Touch Magazines and Newspapers on the Kobo Touch - Page 4

theodore8711 · 07-14-2011, 05:54 PM

Its very annoying. I don't want to be the kind of person who says "I want it now!" but I don't see how such a minor issue could have gotten through... or not fixed faster. The fact that many here have not gotten their subscription for a week or more is troubling.

SCION · 07-14-2011, 06:02 PM

Some clarity around whether place of purchase is a factor would be appreciated. Will the same thing be an issue for devices purchased from retailers other than Borders? Or will all U.S. devices be affected? If it's a Borders thing give folks the opportunity to return it before these guys shut down and purchase from another retailer (at a future time) when in stock.

I'm tempted to go the route that Jack took, and return it to Borders while their doors are still open.

theodore8711 · 07-14-2011, 06:11 PM

Perhaps then it might be better to order the digital version via the actual website of the magazine.

SCION · 07-14-2011, 06:18 PM

Quote:

Originally Posted by theodore8711

Perhaps then it might be better to order the digital version via the actual website of the magazine.

If I can't get newspapers and magazines on the device (which is clearly a feature), then why should I keep it? Am I supposed to just shrug off the fact that within Library, "News and Mags" don't apply to me. I didn't get a discount on the device as compensation for features that aren't available to me.

mdclements · 07-14-2011, 06:41 PM

Quote:

Originally Posted by SCION

If I can't get newspapers and magazines on the device (which is clearly a feature), then why should I keep it? Am I supposed to just shrug off the fact that within Library, "News and Mags" don't apply to me. I didn't get a discount on the device as compensation for features that aren't available to me.

PM sent.

mdclements · 07-14-2011, 06:55 PM

Quote:

Originally Posted by theodore8711

Its very annoying. I don't want to be the kind of person who says "I want it now!" but I don't see how such a minor issue could have gotten through... or not fixed faster. The fact that many here have not gotten their subscription for a week or more is troubling.

PM sent.

mdclements · 07-14-2011, 06:57 PM

Quote:

Originally Posted by hagerdoc

I have not yet heard from Kobo customer support, and the magazines and newspapers have not yet appeared on the Kobo Touch. Is anyone in the US able to get magazines/newspapers on the Touch?

I have purchased books from the old Borders store (as well as directly from Kobo, which resulted in an international transaction fee on my credit card), and I remember having a problem when I previewed a book and subsequently purchased it, it would not be available to download. I did preview the magazine subscription that I subsequently purchased and I am wondering if that is part of the problem.

I did ask Kobo support about this when I spoke with them on July 9.

Still waiting... patiently...

PM sent.

kikar · 07-14-2011, 11:00 PM

I was hoping the issue would be fixed in the latest firmware update but still no magazines on my KT. This is a huge bummer.

mdclements · 07-14-2011, 11:00 PM

Quote:

Originally Posted by kikar

I was hoping the issue would be fixed in the latest firmware update but still no magazines on my KT. This is a huge bummer.

PM sent.

mdclements · 07-14-2011, 11:05 PM

Quote:

Originally Posted by kikar

I was hoping the issue would be fixed in the latest firmware update but still no magazines on my KT. This is a huge bummer.

The problem is not on the device software.

kikar · 07-14-2011, 11:18 PM

Now my KT is working at 100%. I have my fonts, magazines,side loaded books treated as equals to their KePub counterparts, and the confidence in a company that really is there for their customers. Kobo has earned my loyalty and the KT is definitely my favorite ereader.

hagerdoc · 07-14-2011, 11:30 PM

I just wanted to publicly thank mdclements for his solution. This has solved my problem, and I am very happy.

The device did update firmware, and I hope that doesn't break what he fixed!

theodore8711 · 07-15-2011, 12:19 AM

Got em! Worked wonderfully!

I would like to send my thanks to the Kobo team! I cannot say that most companies help resolve problems in so personal a way!

mdclements · 07-15-2011, 06:40 AM

Glad we could help out in this situation.

JeremyD · 07-18-2011, 09:41 AM

So did this just start working for everyone or did you have to do something? I subscribed to The Nation last night and still have not been able to sync it to my device.

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07-14-2011, 05:54 PM	#46
theodore8711 Member Posts: 13 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	Its very annoying. I don't want to be the kind of person who says "I want it now!" but I don't see how such a minor issue could have gotten through... or not fixed faster. The fact that many here have not gotten their subscription for a week or more is troubling.

07-14-2011, 06:02 PM	#47
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	Some clarity around whether place of purchase is a factor would be appreciated. Will the same thing be an issue for devices purchased from retailers other than Borders? Or will all U.S. devices be affected? If it's a Borders thing give folks the opportunity to return it before these guys shut down and purchase from another retailer (at a future time) when in stock. I'm tempted to go the route that Jack took, and return it to Borders while their doors are still open.

07-14-2011, 06:11 PM	#48
theodore8711 Member Posts: 13 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	Perhaps then it might be better to order the digital version via the actual website of the magazine.

07-14-2011, 11:00 PM	#53
kikar Zealot Posts: 138 Karma: 258574 Join Date: Sep 2008 Location: Knoxville, TN Device: Too many eReaders, One annoyed wife.	I was hoping the issue would be fixed in the latest firmware update but still no magazines on my KT. This is a huge bummer.

07-14-2011, 11:18 PM	#56
kikar Zealot Posts: 138 Karma: 258574 Join Date: Sep 2008 Location: Knoxville, TN Device: Too many eReaders, One annoyed wife.	Now my KT is working at 100%. I have my fonts, magazines,side loaded books treated as equals to their KePub counterparts, and the confidence in a company that really is there for their customers. Kobo has earned my loyalty and the KT is definitely my favorite ereader.

07-14-2011, 11:30 PM	#57
hagerdoc Member Posts: 16 Karma: 10 Join Date: Dec 2009 Location: WesternMaryland Device: Sony Reader, Kobo Touch, Motorola Xoom, iPad	I just wanted to publicly thank mdclements for his solution. This has solved my problem, and I am very happy. The device did update firmware, and I hope that doesn't break what he fixed!

07-15-2011, 12:19 AM	#58
theodore8711 Member Posts: 13 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	Got em! Worked wonderfully! I would like to send my thanks to the Kobo team! I cannot say that most companies help resolve problems in so personal a way!

07-15-2011, 06:40 AM	#59
mdclements Kobo Developer Posts: 75 Karma: 113085 Join Date: Oct 2010 Device: Kobo	Glad we could help out in this situation.

07-18-2011, 09:41 AM	#60
JeremyD Junior Member Posts: 3 Karma: 10 Join Date: Jul 2011 Device: Kobo Touch	So did this just start working for everyone or did you have to do something? I subscribed to The Nation last night and still have not been able to sync it to my device.

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