A complaint about ereader store - Page 4

gumalcan · 03-30-2018, 05:49 AM

Anyway, finally Booxtor wrote me and explained me the situation. He offered me either to wait till next week or to proceed for a reimbursement. I will wait till next week and hope for the delivery.

Randy11 · 04-05-2018, 09:57 AM

A little historic of my command :

contact done by the 'Contact' page of ereader.store. Delay announced to get a reply : 5/7 days. At day 9, an e-mail to ereader.store, reply in the same day from Waldemar;
order done the last Thursday (same day as the Waldemar's reply);
ereader.store announced an expedition for Tuesday, because of Easter holidays;
UPS confirm an expedition Tuesday for today, Thursday;
delivery done today, Thursday.

The process is good for me.

Now I'm going to discover this superb device

bongio · 04-05-2018, 10:48 AM

I've placed my order on march 26th and the status is still on "processing".

I'll write him an email.

citytrader · 04-05-2018, 05:29 PM

I placed the order on March 23th and the status is still "processing" too, and I sent a message 3 days ago with no answer yet...

scarabaea · 04-06-2018, 03:50 AM

Quote:

Originally Posted by citytrader

I placed the order on March 23th and the status is still "processing" too, and I sent a message 3 days ago with no answer yet...

I placed my pre-order on 14. February and it shipped two days ago and will arrive today. I think there is a really huge waiting queue.

gumalcan · 04-09-2018, 04:35 AM

anyway my device arrived finally on 6th of April (almost a month later, with no answer provided on the order status. For me a very bad service, i will think twice before placing another order for boox). My mail concerning 28 Euro for delivery is still unanswered and i have no hopes about it. Concerning the device itself the device is very goood. I think the software is still to be improved. The file manager seems very obsolete: as an example i to mass move/delete books i have to check them one per one. Didn't find the way till now how to see all notes of different books, i have to surf to the directory of the single book. I may be wrong, just starting to use it. I will come back with a better review in a couple weeks

bongio · 04-09-2018, 04:47 AM

It's been two weeks since I placed my order and the status is still "Processing".
I sent an email 4 days ago and I got no answer, so I tried with the contact form.
I hope everything's fine with my order, but if I don't receive any answer I'll cancel my order and ask for a refund.

Randy11 · 04-10-2018, 05:26 AM

Quote:

Originally Posted by bongio

It's been two weeks since I placed my order and the status is still "Processing".
I sent an email 4 days ago and I got no answer, so I tried with the contact form.
I hope everything's fine with my order, but if I don't receive any answer I'll cancel my order and ask for a refund.

What device have you ordered ? It could be, for the moment, 'out of stock' :

Quote:

Originally Posted by scarabaea

I placed my pre-order on 14. February and it shipped two days ago and will arrive today. I think there is a really huge waiting queue.

Yes, a huge delay is present. But be patient ... You could have a big delay on a refund to

The request for Max2 and Note seems to be enormous for all vendors, even for Onyx that sells their own devices on Amazon. I know it's not a pleasant solution.

bongio · 04-10-2018, 05:43 AM

I ordered a Note.
And yes, I know there's a huge request, but they should have warned us instead of saying "Estimated order processing 7-10 working days".
I do not hurry, I can wait, but I'd like to receive at least an answer from the store. This behaviour is really unprofessional.

Randy11 · 04-10-2018, 06:19 AM

Yes, the communication could be improved.

bongio · 04-10-2018, 09:37 AM

Update: I wrote again using the contact form and Waldemar answered me.
He apologised for the delay and he told me that they're dealing with a huge amount of orders and that the processing times are slower than usual. My Note has been scheduled for dispatch within of this week, so it should arrive next week.
I suppose we just have to have some patience

Randy11 · 04-10-2018, 03:39 PM

Content to read this

The patience is required, but it's well finishing.

citytrader · 04-10-2018, 07:51 PM

Update of my order: same condition as Bongio, I've got a confirmation from Ereader that my Note is scheduled to be dispatched this week.

bongio · 04-11-2018, 01:45 AM

Quote:

Originally Posted by citytrader

Update of my order: same condition as Bongio, I've got a confirmation from Ereader that my Note is scheduled to be dispatched this week.

citytrader · 04-13-2018, 12:13 PM

UPDATE 2: My order was just shipped with tracking info.

