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Old 02-28-2022, 01:52 PM   #466
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#2. I tried contacting Kobo but their live chat kind of stinks.
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Old 02-28-2022, 01:56 PM   #467
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#2. I tried contacting Kobo but their live chat kind of stinks.
What about their phone support? Even as a long-time anti-fan of Kobo's ill-yclept "help" desk, I've been impressed overall with the service I've received over the phone
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Old 02-28-2022, 02:58 PM   #468
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What about their phone support? Even as a long-time anti-fan of Kobo's ill-yclept "help" desk, I've been impressed overall with the service I've received over the phone
I'm hard-of-hearing. Everything on the phone sounds like a garbled mess to me.
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Old 02-28-2022, 03:01 PM   #469
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I'm hard-of-hearing. Everything on the phone sounds like a garbled mess to me.

You have my sympathies - both for your hearing loss and for the fact it forces you to use Kobo's live chat function
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Old 02-28-2022, 03:10 PM   #470
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To be more specific, it's not actually hearing loss -- it's more of a neurological problem where my brain can't properly process all the stuff coming in.
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Old 02-28-2022, 06:34 PM   #471
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I'm experiencing some issue(s) and reported it to Kobo.

Specifically, I'm a Kobo beta tester, as are several other regulars here. We've made it very clear in the Kobo beta-tester Slack group with the developers that there are problems with 4.31.
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Old 02-28-2022, 08:58 PM   #472
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I'm experiencing some issue(s) and reported it to Kobo.

Specifically, I'm a Kobo beta tester, as are several other regulars here. We've made it very clear in the Kobo beta-tester Slack group with the developers that there are problems with 4.31.
Thanks. Another fellow Kobo Libra 2 owner here in our local e-readers group in the Philippines updated her Libra 2 after a prompt that there was an update, and her device was stuck/frozen in the loading screen (3 dots) and was like that for over an hour.
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Old 02-28-2022, 09:06 PM   #473
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Thanks. Another fellow Kobo Libra 2 owner here in our local e-readers group in the Philippines updated her Libra 2 after a prompt that there was an update, and her device was stuck/frozen in the loading screen (3 dots) and was like that for over an hour.
Do you know if she had wifi turned on? I seem to recall reports of Kobos getting stuck on boot if wifi was disabled.
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Old 03-01-2022, 12:52 AM   #474
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Do you know if she had wifi turned on? I seem to recall reports of Kobos getting stuck on boot if wifi was disabled.
i believe it was turned on because the update was prompted and got downloaded via wifi.
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Old 03-01-2022, 01:15 AM   #475
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Thanks. Another fellow Kobo Libra 2 owner here in our local e-readers group in the Philippines updated her Libra 2 after a prompt that there was an update, and her device was stuck/frozen in the loading screen (3 dots) and was like that for over an hour.
And then what happened? It finished starting? Powered off due to battery? Something else?
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Old 03-01-2022, 05:50 AM   #476
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I'm experiencing some issue(s) and reported it to Kobo.

Specifically, I'm a Kobo beta tester, as are several other regulars here. We've made it very clear in the Kobo beta-tester Slack group with the developers that there are problems with 4.31.
Please let us know if Kobo acknowledges that 4.31 is buggy.
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Old 03-01-2022, 07:47 AM   #477
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Old 03-01-2022, 10:17 AM   #478
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Please let us know if Kobo acknowledges that 4.31 is buggy.
I think that the real question is "Is the 4.31 firmware buggy enough?"
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Old 03-01-2022, 10:44 AM   #479
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Robert, How does one apply to become a Kobo beta tester?
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Old 03-01-2022, 12:30 PM   #480
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I don't know, JFeole. I was invited by them.
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