PRS-600 Bought a PRS-650 and was sent a PRS-600. So upset.

[banjobama]

I've never had a bad experience with PayPal myself, and I use it frequently, but I remember one incident where I was selling something on another forum. I sold two things and mailed them at the same time and one person said hers didn't arrive. I'm pretty certain she was lying. Anyway she filed a claim with PayPal and I refunded her money. PayPal really only sent me one email about it when she filed, then however long later (a week?) they sent an email that they were closing the claim and they hoped it had somehow been resolved. There was no order for me to pay her "or else," or anything like that. All they did was tell me what happened and hope I did something about it.

ETA: This was maybe 4 years ago. I'm not sure what their policies are now. I don't know how long after the girl made her order that she filed her claim, but I remember thinking it wasn't probably long enough and that her item might still have been in the mail.

[khalleron]

Originally Posted by Ashjuk

I use PayPal frequently and to date I have only ever had one problem with goods that did not arrive.

They were purchased from an eBay seller with a good reputation. But despite this I did not receive a single reply to all the messages I sent via eBay asking where the goods were.

I lodged a claim with PayPal, who themselves did not receive a reply from the seller, to no avail, they just washed their hands of it by saying there were no funds in the seller's account.

So whilst I still continue to use PayPay I have no confidence whatsoever in their so called 'protection'.

For expensive items I always use a credit card to pay. In the event of non-delivery etc. the card issuer is legally responsible to refund you in full. Technically you are buying the goods from the card issuer and not the seller.

Which is why you should tie your PayPal account to a credit card and not to your bank account as PayPal keeps trying to get me to do. If there's fraud, your credit card can provide an extra level of protection, which your bank account does not.

[Ashjuk]

Originally Posted by khalleron

Which is why you should tie your PayPal account to a credit card and not to your bank account as PayPal keeps trying to get me to do. If there's fraud, your credit card can provide an extra level of protection, which your bank account does not.

Good point, thanks. I will look at changing the way I fund PayPal in the future.

As I said I've only ever had one bad experience with them, but you never know when the next one's going to happen.

[speakingtohe]

Reporting to the USPS is good. It might even be a felony offense.

Complaining about the recipient denying all knowedge of package may be better. At this point someone is lying and unlikely it is the postal service.
Still the postal service contracted to deliver the parcel and the recipient denies delivery so a compaint about non delivery may be more effective.

Craigslist has also some options for dealing with scammers.

My advice is don't get mad get even.

Helen

[ApK]

Craig's List was designed for, and is best for, local deals that you can transact in person, preferably in a public place.