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Old 09-02-2014, 01:17 AM   #46
DNSB
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The fact that you saw it does not mean someone else had to see the same thing. It merely means that you are as mistaken as the person who told you that what you saw is impossible.

If people are saying they were unable to order it, I believe them. Just as I believe you even without your documentation, that you were able to.
The issue I had with the PM I received was that it did not state that s/he was unable to see what I saw but rather that I could not have seen what I was claiming to have seen. Evidently I am now a lackey of Kobo's Minitrue. No mention whether a paid lackey though...

<insert deity of your choice> knows that we've often enough seen issues with web pages not displaying the same information depending on location and how well edge servers such as Akamai are updating their cached information.

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Old 09-02-2014, 01:24 AM   #47
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Originally Posted by DNSB View Post
The issue I had with the PM I received was that it did not state that s/he was unable to see what I saw but rather that I could not have seen what I was claiming to have seen. Evidently I am now a lackey of Kobo's Minitrue. No mention whether a paid lackey though...

<insert deity of your choice> knows that we've often enough seen issues with web pages not displaying the same information depending on location and how well edge servers such as Akamai are updating their cached information.

Regards,
David
I can fully support this statement... I've worked for a webhosting company as tech support before, and we always had some calls with customers' websites not instantaneously updating when they revised their pages. It sometimes takes a maximum of 24 hours for all the changes to be implemented all around the world.
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Old 09-02-2014, 01:57 AM   #48
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Sept. 1 is all day long - 24 hours - so it might be at the very last second of the day that the pre-order will be available.
That's what I was thinking. They don't specify an exact moment just the day. Besides which 9 am say where you are and where I am might be hrs apart depending on our geographical locations.
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Old 09-02-2014, 08:14 AM   #49
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Well it was definitely not available for pre-order in the UK early on September 1st, but the status changed by the afternoon when it was available for pre-order. Nothing at all wrong with that?

Not sure they would have gotten many pre-orders at the £180 price point though.....
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Old 09-02-2014, 11:49 AM   #50
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Now it's showing as £140 and I've just pre ordered.
Last edited by simond; 09-02-2014 at 11:58 AM.
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Old 09-02-2014, 12:33 PM   #51
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Now it's showing as £140 and I've just pre ordered.
Did you ask any questions first, like will it be shipped from Canada or the UK, once they get here?
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Old 09-02-2014, 12:52 PM   #52
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Nope, but they ship UK devices from the UK going by past experience. It's free shipping after all, no way they wouldn't charge for that...
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Old 09-02-2014, 12:56 PM   #53
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Nope, but they ship UK devices from the UK going by past experience. It's free shipping after all, no way they wouldn't charge for that...
Thanks, I'm tempted but quite nervous of ordering direct in case of any problems. I've heard too many horror stories.
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Old 09-02-2014, 12:58 PM   #54
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I don't blame you, I normally buy via Smiths for that reason too...
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Old 09-02-2014, 01:03 PM   #55
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I will be buying from WH Smiths too - heard too many horror stories on this forum from people ordering direct from Kobo. Also it's nice to see and play with the device before purchasing.
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Old 09-02-2014, 01:03 PM   #56
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I don't blame you, I normally buy via Smiths for that reason too...
I've only got the Aura and that came from Smiths too.
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Old 09-02-2014, 01:10 PM   #57
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Whsmith are being a bit obtuse right now over whether their warrenty is 6 months or a year, I emailed them but I'm still awaiting a reply. I've also emailed Argos.
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Old 09-02-2014, 03:35 PM   #58
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Ordering from a local retailer will invariably make it easier to return when all the pin dot holes start to appear.
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Old 09-02-2014, 03:40 PM   #59
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Ordering from a local retailer will invariably make it easier to return when all the pin dot holes start to appear.
Ahhh but they are a feature. I have three on my Aura
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Old 09-02-2014, 07:23 PM   #60
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From where I sit, the pre-order button worked at 7:30AM PDT. On the other hand, the page said pre-orders start Sept. 2nd. I suspect someone has been busily fixing up issues since go live hit.

OTOH -- up to three hands now --, I preordered the Aura H2O from Chapters/Indigo last week and 4 of the 5 retailers I checked showed a live pre-order link on their webpages that led me to a page that let me order with a warning that shipments would start around Oct. 1st.
As a consumer, this is the heart of the problem precisely - Kobo can't get right their own product pre-order page/system, yet the retailers who sell Kobo products can. This is truly mind-boggling! How Kobo manage to stay in business sometimes defies logic, IMHO. It's a damn good thing for them that their hardware is outstanding because their software & customer service experiences leave a whole lot to be desired.
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