Kindle Voyage - First Impressions - Page 42

judith009 · 10-27-2014, 07:14 PM

Now I want to replace mine for sure. I wonder when the best time would be to get a replacement. Maybe just before the 30-days window?

pghaworth · 10-27-2014, 07:20 PM

Quote:

Originally Posted by SCION

My replacement arrived. Significant improvement. Close to perfect. Perhaps the ones delivered last week were from a different batch (shipped from IN). The ones shipping early next year should be ideal.

WooHoo!!!

SCION · 10-27-2014, 07:22 PM

Quote:

Originally Posted by judith009

Now I want to replace mine for sure. I wonder when the best time would be to get a replacement. Maybe just before the 30-days window?

I would request a replacement now. If it's not good you can return it/them.

jswinden · 10-27-2014, 07:23 PM

Quote:

Originally Posted by SCION

My replacement arrived. Significant improvement. Close to perfect. Perhaps the ones delivered last week were from a different batch (shipped from IN). The ones shipping early next year should be ideal.

judith009 · 10-27-2014, 07:23 PM

Quote:

Originally Posted by SCION

I would request a replacement now. If it's not good you can return it/them.

Awesome. Thanks for the advice. I forgot that they'll let me keep the old one until I can compare it with the replacement.

Maybe I'll wait just a couple more days, to see if other people are getting good replacement units.

It seems to me that the most recent Amazon reviews for the product seem to be more on the positive side, and more people seem to be saying that their screens aren't having color problems.

SCION · 10-27-2014, 07:37 PM

Quote:

Originally Posted by judith009

...
It seems to me that the most recent Amazon reviews for the product seem to be more on the positive side, and more people seem to be saying that their screens aren't having color problems.

I noticed this as well. As I was awaiting my replacement I kept checking the newer reviews.

Waitingforatrain · 10-27-2014, 07:37 PM

Mine had been in. "preparing to ship" status for two days now. Am sure that as soon as I post this the status will change. I hope.

Matches Malone · 10-27-2014, 07:46 PM

Grats everyone that got a good replacement!
I called amazon again to see if they would bump up my replacement from November 26th, but they still refused to budge

SCION · 10-27-2014, 08:02 PM

Quote:

Originally Posted by Matches Malone

Grats everyone that got a good replacement!
I called amazon again to see if they would bump up my replacement from November 26th, but they still refused to budge

I wonder why there is no consistency in replacement dates. I was originally told there are no replacements. Period. A refund was processed and I was advised to place a new order (Nov.24th shipping). Called the next day and was told the earliest I could expect a replacement was the first week of November. Called a third time and was told the replacement would ship that day.

pghaworth · 10-27-2014, 08:14 PM

Quote:

Originally Posted by SCION

I wonder why there is no consistency in replacement dates. I was originally told there are no replacements. Period. A refund was processed and I was advised to place a new order (Nov.24th shipping). Called the next day and was told the earliest I could expect a replacement was the first week of November. Called a third time and was told the replacement would ship that day.

You have to get the right folks. Escalation for Kindle is the dept. that helped me. When I first called I got someone not in the US, and she said you can return it, we don't have replacements. I said NO and asked her for someone in the US and she transferred me. I asked for Escalation and he sent me right back to somewhere outside the US. The third time I made it clear that I want US, Kindle, and got Chance. I told him I wanted Kindle Escalation, in the US, and got Andrew. Andrew was on his game. Replacement was bad, but Andrew was great!

I was in a loop for a bit, though, before I was able to help them understand what I needed.

Ocicat · 10-27-2014, 08:33 PM

Quote:

Originally Posted by SCION

My replacement arrived. Significant improvement. Close to perfect. Perhaps the ones delivered last week were from a different batch (shipped from IN). The ones shipping early next year should be ideal.

Is it possible that the different shipping locations get their batches from different chinese factories with different QC ?

We always get shipments from KY and while far from perfect, my last 5 Kindles seem to have been... hmmm the best they could be; that is poor design sometimes, but not defective.

pghaworth · 10-27-2014, 08:44 PM

Quote:

Originally Posted by Ocicat

Is it possible that the different shipping locations get their batches from different chinese factories with different QC ?

We always get shipments from KY and while far from perfect, my last 5 Kindles seem to have been... hmmm the best they could be; that is poor design sometimes, but not defective.

My KV1 shipped from San Bernadino, CA, the replacement (worse still) shipped from Whitestown, IN.

I would be interested to know where the good ones are being shipped from. Thanks in advance, in case anyone wants to volunteer this info.

judith009 · 10-27-2014, 08:46 PM

My bad one shipped from Whitestown, IN too. The top half is yellow, the bottom half is blue.

jswinden · 10-27-2014, 08:52 PM

My good replacement came from Whitestown, IN.

judith009 · 10-27-2014, 08:54 PM

It's a mystery.

I wonder if there's a way we can tell by serial numbers or firmware versions or something like that.

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10-27-2014, 07:14 PM	#616
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	Now I want to replace mine for sure. I wonder when the best time would be to get a replacement. Maybe just before the 30-days window?

10-27-2014, 07:37 PM	#622
Waitingforatrain Groupie Posts: 153 Karma: 902096 Join Date: Jul 2013 Device: Kindle Oasis 3, Kindle Voyage	Mine had been in. "preparing to ship" status for two days now. Am sure that as soon as I post this the status will change. I hope.

10-27-2014, 07:46 PM	#623
Matches Malone Connoisseur Posts: 67 Karma: 9218 Join Date: Feb 2009 Location: NY, USA Device: PW2, Ipad	Grats everyone that got a good replacement! I called amazon again to see if they would bump up my replacement from November 26th, but they still refused to budge

10-27-2014, 08:46 PM	#628
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	My bad one shipped from Whitestown, IN too. The top half is yellow, the bottom half is blue.

10-27-2014, 08:52 PM	#629
jswinden Nameless Being	My good replacement came from Whitestown, IN.

10-27-2014, 08:54 PM	#630
judith009 Groupie Posts: 151 Karma: 2000 Join Date: Aug 2010 Device: Kindle 3, Voyage	It's a mystery. I wonder if there's a way we can tell by serial numbers or firmware versions or something like that.

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