PRS-T1 Sony to look into the PRS-T1 freezing issue

[vietchovui]

I use FBreader and don't have this problem.

[Scott Nielsen]

Originally Posted by twinszz

I found a non-permanent solution to the page flips/freeze. When it occurrs, hit the power button to turn off, then on, then off, then on.

This works really well for me. I hit the on/off button 6-7 times (just to be safe, like) and then, without fail, it comes back to life. Now I might even dare take it with me on my travels - I've kept my K3 for that up until now as I've had some trust issues with the T1.

[Bookworm_Girl]

Originally Posted by Scott Nielsen

This works really well for me. I hit the on/off button 6-7 times (just to be safe, like) and then, without fail, it comes back to life. Now I might even dare take it with me on my travels - I've kept my K3 for that up until now as I've had some trust issues with the T1.

I just took my T1 on a trip for a week. The touchscreen froze a few times while reading periodicals. I just used the technique to put it into sleep mode twice and that fixes it. I didn't need to reset it although I had a paperclip just in case. It was nice to have the wireless capability to download my daily news subscription.

[toby53]

Originally Posted by Bookworm_Girl

I just took my T1 on a trip for a week. The touchscreen froze a few times while reading periodicals. I just used the technique to put it into sleep mode twice and that fixes it. I didn't need to reset it although I had a paperclip just in case. It was nice to have the wireless capability to download my daily news subscription.

Ok I will try this next time I get a freezeout.

Beggers the question why after spending a lot of cash to get the thing why do we have to rely on fixes like this??

Come on Sony if its a software issue get a fix out. If its a hardware issue how soon can I get a refund? You need to sort this out before you lose customers

[Gilmartin]

This issue is preventing me from purchasing one. Right now its a straight race as to who gets my hard earned cash between Sony and Amazon. If Sony get this issue fixed properly before Amazon release the Touch in the UK then I'll buy a Sony. If they dither about and the Kindle Touch is released first then Amazon will get my cash; assuming of course that there are no major issues reported with the KT when it surfaces in the USA

[jojoba]

I just contacted Sony again, because my reader just crashed twice in the course of five minutes, this time reading a book. It has crashed a total of three times since I did the factory restart, and during that period I probably haven't used it more than five or six hours in total. This time it's crashing while reading books, not pdfs. I told them I either wanted a solution or my money back. So I'll see what they say... I'm bummed because in all other respects I'm greatly preferring my Sony to the Kindle

[carpetmojo]

This is ridiculous - are we back to ignore 'em they'll go away ?

[jojoba]

Well, I heard back now (they've been quick at getting back to me so far, I'll give them that), where they say "at the moment we are gathering some information to develop a firmware update to correct this problem" and asking me a bunch of questions about circumstances when it crashes.

[chrisridd]

Originally Posted by jojoba

Well, I heard back now (they've been quick at getting back to me so far, I'll give them that), where they say "at the moment we are gathering some information to develop a firmware update to correct this problem" and asking me a bunch of questions about circumstances when it crashes.

Does "when I use it" work as a response?

[jojoba]

Originally Posted by chrisridd

Does "when I use it" work as a response?

Here's the list of questions I got, just FYI

1) What specific book formats/titles are you having the problem?
2) Did you purchase the book from the Reader store or get it somewhere else?
3) Are you using the button, stylus or their finger(s) to flip pages?
4) Is there a specific location on the screen they are using to flip the pages?
5) Are you accidentally zooming (pinch) and flipping?
6) Have you used any non-Sony software to manage the device?

[jersysman]

Originally Posted by jojoba

Here's the list of questions I got, just FYI

1) What specific book formats/titles are you having the problem?
2) Did you purchase the book from the Reader store or get it somewhere else?
3) Are you using the button, stylus or their finger(s) to flip pages?
4) Is there a specific location on the screen they are using to flip the pages?
5) Are you accidentally zooming (pinch) and flipping?
6) Have you used any non-Sony software to manage the device?

To me, those questions are saying that either the user is inept at changing the page, 3, 4 & 5, or we should only purchase from the read store and use that bad Reader PC software that they have put out for the T1 (2 & 6). Question #1 is really about the only legitimate question they asked.

I REALLY hope that they are looking into it.

[jojoba]

Yes, it's annoying I really hope they fix it because I really prefer my T1 to Kindle and I want to be able to buy books from different suppliers (English is not my first language so there are many local book shops that I want to be able to access).

[pholy]

It's only happened to me after I've been reading for an hour or two, so I suspect it's a memory leak in the touch driver. As I haven't done anything with the Android SDK i downloaded, I don't know if it has the tools to find this easily. I think the SDK is mainly for developing apps, not so much for working on internal things like drivers.

[jojoba]

So, I've now been told that I need to send mine in for service. I've just contacted my local SONY unit to try to set something up. I hope it will work out. I really want to keep my T1. This is annoying.

[jessc]

Originally Posted by Gilmartin

This issue is preventing me from purchasing one. Right now its a straight race as to who gets my hard earned cash between Sony and Amazon. If Sony get this issue fixed properly before Amazon release the Touch in the UK then I'll buy a Sony. If they dither about and the Kindle Touch is released first then Amazon will get my cash; assuming of course that there are no major issues reported with the KT when it surfaces in the USA

I'm in the US, so for me it's not a matter of which arrives first, but I'm also figuring my next ereader will be the T1 or the Kindle Touch. For me it's a question of what the new Kindle users will say about it when it comes out, and what shape the T1 is in at that time.

I LOVE my PB360, but it's starting to get a bit old and quirky, so I'm looking into what comes next. The T1 sounds fantastic, except for that pesky little problem of being a PITA to use.