Glo HD Kobo Glo HD not connecting ti Win 11 PC

[JSWolf]

I'll have a look at what my Libra 2 shows up as when I next plug it into the laptop.

[Chocky]

Originally Posted by DNSB

That thread was more about the database corruption issue. Otherwise, the name shown for a connected Kobo ereader depends on where you look at it. Other than with some Windows Preview editions, I did not see the incorrect driver being used.

For instance, my Libra Colour shows in the Safely Eject widget as eReader-4.39.22861, in File Explorer, it shows as KOBOeReader, in Device Manager under Disk Drives, it shows Linux File-Stor Gadget USB Drive and under Universal Serial Bus Controllers, it shows as a USB Mass Storage Device.

Under Disk Drives that Linux thing shows up on mine as well, so it might not be the problem?

[Chocky]

Also shows up in "Other Devices"

[Chocky]

The Event Viewer does show warnings though.

[Anak]

I don't know why but my experience is that Kobo ereaders prefer an USB2 port over USB3. Connection issues are less frequent with USB2.

[Chocky]

Originally Posted by Anak

I don't know why but my experience is that Kobo ereaders prefer an USB2 port over USB3. Connection issues are less frequent with USB2.

Tried both 2.0 ports, same problem

[JSWolf]

Originally Posted by Anak

I don't know why but my experience is that Kobo ereaders prefer an USB2 port over USB3. Connection issues are less frequent with USB2.

My Aura H2O had no problem with USB 3.

[DNSB]

Originally Posted by Chocky

Also shows up in "Other Devices"

What happens if you try to update/install the driver for the device showing in Other Devices. Or try deleting it and letting Windows re-install on the next connection.

[Chocky]

Well,

I have connected the Kobo before and uninstalled the Linux File-Stor Gadget USB Device, and I have also uninstalled the driver in the USB section of Device Manager.

What I hadn't done before is Uninstalled the device in Disk Drives in Device Manager and clicked on the "Attempt to remove the driver from the system" box

So I clicked on the box, uninstalled device and driver, plugged the Kobo in, windows came up with the "New device" box, and all is working now.

I do not really understand Win 11 that much but it appears that uninstalling device and driver separately didn't work, but uninstalling them together does.

Does that make any sense at all?

[JSWolf]

Originally Posted by Chocky

Well,

I have connected the Kobo before and uninstalled the Linux File-Stor Gadget USB Device, and I have also uninstalled the driver in the USB section of Device Manager.

What I hadn't done before is Uninstalled the device in Disk Drives in Device Manager and clicked on the "Attempt to remove the driver from the system" box

So I clicked on the box, uninstalled device and driver, plugged the Kobo in, windows came up with the "New device" box, and all is working now.

I do not really understand Win 11 that much but it appears that uninstalling device and driver separately didn't work, but uninstalling them together does.

Does that make any sense at all?

No idea what caused the problem, but I'm glad you have your Kobo working once again with Windows 11.

[Chocky]

Originally Posted by JSWolf

No idea what caused the problem, but I'm glad you have your Kobo working once again with Windows 11.

Interesting enough I just had to do the same for my printer USB

[DNSB]

Originally Posted by Chocky

What I hadn't done before is Uninstalled the device in Disk Drives in Device Manager and clicked on the "Attempt to remove the driver from the system" box

So I clicked on the box, uninstalled device and driver, plugged the Kobo in, windows came up with the "New device" box, and all is working now.

I do not really understand Win 11 that much but it appears that uninstalling device and driver separately didn't work, but uninstalling them together does.

Does that make any sense at all?

Yes it does. I've had to remove all the devices/drivers in the chain a couple of times to correct driver installation issues.

[Quoth]

I've had Win7 install wrong drivers for external USB Soundblaster and Wacom.
I've had Win10 updates mess up working drivers for SD card (on a tablet that needed it!) and built-in sound by installing ones that didn't work.

They expect users to test?

Turn off all autoruns & autoplays and use a not-MS browser with a script blocker and not-Outlook email client with remote content blocked.

check with silentrunners.org after booting in safe mode.

[Moloch981]

Originally Posted by Chocky

Well,

I have connected the Kobo before and uninstalled the Linux File-Stor Gadget USB Device, and I have also uninstalled the driver in the USB section of Device Manager.

What I hadn't done before is Uninstalled the device in Disk Drives in Device Manager and clicked on the "Attempt to remove the driver from the system" box

So I clicked on the box, uninstalled device and driver, plugged the Kobo in, windows came up with the "New device" box, and all is working now.

I do not really understand Win 11 that much but it appears that uninstalling device and driver separately didn't work, but uninstalling them together does.

Does that make any sense at all?

THANK YOU so much for this message (and thanks also to all the others who helped on this thread), I had the exact same problem as you (see the thread I opened a few days ago https://www.mobileread.com/forums/sh...d.php?t=361419 ) and following these steps it seems that my Kobo is working again. I have plugged and unplugged it a couple times and both File Explorer and Calibre detect it again.

It was driving me mad!

Thanks!

[DNSB]

Great to know that you found what you needed to solve your issue!