03-30-2018, 05:49 AM | #46 |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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Anyway, finally Booxtor wrote me and explained me the situation. He offered me either to wait till next week or to proceed for a reimbursement. I will wait till next week and hope for the delivery.
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04-05-2018, 09:57 AM | #47 |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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My Max2 is arrived
A little historic of my command :
Now I'm going to discover this superb device Last edited by Randy11; 04-19-2018 at 04:31 AM. Reason: Precision about the date of expedition. |
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04-05-2018, 10:48 AM | #48 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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I've placed my order on march 26th and the status is still on "processing".
I'll write him an email. |
04-05-2018, 05:29 PM | #49 |
Connoisseur
Posts: 92
Karma: 50000
Join Date: Mar 2018
Device: BOOX Note
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I placed the order on March 23th and the status is still "processing" too, and I sent a message 3 days ago with no answer yet...
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04-06-2018, 03:50 AM | #50 |
Junior Member
Posts: 2
Karma: 10
Join Date: Feb 2018
Device: none
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I placed my pre-order on 14. February and it shipped two days ago and will arrive today. I think there is a really huge waiting queue.
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04-09-2018, 04:35 AM | #51 |
Enthusiast
Posts: 38
Karma: 10
Join Date: Mar 2012
Location: Italy
Device: M92, T68ML
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anyway my device arrived finally on 6th of April (almost a month later, with no answer provided on the order status. For me a very bad service, i will think twice before placing another order for boox). My mail concerning 28 Euro for delivery is still unanswered and i have no hopes about it. Concerning the device itself the device is very goood. I think the software is still to be improved. The file manager seems very obsolete: as an example i to mass move/delete books i have to check them one per one. Didn't find the way till now how to see all notes of different books, i have to surf to the directory of the single book. I may be wrong, just starting to use it. I will come back with a better review in a couple weeks
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04-09-2018, 04:47 AM | #52 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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It's been two weeks since I placed my order and the status is still "Processing".
I sent an email 4 days ago and I got no answer, so I tried with the contact form. I hope everything's fine with my order, but if I don't receive any answer I'll cancel my order and ask for a refund. |
04-10-2018, 05:26 AM | #53 | |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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Quote:
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04-10-2018, 05:43 AM | #54 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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I ordered a Note.
And yes, I know there's a huge request, but they should have warned us instead of saying "Estimated order processing 7-10 working days". I do not hurry, I can wait, but I'd like to receive at least an answer from the store. This behaviour is really unprofessional. |
04-10-2018, 06:19 AM | #55 |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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Yes, the communication could be improved.
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04-10-2018, 09:37 AM | #56 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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Update: I wrote again using the contact form and Waldemar answered me.
He apologised for the delay and he told me that they're dealing with a huge amount of orders and that the processing times are slower than usual. My Note has been scheduled for dispatch within of this week, so it should arrive next week. I suppose we just have to have some patience |
04-10-2018, 03:39 PM | #57 |
Wizard
Posts: 1,138
Karma: 1577094
Join Date: Oct 2008
Device: Samsung EB60, Onyx M92, Onyx Max2
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Content to read this
The patience is required, but it's well finishing. |
04-10-2018, 07:51 PM | #58 |
Connoisseur
Posts: 92
Karma: 50000
Join Date: Mar 2018
Device: BOOX Note
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Update of my order: same condition as Bongio, I've got a confirmation from Ereader that my Note is scheduled to be dispatched this week.
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04-11-2018, 01:45 AM | #59 |
Connoisseur
Posts: 59
Karma: 7150
Join Date: Feb 2016
Device: Energy eReader Pro HD
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04-13-2018, 12:13 PM | #60 |
Connoisseur
Posts: 92
Karma: 50000
Join Date: Mar 2018
Device: BOOX Note
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UPDATE 2: My order was just shipped with tracking info.
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