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Old 04-11-2014, 07:08 PM   #7141
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Old 04-11-2014, 07:38 PM   #7142
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Well, that went well. Just bought a Kobo book with a 75% code and there's no download button. It's a Crossway book, so can't figure why they don't have an EPUB to go with it. Sent them an email but I wonder if it's worth the aggravation of tangling with Kobo's CS. Mostly just irritated at the waste of a good code.
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Old 04-11-2014, 07:59 PM   #7143
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Quote:
Originally Posted by Loosheesh View Post
Sent them an email but I wonder if it's worth the aggravation of tangling with Kobo's CS. Mostly just irritated at the waste of a good code.
They can be a bit slow to reply, but in each similar situation for me (yes, more than one!) they've issued a refund as well as an additional promo code of equal value. Not so bad. If they fail to give you a code, just email them again about it - it's probably an oversight.

HERE'S A TIP: I have recently noticed that after adding a preview of a book (rather than buying it), I can then see in My Library if an epub download is available. I think I'll do that from now on as a precautionary step, seeing as you can't see this info in a book's listing.

In one especially annoying case, they even gave me a 100% off code for all the aggravation! I've yet to use it - can't quite decide on a title ... Any suggestions?

Last edited by viv; 04-11-2014 at 08:11 PM.
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Old 04-11-2014, 08:04 PM   #7144
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Quote:
Originally Posted by Loosheesh View Post
Well, that went well. Just bought a Kobo book with a 75% code and there's no download button. It's a Crossway book, so can't figure why they don't have an EPUB to go with it. Sent them an email but I wonder if it's worth the aggravation of tangling with Kobo's CS. Mostly just irritated at the waste of a good code.
I find chat is the best way to contact customer service. Much faster and as viv says they've been issuing replacement codes as well (sometimes for more than the original code).
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Old 04-11-2014, 08:57 PM   #7145
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Old 04-11-2014, 09:13 PM   #7146
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I just got back from Mexico (physically back, my brother got married down there) and so apologize if someone posted this already, but it was in my email when I returned.

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Old 04-11-2014, 09:18 PM   #7147
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Quote:
Originally Posted by Loosheesh View Post
Well, that went well. Just bought a Kobo book with a 75% code and there's no download button. It's a Crossway book, so can't figure why they don't have an EPUB to go with it. Sent them an email but I wonder if it's worth the aggravation of tangling with Kobo's CS. Mostly just irritated at the waste of a good code.
That's something of a known issue around here, and I just complained about it (again) to Kobo today. In short, you have to use a Kobo reader or app to download it.
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Old 04-11-2014, 09:42 PM   #7148
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Quote:
Originally Posted by viv View Post
They can be a bit slow to reply, but in each similar situation for me (yes, more than one!) they've issued a refund as well as an additional promo code of equal value. Not so bad. If they fail to give you a code, just email them again about it - it's probably an oversight.

HERE'S A TIP: I have recently noticed that after adding a preview of a book (rather than buying it), I can then see in My Library if an epub download is available. I think I'll do that from now on as a precautionary step, seeing as you can't see this info in a book's listing.

In one especially annoying case, they even gave me a 100% off code for all the aggravation! I've yet to use it - can't quite decide on a title ... Any suggestions?
I know about the Preview option but I haven't been buying books as frequently as I used to and I got careless

If I got a 100% code, I know exactly what book I'd buy with it - I have a book in my wishlist that's over $20.00!

Quote:
Originally Posted by library addict View Post
I find chat is the best way to contact customer service. Much faster and as viv says they've been issuing replacement codes as well (sometimes for more than the original code).
I tried Chat first but it was taking forever to get an available agent so I gave up and went the email route. A refund and a return of my 75% code would be great

Quote:
Originally Posted by Rev. Bob View Post
That's something of a known issue around here, and I just complained about it (again) to Kobo today. In short, you have to use a Kobo reader or app to download it.
I hate all Kobo's reading apps so I'm not even thinking about that option. I managed to read one full book on their iPad app and that was more. Than. Enough
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Old 04-11-2014, 10:29 PM   #7149
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Old 04-11-2014, 10:34 PM   #7150
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Old 04-11-2014, 10:40 PM   #7151
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Old 04-11-2014, 10:41 PM   #7152
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Old 04-11-2014, 10:49 PM   #7153
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Old 04-12-2014, 12:01 AM   #7154
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Old 04-12-2014, 12:07 AM   #7155
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Not a "great" discount, but a little better than half off. I hope these are useful for someone.

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