11-16-2009, 04:23 AM | #46 |
Wizard
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Yes, congratulations to Sony for their excellent support!
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11-16-2009, 05:17 AM | #47 | |
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As a long time owner of a much beloved PRS500 in the UK I can't send it in direct myself. I'd like the epub upgrade though |
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11-16-2009, 06:51 AM | #48 |
The Dank Side of the Moon
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11-16-2009, 07:18 AM | #49 |
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11-16-2009, 07:41 AM | #50 |
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11-16-2009, 09:30 AM | #51 |
Nameless Being
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11-16-2009, 09:30 AM | #52 |
Wizard
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I made a little phone call half an hour ago: https://www.mobileread.com/forums/showthread.php?t=62348
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11-16-2009, 09:32 AM | #53 |
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I went through the process and got all the forms (except the ups labels - that was broken when I went through the process) for both my reader and my wife's. So, yes it looks like multiple readers from one address is fine. Which really only makes sense, because there have to be quite a few households that have more than one reader.
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11-16-2009, 10:49 AM | #54 |
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Now the question is, "What two-week period can I be without my Reader?"
It is unheard of for a mainline company to support hardware this old -- both in terms of time since release and in generations (at least two generations ago.) Plus they are paying for the shipping. (I have never seen this before. It is hard enough to get most companies to pay for the shipping for returning items that failed in the first thirty-days.) I suspect that there will be a difference in the used market prices for 500s with and without the upgrade. Some of us thought the custom hacks were nice but went back to the standard firmware There is another side to the equation that we have not mentioned yet. Sony gets a chance to examine the usage on a wide assortment of Readers from people who used the Reader. They can check the wear of buttons, how have the springs held up, what plating wore off, &c. This will be the largest collection of heavily used Readers available and they can study them for the price of a firmware upgrade/trade-in. Since Sony was the only source of DRM BBeB books they can allow you to download their ePub replacements from the Sony store so support there is not needed. While I do not know for sure, I suspect that support for the BBeB non-DRM format (LRF) will be in the firmware as it is supported by the current 300/600 line and is said to be a native format for the display. Then again, I can always use Calibre to convert LRF to the new ePub format. I like the 500, I'm upgrading the firmware. |
11-16-2009, 10:59 AM | #55 |
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My mother-in-law has a 500 and we are upgrading it. I just did the online form and printed all the paperwork. The next step is to pack it up and take it to the UPS store to send it out. The box for my 505 is a good fit for the 500. Just get a box, some bubble wrap and away we go.
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11-16-2009, 11:27 AM | #56 | |
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11-16-2009, 11:27 AM | #57 |
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11-16-2009, 11:32 AM | #58 |
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11-16-2009, 11:41 AM | #59 | ||
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There is another business need that is harder to put a price tag and that is customer loyalty. By upgrading 500 models not only do they continue to make sales off of their customer;s purchases but they also make their customer's happy and that is worth much money that will translate to future sales. =X= |
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11-16-2009, 12:41 PM | #60 |
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Well once the 500 is upgraded, I do think it will be able to be sold for more then Sony is offering via the trade-in. So it's worth it to update it and sell it instead of just a trade-in.
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