Cybook problems - Page 4

JSWolf · 01-16-2008, 05:16 PM

Is there a phone number for Bookeen to actually try to get a LIVE person on the phone instead of send an email that may or may not ever get responded to?

delphidb96 · 01-16-2008, 05:26 PM

Quote:

Originally Posted by JSWolf

Is there a phone number for Bookeen to actually try to get a LIVE person on the phone instead of send an email that may or may not ever get responded to?

Yes, but I've never been given permission to give it out. Sorry!

Derek

solodoc · 01-17-2008, 10:58 AM

I know Derek can't give the number out maybe a google/pipl search for the two founders will yield results......along with the country code.....

diabloNL · 01-17-2008, 12:29 PM

There is probably a quite easy way to get in touch by phone with Laurent Picard himself. I will not post how, but be creative!

solodoc · 01-17-2008, 04:52 PM

http://www.emediawire.com/releases/2.../emw188889.htm

Got this

ricdiogo · 01-21-2008, 03:34 PM

Now, for the strangest thing ever...

Yesterday, while I was reading, the device made an auto reset. After which I kept on reading as usual.

Today I've turned on my Cybook and my Library was empty. There were only the image files. I thought it was a problem with the SD card detection (I have all my ebooks in the SD card) but the SD icon was in the screen.

I came home and tried to figure out what had happened. Connected the Cybook to my PC and... when browsing the SD Card... all my ebooks where in the music folder.

It wasn't me!! The device did it all by itself. Go figure...

tompe · 01-21-2008, 04:32 PM

Quote:

Originally Posted by ricdiogo

I came home and tried to figure out what had happened. Connected the Cybook to my PC and... when browsing the SD Card... all my ebooks where in the music folder.

It wasn't me!! The device did it all by itself. Go figure...

Strange. I suppose a corrupt file system could behave that way. You should check if it is corrupt or not.

GoodHope · 01-21-2008, 06:33 PM

Quote:

Originally Posted by srml

Dictionary lookup (PONS English-German, big version) causes the Cybook to reboot or freeze when looking up certain words (reproducable).

I followed the advice from HarryT and bought a Chambers Dictionary 10th Ed. from BoB. I had only few problems (freeze approx. once within 30 lookups) during dictionary lookup with this dictionary and it is quite useful for me (very few words I didn't found there, and that was mainly because of punctuation marks which were included in the search) . But there are quite some word definitions which are too difficult for me to understand as non-native speaker, therefore I think about buying an additional Dictionary PONS English-German (preferably big version). I would appreciate if somebody who has already bought this Dict. could tell me how serious (often) these problems (freeze or reboot) occur during dict.-lookup and how successful lookup of non-standard word forms is. (Chambers is working great in this point).

HarryT · 01-22-2008, 02:47 AM

I get quite a few hangs or reboots during dictionary lookup. I emailed Bookeen about it and they say they it should be fixed in the forthcoming firmware upgrade. I don't think it depends what dictionary you're using.

diabloNL · 01-22-2008, 04:18 AM

I use the Concise Oxford English Dictionary and have no problems. I also use it a lot.

HarryT · 01-22-2008, 05:48 AM

Seems to happen mainly with very large books, such as some of the Dickens books I've posted. I suspect it's a memory issue.

tompe · 01-22-2008, 06:01 AM

Quote:

Originally Posted by diabloNL

I use the Concise Oxford English Dictionary and have no problems. I also use it a lot.

I have Concise Oxford English Dictionary. When looking up "fastidious" if says "No result" but the word is in the dictionary and I can look it up with the same dictionary using my Palm T5. The word "fast" gives the alternatives "FAA", "FAS", "fat" and "faze".

So do you have the same problem? I have reported this to Bookeen.

Sparrow · 01-22-2008, 06:01 AM

If I lookup a word in the dictionary, then lookup a word in the definition, then lookup a word in that definition, and so on - my CyBook won't get beyond 3 or 4 such lookups before crashing.

