Kobo Screws Up Quick Buy - Page 4

HarleyB · 10-17-2012, 05:33 PM

Quote:

Originally Posted by camiller

Hadn't thought of that!, Now I have to change my birthday every month

I also entered my correct birthday sort of hoping that I might score a special coupon when that day rolled around but I hadn't thought of this!!

murg · 10-17-2012, 06:35 PM

Every day is your birthday!

ClareK · 10-17-2012, 07:14 PM

I have just received an email from Kobo apologising for the confusion and agreeing to refund my payment for Peter Cosgrove's book, so I am happy with the outcome - and I have changed my account settings. Thank you very much to the members of this forum who alerted us to the problem!

hwlester · 10-17-2012, 08:58 PM

Quote:

Originally Posted by murg

Every day is your birthday!

You have only one birthday a year, but 364 unbirthdays.

scottken · 10-18-2012, 12:35 AM

Thanks for the heads up on this. I just went into my account options and changed it to not use Quick Buy.

ShellShock · 10-18-2012, 03:34 AM

I use Kobo UK a lot, but I have never had any coupons. I get emails from Kobo highlighting books I might like, but no coupons. Where are you guys getting your coupons from?

melmac · 10-18-2012, 03:45 AM

Quote:

Originally Posted by ShellShock

I use Kobo UK a lot, but I have never had any coupons. I get emails from Kobo highlighting books I might like, but no coupons. Where are you guys getting your coupons from?

Often they just send them to me usually they arrive just before a weekend or a holiday and occasionally just because I haven't brought anything in a while.
Make sure you carefully check those highlight emails I've sometimes seen the coupons in them they are easily missed. The other main source is the coupon thread in the Deals forum
https://www.mobileread.com/forums/sho...d.php?t=115233
remember they can only be applied to non agency books

winspiration · 10-18-2012, 05:52 AM

Thanks for the heads up from me too - I'd also been opted in when I checked my account details.

Droid · 10-26-2012, 11:51 PM

I refuse to buy any more books from Kobo until they fix the Quick Buy thing. This was so sneaky.

Luckily, there are more and more places to buy ebooks (without DRM!) now, so I don't need Kobo.

EDIT: My favorite site for buying books is Baen: http://www.baenebooks.com/
Check it out if you love sci-fi and fantasy!

YoYo · 11-14-2012, 06:11 AM

Unfortunately, I did not know about this issue and went on the website to buy a book with a coupon. I saw the quick buy option and unticked it but before I could blink the book had been charged to my credit card.

I am very angry about this

and have sent an email to kobo demanding a refund. If they don't give it to me I am going to call mastercard and tell them the payment was not authorized.

I am curious to know if this happened to anyone else, my book was not one of the free ones.

hwlester · 11-15-2012, 11:50 AM

If you have the mobile app loaded, be aware that they added a Quick Buy there as well that defaults to enabled regardless of the setting on the site. This setting is per device, so I disabled it on my Android phone and both my Android tablets in case I buy from the app.

ottdmk · 11-15-2012, 04:11 PM

YoYo: I've found Kobo Customer Service fairly reasonable when it comes to stuff like this. You may only be able to get a store credit, but I doubt they'll stick you with the book at full cost.

camiller · 11-19-2012, 10:47 AM

Quote:

Originally Posted by hwlester

If you have the mobile app loaded, be aware that they added a Quick Buy there as well that defaults to enabled regardless of the setting on the site. This setting is per device, so I disabled it on my Android phone and both my Android tablets in case I buy from the app.

Hmm.. I just checked mine and it was not defaulted to enabled. Not sure why yours did.

hwlester · 11-19-2012, 07:36 PM

Quote:

Originally Posted by camiller

Hmm.. I just checked mine and it was not defaulted to enabled. Not sure why yours did.

Hopefully it's not for most people, but better safe than sorry. I usually buy on the website, not the app, anyway.

