Aura Problem with scratches? - Page 4

U2Bono269 · 09-07-2014, 07:25 PM

Quote:

Originally Posted by TechniSol

It's obvious you're upset, but I'd caution you to read your own posts, mentally substitute another poster's handle and a device that you've had no problems with and realize that you may be coming off a bit differently than intended when you write posts detailing the various methods & travel times by which you might have journied to Canada to more quickly resolve the issue and then make comparisons between returns dealing with a manufacturer vs. the shipping of a new device... You're letting your anger color how others will regard the situation and how they'll perceive you and the situation you've taken so much time and effort to document.

Sorry, I did mean for that post to be a joke and in no way serious. I know that sometimes my style of humor does not translate well over the interwebs, but I thought it was obvious. I was wrong.

U2Bono269 · 09-07-2014, 07:26 PM

Quote:

Originally Posted by jackastor

@ U2Bono269:

Have you received your replacement Kobo?

I have ordered From Amazon and have had to cancel an order that was not shipped. They got their money right away it was a direct debit Card purchase so the money was deposited in their account. It took 2 weeks to get the money back from them. So much for their fast times.

regards

Jack

No...the order hasn't even been created yet. They've been in the process of approving my return since last Sunday.

U2Bono269 · 09-07-2014, 07:28 PM

Quote:

Originally Posted by jackastor

I purchased nice screen protector for my Reader, because I know that when you use things that are accessed by hand, rings( especially a ladies ring, by slipping around) will scratch screens with out realizing it. A pet for instance a dog ( living experience here), can and has scratched my lap top screen. So it can happen with out us realizing it. The best way to prevent scratches is to protect the device from the get go. Look at the space behind a door handle on the car and you will see what I mean.

That's not to say you deliberately scratched your unit, why would anyone sane do that any way. It is just to say that there are lots of ways that it can happen with you noticing or realizing it happened when it happens.

regards

Jack

I know that, and I expect that I'll get some incidental scratches with use on any of my devices. But really, those scratches are the least of the concerns my Kobo has at this point.

U2Bono269 · 09-10-2014, 10:28 AM

I think I need some help here...

Does anyone have experience with returning items directly to Kobo? I received a surprise replacement Aura yesterday (to go with my surprise U2 album!!!!), but I have no order number with it, no directions, no return instructions, no paperwork of any kind...It was just a box in a non-padded mailer with an address on it. I emailed them asking what I should do, but there has been no response other than them telling me they'll get back to me when they can, because they're experiencing higher-than-normal volume.

Suggestions? I would like to list the new one somewhere, but I'm not comfortable doing it until the old one is back in their hands...

booklover6 · 09-10-2014, 10:41 AM

Wait til you have confirmation that they received your return.

U2Bono269 · 09-10-2014, 11:49 AM

But that's the problem...I got a replacement Aura, with no paperwork and no instructions on how to return my defective one. I don't know where to send it or how to identify that it's the Aura I'm returning and why. I assumed those instructions would be either emailed or included in the package...

TechniSol · 09-10-2014, 05:47 PM

You might try the live chat.

Dr. Drib · 09-10-2014, 10:03 PM

Quote:

Originally Posted by U2Bono269

I think I need some help here...

Does anyone have experience with returning items directly to Kobo? I received a surprise replacement Aura yesterday (to go with my surprise U2 album!!!!), but I have no order number with it, no directions, no return instructions, no paperwork of any kind...It was just a box in a non-padded mailer with an address on it. I emailed them asking what I should do, but there has been no response other than them telling me they'll get back to me when they can, because they're experiencing higher-than-normal volume.

Suggestions? I would like to list the new one somewhere, but I'm not comfortable doing it until the old one is back in their hands...

You better check your credit card!

U2Bono269 · 09-11-2014, 11:44 AM

Live chat has never worked for me. I requested a call on the website...it never came.

I also checked my card and there's no charge, so it's definitely the replacement.

I want to just slap an address on there, but with no other identifying information who knows where it will end up.

Dr. Drib · 09-11-2014, 04:34 PM

Quote:

Originally Posted by U2Bono269

Live chat has never worked for me. I requested a call on the website...it never came.

I also checked my card and there's no charge, so it's definitely the replacement.

I want to just slap an address on there, but with no other identifying information who knows where it will end up.

I have it on good authority that it would end up in Peru!

Go figure!

U2Bono269 · 09-11-2014, 09:26 PM

I don't know, Guatemala seems much more likely, don't you think?

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09-10-2014, 10:28 AM	#49
U2Bono269 Connoisseur Posts: 65 Karma: 13110 Join Date: Nov 2011 Device: Kindle Paperwhite 2, iPad Air 2	I think I need some help here... Does anyone have experience with returning items directly to Kobo? I received a surprise replacement Aura yesterday (to go with my surprise U2 album!!!!), but I have no order number with it, no directions, no return instructions, no paperwork of any kind...It was just a box in a non-padded mailer with an address on it. I emailed them asking what I should do, but there has been no response other than them telling me they'll get back to me when they can, because they're experiencing higher-than-normal volume. Suggestions? I would like to list the new one somewhere, but I'm not comfortable doing it until the old one is back in their hands...

09-10-2014, 10:41 AM	#50
booklover6 Grand Sorcerer Posts: 6,545 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	Wait til you have confirmation that they received your return.

09-10-2014, 11:49 AM	#51
U2Bono269 Connoisseur Posts: 65 Karma: 13110 Join Date: Nov 2011 Device: Kindle Paperwhite 2, iPad Air 2	But that's the problem...I got a replacement Aura, with no paperwork and no instructions on how to return my defective one. I don't know where to send it or how to identify that it's the Aura I'm returning and why. I assumed those instructions would be either emailed or included in the package...

09-10-2014, 05:47 PM	#52
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	You might try the live chat.

09-11-2014, 11:44 AM	#54
U2Bono269 Connoisseur Posts: 65 Karma: 13110 Join Date: Nov 2011 Device: Kindle Paperwhite 2, iPad Air 2	Live chat has never worked for me. I requested a call on the website...it never came. I also checked my card and there's no charge, so it's definitely the replacement. I want to just slap an address on there, but with no other identifying information who knows where it will end up.

09-11-2014, 09:26 PM	#56
U2Bono269 Connoisseur Posts: 65 Karma: 13110 Join Date: Nov 2011 Device: Kindle Paperwhite 2, iPad Air 2	I don't know, Guatemala seems much more likely, don't you think?

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