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#61 |
Enthusiast
![]() Posts: 28
Karma: 10
Join Date: Oct 2010
Device: sony prs-950, HP Touchpad
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Sony will replace my unit
Received an email from Sony overnight about having bought from BB a demo unit with a call back number. Called back and I should receive a replacement in 72 hrs and ship back the current unit. Whole process was smooth and well conducted, with this service I'm even more happy with my purchase.
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#62 |
Groupie
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Karma: 1001283
Join Date: Apr 2010
Location: Barricaded on the 2nd floor
Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500
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#63 |
Junior Member
![]() Posts: 7
Karma: 10
Join Date: May 2007
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Another One
I started reading and thought this is me: Early unit from Best Buy before they were out on display. Checked my email and I also had a message. Called and they've set me up with a new unit. I had no 3g issues but the wifi connection was always going bad after a few minutes. I hope the new unit fixes that. I will also be without the New York Times until the new unit comes because they immediately removed the demo unit from my account.
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#64 |
Groupie
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 176
Karma: 1001283
Join Date: Apr 2010
Location: Barricaded on the 2nd floor
Device: Kindle Fire HD 7" & 8.9"/Sony PRS 950/Entourage eDGe/Acer A500
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Needless to say that everyone should remove their books and especially their network settings before sending it back.
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#65 |
Wizard
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Karma: 98078
Join Date: Jul 2006
Location: Atlanta, GA
Device: iPad Mini 4
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I'm curious if anyone has received their replacement unit yet. Sony told me I would have mine on Monday and as of Thursday I have not received it. I'm going to give them another call.
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#66 | |
Wizard
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Karma: 1119516
Join Date: Aug 2009
Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma
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Quote:
They are batching all the shipments together before shipping. They are VERY busy. We should receive an email with the tracking number when they ship. I wonder when the warranty starts?? Also, I have not received my refund from DataVision. Have you? Last edited by petercreasey; 11-18-2010 at 04:30 PM. |
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#67 |
Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 36
Karma: 10780
Join Date: Jun 2010
Device: prs-505, prs-950, irex dr800sg
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Did anyone receive a reply when they emailed sony a copy of their receipt? I havent heard from them so I was wondering if I should call them, which is something I dont want to do since I am usually on hold for awhile.
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#68 |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,147
Karma: 1119516
Join Date: Aug 2009
Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma
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#69 | |
Wizard
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Karma: 98078
Join Date: Jul 2006
Location: Atlanta, GA
Device: iPad Mini 4
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Quote:
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#70 | |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,147
Karma: 1119516
Join Date: Aug 2009
Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma
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Quote:
Your sequence sounds identical to mine EXCEPT I guess I need to go ahead now and log a case with eBay. |
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#71 |
Junior Member
![]() Posts: 7
Karma: 10
Join Date: May 2007
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Demo Units
I called today as I was told on Monday, I would receive it. He said Friday or Monday. This still doesn't make complete sense. Why would the demo units be different. Is there a problem they found with the first batch of units?
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#72 |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,005
Karma: 98078
Join Date: Jul 2006
Location: Atlanta, GA
Device: iPad Mini 4
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Definitely seems odd, but it's also targeted at a select group of units based on what people are hearing and reporting. I can only assume there is a legitimate reason they are going to all of this effort. Oh well, mine is working fine in the mean time.
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#73 |
Zealot
![]() Posts: 118
Karma: 62
Join Date: Dec 2008
Location: SW Michigan
Device: kindle, sony PRS900, Irex Iliad
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I just turned off my wifi and found that on my "demo" unit that I cannot connect to the mobile 3G network. Must be what's wrong! I am assured that the new unit is on the way. I asked if they would send me the new unit in black, but I did not get an answer. Nor did the unit come in 3 to 5 days. I'm still waiting.
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#74 |
Zealot
![]() Posts: 118
Karma: 62
Join Date: Dec 2008
Location: SW Michigan
Device: kindle, sony PRS900, Irex Iliad
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Been more than a week... still waiting
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#75 |
Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 36
Karma: 10780
Join Date: Jun 2010
Device: prs-505, prs-950, irex dr800sg
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+1, mine works perfectly fine. I just want to know what the difference between the demo and retail models are.
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