YoYo · 11-23-2012, 04:53 AM

I am happy to report that they promptly refunded my money so I am a happy customer and will buy from them again. Yes, I have made sure to remove my credit card from their system and deactivate the quick buy.

11-14-2012, 06:11 AM	#55
YoYo Member Posts: 20 Karma: 12 Join Date: Nov 2009 Location: Melbourne, Australia Device: Astak ezreader pocket pro	Unfortunately, I did not know about this issue and went on the website to buy a book with a coupon. I saw the quick buy option and unticked it but before I could blink the book had been charged to my credit card. I am very angry about thisand have sent an email to kobo demanding a refund. If they don't give it to me I am going to call mastercard and tell them the payment was not authorized. I am curious to know if this happened to anyone else, my book was not one of the free ones.

11-15-2012, 11:50 AM	#56
hwlester Wizard Posts: 1,343 Karma: 2786741 Join Date: May 2012 Location: Birmingham, AL Device: Sony Reader PRS-T1, Kindle Touch, misc. Android devices, Nook HD+	If you have the mobile app loaded, be aware that they added a Quick Buy there as well that defaults to enabled regardless of the setting on the site. This setting is per device, so I disabled it on my Android phone and both my Android tablets in case I buy from the app. Last edited by hwlester; 11-15-2012 at 11:52 AM.

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10-17-2012, 06:35 PM	#47
murg No Comment Posts: 3,240 Karma: 23878043 Join Date: Jan 2012 Location: Australia Device: Kobo: Not just an eReader, it's an adventure!	Every day is your birthday!

10-17-2012, 07:14 PM	#48
ClareK Connoisseur Posts: 76 Karma: 175816 Join Date: Apr 2012 Device: Laser	I have just received an email from Kobo apologising for the confusion and agreeing to refund my payment for Peter Cosgrove's book, so I am happy with the outcome - and I have changed my account settings. Thank you very much to the members of this forum who alerted us to the problem!

10-18-2012, 12:35 AM	#50
scottken Addict Posts: 313 Karma: 1654305 Join Date: Feb 2012 Location: USA Device: Nook color	Thanks for the heads up on this. I just went into my account options and changed it to not use Quick Buy.

10-18-2012, 03:34 AM	#51
ShellShock Wizard Posts: 1,178 Karma: 2431850 Join Date: Sep 2008 Device: IPad Mini 2 Retina	I use Kobo UK a lot, but I have never had any coupons. I get emails from Kobo highlighting books I might like, but no coupons. Where are you guys getting your coupons from?

10-18-2012, 05:52 AM	#53
winspiration Connoisseur Posts: 59 Karma: 1305 Join Date: Sep 2008 Location: UK Device: Sony Reader PRS-505, Kindle Fire HD	Thanks for the heads up from me too - I'd also been opted in when I checked my account details.

10-26-2012, 11:51 PM	#54
Droid Member Posts: 16 Karma: 8302 Join Date: Nov 2011 Device: Kobo Glo	I refuse to buy any more books from Kobo until they fix the Quick Buy thing. This was so sneaky. Luckily, there are more and more places to buy ebooks (without DRM!) now, so I don't need Kobo. EDIT: My favorite site for buying books is Baen: http://www.baenebooks.com/ Check it out if you love sci-fi and fantasy!

11-15-2012, 04:11 PM	#57
ottdmk Wizard Posts: 1,220 Karma: 3804496 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Libra 2, Lenovo Tab M10 FHD Plus, Lenovo Tab M9	YoYo: I've found Kobo Customer Service fairly reasonable when it comes to stuff like this. You may only be able to get a store credit, but I doubt they'll stick you with the book at full cost.

11-23-2012, 04:53 AM	#60
YoYo Member Posts: 20 Karma: 12 Join Date: Nov 2009 Location: Melbourne, Australia Device: Astak ezreader pocket pro	I am happy to report that they promptly refunded my money so I am a happy customer and will buy from them again. Yes, I have made sure to remove my credit card from their system and deactivate the quick buy.

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