DHL --> sent problem - Page 4

ornillo · 03-01-2009, 05:26 AM

Quote:

Originally Posted by HarryT

I've renamed the thread.

Thank you very much

Greetings

columbus · 03-04-2009, 04:10 AM

I wish I had spotted this thread before ordering a PRS505 from Waterstones.

Their customer service is a farce. 3 days to answer email, Phone staff polite but can't do anything.
Their courier delivery a total waste of time. I buy via courier a lot & normally do not have to request tracking details, I have had to ask Waterstones for this three times now and still do not have it.

They chose the courier and is therefore their agent not mine, so the fault is Waterstones
I wonder how many first time customers never buy from them again.

(Rant over, but be warned!)

columbus · 03-09-2009, 08:09 AM

The reason for the delivery delay was because it was sitting in the courier's depot over an address query.

They could not call me to check because Waterstones, the UK courier, or whoever had not put my contact telephone number on the packet or passed it on electronically. Irritating as I made a point it was essential.

If I had not had to chase Waterstones so many times for the tracking number, (which I only managed to get in the end by threatening them with the wrath of Visa), I would have had it within the time stated. Instead it just sat and sat with nobody doing anything about it. Presumably after the 30 days being returned to source.

03-04-2009, 04:10 AM	#47
columbus Wizard Posts: 999 Karma: 5487540 Join Date: Feb 2009 Location: In my own imagination. Device: Sony Prs 650, 505	I wish I had spotted this thread before ordering a PRS505 from Waterstones. Their customer service is a farce. 3 days to answer email, Phone staff polite but can't do anything. Their courier delivery a total waste of time. I buy via courier a lot & normally do not have to request tracking details, I have had to ask Waterstones for this three times now and still do not have it. They chose the courier and is therefore their agent not mine, so the fault is Waterstones I wonder how many first time customers never buy from them again. (Rant over, but be warned!) Last edited by columbus; 03-04-2009 at 04:16 AM.

03-09-2009, 08:09 AM	#48
columbus Wizard Posts: 999 Karma: 5487540 Join Date: Feb 2009 Location: In my own imagination. Device: Sony Prs 650, 505	The reason for the delivery delay was because it was sitting in the courier's depot over an address query. They could not call me to check because Waterstones, the UK courier, or whoever had not put my contact telephone number on the packet or passed it on electronically. Irritating as I made a point it was essential. If I had not had to chase Waterstones so many times for the tracking number, (which I only managed to get in the end by threatening them with the wrath of Visa), I would have had it within the time stated. Instead it just sat and sat with nobody doing anything about it. Presumably after the 30 days being returned to source. Last edited by columbus; 03-09-2009 at 08:10 AM. Reason: formatting

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
the 47% problem	ichthyosaur	Calibre	4	03-05-2010 12:34 PM
PRS-500 battery problem, but the battery's not the problem	ZachC	Sony Reader	7	01-11-2010 11:46 PM
Calibré problem (may be XP problem)	Hildebrandt	Calibre	3	07-23-2009 02:04 PM
DHL Couriers Equipped with PDAs	Colin Dunstan	Lounge	0	09-30-2004 05:15 AM

Advert