04-05-2018, 09:57 AM	#47
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	My Max2 is arrived A little historic of my command : contact done by the 'Contact' page of ereader.store. Delay announced to get a reply : 5/7 days. At day 9, an e-mail to ereader.store, reply in the same day from Waldemar; order done the last Thursday (same day as the Waldemar's reply); ereader.store announced an expedition for Tuesday, because of Easter holidays; UPS confirm an expedition Tuesday for today, Thursday; delivery done today, Thursday. The process is good for me. Now I'm going to discover this superb device Last edited by Randy11; 04-19-2018 at 04:31 AM. Reason: Precision about the date of expedition.

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03-30-2018, 05:49 AM	#46
gumalcan Enthusiast Posts: 38 Karma: 10 Join Date: Mar 2012 Location: Italy Device: M92, T68ML	Anyway, finally Booxtor wrote me and explained me the situation. He offered me either to wait till next week or to proceed for a reimbursement. I will wait till next week and hope for the delivery.

04-05-2018, 10:48 AM	#48
bongio Connoisseur Posts: 59 Karma: 7150 Join Date: Feb 2016 Device: Energy eReader Pro HD	I've placed my order on march 26th and the status is still on "processing". I'll write him an email.

04-05-2018, 05:29 PM	#49
citytrader Connoisseur Posts: 92 Karma: 50000 Join Date: Mar 2018 Device: BOOX Note	I placed the order on March 23th and the status is still "processing" too, and I sent a message 3 days ago with no answer yet...

04-09-2018, 04:35 AM	#51
gumalcan Enthusiast Posts: 38 Karma: 10 Join Date: Mar 2012 Location: Italy Device: M92, T68ML	anyway my device arrived finally on 6th of April (almost a month later, with no answer provided on the order status. For me a very bad service, i will think twice before placing another order for boox). My mail concerning 28 Euro for delivery is still unanswered and i have no hopes about it. Concerning the device itself the device is very goood. I think the software is still to be improved. The file manager seems very obsolete: as an example i to mass move/delete books i have to check them one per one. Didn't find the way till now how to see all notes of different books, i have to surf to the directory of the single book. I may be wrong, just starting to use it. I will come back with a better review in a couple weeks

04-09-2018, 04:47 AM	#52
bongio Connoisseur Posts: 59 Karma: 7150 Join Date: Feb 2016 Device: Energy eReader Pro HD	It's been two weeks since I placed my order and the status is still "Processing". I sent an email 4 days ago and I got no answer, so I tried with the contact form. I hope everything's fine with my order, but if I don't receive any answer I'll cancel my order and ask for a refund.

04-10-2018, 05:43 AM	#54
bongio Connoisseur Posts: 59 Karma: 7150 Join Date: Feb 2016 Device: Energy eReader Pro HD	I ordered a Note. And yes, I know there's a huge request, but they should have warned us instead of saying "Estimated order processing 7-10 working days". I do not hurry, I can wait, but I'd like to receive at least an answer from the store. This behaviour is really unprofessional.

04-10-2018, 06:19 AM	#55
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	Yes, the communication could be improved.

04-10-2018, 09:37 AM	#56
bongio Connoisseur Posts: 59 Karma: 7150 Join Date: Feb 2016 Device: Energy eReader Pro HD	Update: I wrote again using the contact form and Waldemar answered me. He apologised for the delay and he told me that they're dealing with a huge amount of orders and that the processing times are slower than usual. My Note has been scheduled for dispatch within of this week, so it should arrive next week. I suppose we just have to have some patience

04-10-2018, 03:39 PM	#57
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	Content to read this The patience is required, but it's well finishing.

04-10-2018, 07:51 PM	#58
citytrader Connoisseur Posts: 92 Karma: 50000 Join Date: Mar 2018 Device: BOOX Note	Update of my order: same condition as Bongio, I've got a confirmation from Ereader that my Note is scheduled to be dispatched this week.

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04-13-2018, 12:13 PM	#60
citytrader Connoisseur Posts: 92 Karma: 50000 Join Date: Mar 2018 Device: BOOX Note	UPDATE 2: My order was just shipped with tracking info.