(I was surprised the Chambers dictionary couldn't find any entries for 'regulated'

)

HarryT · 01-22-2008, 06:11 AM

Quote:

Originally Posted by Sparrow

If I lookup a word in the dictionary, then lookup a word in the definition, then lookup a word in that definition, and so on - my CyBook won't get beyond 3 or 4 such lookups before crashing.

... which fits with it being a memory issue.

solodoc · 01-23-2008, 09:55 AM

Have got my replacement Cybook on Monday.....I am pleased and they do seem to have made some perceptible changes......the directional button is easier to handle..

I am reminded instantly how useful it is to have a library at hand.....

Will wait to see how robust this one is, after my original died after 5 days of very mild use....

They did send one across after me emailing them ad nauseum and in French.......so I hope this one lasts....

Having said that.....it still is early days and I'm finally trying to enjoy it (fingers crossed)

View Poll Results: What is the nature of your problem..... or not
Screen has a line across it	4	5.63%
SD card problem	9	12.68%
Cybook freezes	17	23.94%
Other	20	28.17%
No Problem	30	42.25%
Multiple Choice Poll. Voters: 71. You may not vote on this poll

01-21-2008, 03:34 PM	#51
ricdiogo Gutenberger Posts: 142 Karma: 700 Join Date: Jul 2007 Location: Lisbon, Portugal Device: Cybook Gen 3	Ebooks vanished from SD card Now, for the strangest thing ever... Yesterday, while I was reading, the device made an auto reset. After which I kept on reading as usual. Today I've turned on my Cybook and my Library was empty. There were only the image files. I thought it was a problem with the SD card detection (I have all my ebooks in the SD card) but the SD icon was in the screen. I came home and tried to figure out what had happened. Connected the Cybook to my PC and... when browsing the SD Card... all my ebooks where in the music folder. It wasn't me!! The device did it all by itself. Go figure... Last edited by ricdiogo; 01-21-2008 at 03:36 PM.

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01-16-2008, 05:16 PM	#46
JSWolf Resident Curmudgeon Posts: 79,792 Karma: 146391129 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Is there a phone number for Bookeen to actually try to get a LIVE person on the phone instead of send an email that may or may not ever get responded to?

01-17-2008, 10:58 AM	#48
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	I know Derek can't give the number out maybe a google/pipl search for the two founders will yield results......along with the country code.....

01-17-2008, 12:29 PM	#49
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	There is probably a quite easy way to get in touch by phone with Laurent Picard himself. I will not post how, but be creative!

01-17-2008, 04:52 PM	#50
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	http://www.emediawire.com/releases/2.../emw188889.htm Got this

01-22-2008, 02:47 AM	#54
HarryT eBook Enthusiast Posts: 85,547 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I get quite a few hangs or reboots during dictionary lookup. I emailed Bookeen about it and they say they it should be fixed in the forthcoming firmware upgrade. I don't think it depends what dictionary you're using.

01-22-2008, 04:18 AM	#55
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	I use the Concise Oxford English Dictionary and have no problems. I also use it a lot.

01-22-2008, 05:48 AM	#56
HarryT eBook Enthusiast Posts: 85,547 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Seems to happen mainly with very large books, such as some of the Dickens books I've posted. I suspect it's a memory issue.

01-22-2008, 06:01 AM	#58
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	If I lookup a word in the dictionary, then lookup a word in the definition, then lookup a word in that definition, and so on - my CyBook won't get beyond 3 or 4 such lookups before crashing. (I was surprised the Chambers dictionary couldn't find any entries for 'regulated' )

01-23-2008, 09:55 AM	#60
solodoc Connoisseur Posts: 55 Karma: 19 Join Date: Oct 2007 Device: CybookG3...	Have got my replacement Cybook on Monday.....I am pleased and they do seem to have made some perceptible changes......the directional button is easier to handle.. I am reminded instantly how useful it is to have a library at hand..... Will wait to see how robust this one is, after my original died after 5 days of very mild use.... They did send one across after me emailing them ad nauseum and in French.......so I hope this one lasts.... Having said that.....it still is early days and I'm finally trying to enjoy it (fingers crossed)

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