hold for awhile.

11-20-2010, 12:38 PM	#73
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	I just turned off my wifi and found that on my "demo" unit that I cannot connect to the mobile 3G network. Must be what's wrong! I am assured that the new unit is on the way. I asked if they would send me the new unit in black, but I did not get an answer. Nor did the unit come in 3 to 5 days. I'm still waiting.

11-22-2010, 11:28 AM	#74
jboardman Zealot Posts: 118 Karma: 62 Join Date: Dec 2008 Location: SW Michigan Device: kindle, sony PRS900, Irex Iliad	Been more than a week... still waiting

11-22-2010, 12:56 PM	#75
netboy Enthusiast Posts: 36 Karma: 10780 Join Date: Jun 2010 Device: prs-505, prs-950, irex dr800sg	+1, mine works perfectly fine. I just want to know what the difference between the demo and retail models are.

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