My PRS-500 came back today! - Page 4

hal9000 · 12-29-2009, 09:59 AM

Quote:

Originally Posted by moosejons_dad

"A resolution is available to correct the battery meter functionality. To resolve this issue, download and install the Sony® Reader (PRS-500) System Update available at the Sony PC Support Web site."

This was an answer to my recent inquiries on the battery not being as efficient after the 500 upgrade....

http://esupport.sony.com/perl/swu-do...d=2866&SMB=YES

Look at the date and version of that update. That is an old update which can be installed by the user and resolve an issue with the battery meter introduced in the previous firmware. Nothing to do with the current (and last, as it seems) update.

hal9000 · 12-29-2009, 10:16 AM

Quote:

Originally Posted by StDo

Please let me know, what customer service in Spain told you. Seems I have to try to contact the german customer service center...

Well, I wrote an email directly to one of the repair centers listed on Sony's web for my zone in Spain. They didn't answer yet, though. I guess it's for the holidays or may be they had to check with Sony's headquarters on Spain if they can make the upgrade... Who knows?

In Germany the only official qualified repair center for Sony's eBook readers is:

Sindelfingen - TVS Repair & Logistic GmbH
Böblingerstrasse 74
71065 Sindelfingen
Tel: 07031/2851-100
(they don't seem to have an email address)

You can try and call them. Good luck!

moosejons_dad · 12-29-2009, 10:39 AM

Quote:

Originally Posted by hal9000

I don't think so. If that were possible they would have put it on the web for download, as they did with the previous updates for PRS-500 and PRS-505.

It seems like the new firmware exceeds the device's EPROM capacity and they have to add or replace a chip. Just a thought though.

Sorry guys but I passed on an email just received from Sony without looking at the date. I have since fired back a pointed email telling Sony that they should get their act together because all of the upgraded prs-500's now have problems with the new software and their battery lasting 1/10th of their actual.

StDo · 12-29-2009, 12:13 PM

Quote:

Originally Posted by hal9000

...
In Germany the only official qualified repair center for Sony's eBook readers is:

Sindelfingen - TVS Repair & Logistic GmbH
Böblingerstrasse 74
71065 Sindelfingen
Tel: 07031/2851-100
(they don't seem to have an email address)

You can try and call them. Good luck!

I am going to call the customer support of german headquarters located in Berlin tomorrow. We'll see what they say...

AprilHare · 01-03-2010, 11:04 PM

Quote:

Originally Posted by moosejons_dad

"A resolution is available to correct the battery meter functionality. To resolve this issue, download and install the Sony® Reader (PRS-500) System Update available at the Sony PC Support Web site."

This was an answer to my recent inquiries on the battery not being as efficient after the 500 upgrade....

http://esupport.sony.com/perl/swu-do...d=2866&SMB=YES

Your URL is broken:
"
Invalid Entry
Some information is missing or incorrect. Please return to the previous page and check your entries."

hal9000 · 01-04-2010, 10:56 AM

Quote:

Originally Posted by StDo

I am going to call the customer support of german headquarters located in Berlin tomorrow. We'll see what they say...

Any news?

StDo · 01-04-2010, 01:06 PM

Yepp. However bad news.

Scott_T · 01-04-2010, 06:58 PM

ummm, the only german I know I learned from watching hogans heros. whats the summary?

StDo · 01-05-2010, 11:51 AM

No support within germany. I do have to send the device to Texas.

pwleunis · 01-05-2010, 05:06 PM

Has anyone from Europe had its reader uPdated in the US already?

Where should the reader be send to?

PIET

StDo · 01-06-2010, 07:29 AM

The address in Texas is:

Laredo Repair Center
10227 Crossroads Loop Suite C
Laredo, TX 78045

pwleunis · 01-06-2010, 12:43 PM

Thanks for the address. Anyone else outside of the US, besides AprilHare, who had its reader upgraded there? Before I just send mine there....

01-05-2010, 05:06 PM	#55
pwleunis Junior Member Posts: 2 Karma: 10 Join Date: Jan 2010 Location: Utrecht, the Netherlands Device: PRS500	Experience update owner from Europe? Has anyone from Europe had its reader uPdated in the US already? Where should the reader be send to? PIET

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01-04-2010, 01:06 PM	#52
StDo Translating Calibre... Posts: 657 Karma: 2902 Join Date: Aug 2007 Location: ER.de Device: [PRS-500], PB360	Yepp. However bad news.

01-04-2010, 06:58 PM	#53
Scott_T Groupie Posts: 154 Karma: 876 Join Date: Dec 2009 Device: Kindle 3 wifi, Sony PRS-300, Sony PRS-500, Reb1100(dead)	ummm, the only german I know I learned from watching hogans heros. whats the summary?

01-05-2010, 11:51 AM	#54
StDo Translating Calibre... Posts: 657 Karma: 2902 Join Date: Aug 2007 Location: ER.de Device: [PRS-500], PB360	No support within germany. I do have to send the device to Texas.

01-06-2010, 07:29 AM	#56
StDo Translating Calibre... Posts: 657 Karma: 2902 Join Date: Aug 2007 Location: ER.de Device: [PRS-500], PB360	The address in Texas is: Laredo Repair Center 10227 Crossroads Loop Suite C Laredo, TX 78045

01-06-2010, 12:43 PM	#57
pwleunis Junior Member Posts: 2 Karma: 10 Join Date: Jan 2010 Location: Utrecht, the Netherlands Device: PRS500	Thanks for the address. Anyone else outside of the US, besides AprilHare, who had its reader upgraded there? Before I just send mine there....

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