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Old 11-22-2013, 01:47 AM   #4651
Billingsgate
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Originally Posted by Nightyume View Post
Depending on the book he might have to get it from his phone/tablet. There are books which won't even work on the desktop.
I don't want to prolong this issue (which I started), since this isn't the right forum. But, yes it's true--the book I bought won't even work on desktop or, surprisingly, many Kobo devices like Kobo Touch. Only on the very newest devices, and on iPhone and Android apps. Clearly it's an even newer generation of KEPUB.

Their customer service gave me a credit and a new discount code for the amount of the discount code I'd used (a legit one from my own contest codes).
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Old 11-22-2013, 05:13 AM   #4652
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Quote:
Originally Posted by Billingsgate View Post
I don't want to prolong this issue (which I started), since this isn't the right forum. But, yes it's true--the book I bought won't even work on desktop or, surprisingly, many Kobo devices like Kobo Touch. Only on the very newest devices, and on iPhone and Android apps. Clearly it's an even newer generation of KEPUB.

Their customer service gave me a credit and a new discount code for the amount of the discount code I'd used (a legit one from my own contest codes).
As a matter of interest what was the title of the book? The only books I've come across so far that weren't ePub was for graphic novels and the like.
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Old 11-22-2013, 05:21 AM   #4653
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I've got two that have no download/Adobe DRM button, but they do appear in the Kobo desktop app on my Mac.

Tempting Fate - Jane Green
The Scarpetta Factor - Patricia Cornwell

However, I don't know how I would have been able to read them if I didn't have a Kobo device and had just decided to purchase from Kobo because I assumed I could read them on a generic reader.
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Old 11-22-2013, 05:42 AM   #4654
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[QUOTE=Crusader;2693824]As a matter of interest what was the title of the book?QUOTE]

My Mistake by Daniel Menaker

Just released this week
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Old 11-22-2013, 06:41 AM   #4655
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Quote:
Originally Posted by Billingsgate View Post

My Mistake by Daniel Menaker

Just released this week
Interesting. That doesn't even show up for my region. Kobo should seriously rethink things if they are going to start offering books only in kePub format. It really doesn't make sense alienating users of the myriad other ereaders that also support ePub, especially since Kobo is the only viable alternative store (for me at least).
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Old 11-22-2013, 06:50 AM   #4656
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Quote:
Originally Posted by Crusader View Post
Kobo should seriously rethink things if they are going to start offering books only in kePub format.
For those happy to fiddle with Python scripts, I beleive that it is now possible to convert kePub to ePub, after stripping DRM.
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Old 11-22-2013, 08:08 AM   #4657
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Quote:
Originally Posted by Billingsgate View Post
The other day I purchased a book which had no download link. After robot-like responses from their help ticket system I finally stayed up late (time differences) to do online chat. Turns out the book I wanted was not only a KEPUB, but one that won't even work on older Kobo devices. The agent suggested I read the book on my Android phone. Ridiculous!
Ever since Kobo decided to sell their own line of tablets, there has been a subset of books that can only be viewed on tablets or phones--not on eink devices. Very often they have interactive features. Sometimes it has to do with the decision by the authors and publishers to create books that are substandard when viewed in gray scale or that don't play nicely with eink in some other way.

As far as I know, when a book is not available for an eink device, the icon for ereaders is NOT listed for that book. It has been said that when the Blackberry icon is missing, the book is not available as a non-kobo epub. I don't know if this is true or not.

Clearly Kobo needs to do something to make all of this a no-brainer. People should not have to try to figure it out. Kobo should make it clear.

Last edited by taming; 11-22-2013 at 08:13 AM.
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Old 11-22-2013, 08:36 AM   #4658
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Quote:
Originally Posted by Crusader View Post
As a matter of interest what was the title of the book?
Quote:
Originally Posted by Billingsgate View Post
My Mistake by Daniel Menaker

Just released this week
Quote:
Originally Posted by taming View Post
As far as I know, when a book is not available for an eink device, the icon for ereaders is NOT listed for that book. It has been said that when the Blackberry icon is missing, the book is not available as a non-kobo epub. I don't know if this is true or not.

Clearly Kobo needs to do something to make all of this a no-brainer. People should not have to try to figure it out. Kobo should make it clear.
In the US store the book in question has the ereader icon but not the Blackberry one Kobo need their head read going down this track it's crazy that we need to guess what a book can be read on, more and more of these books seem to be popping up. In this case it seems to be that it can only be read on an android tablet that's just plan nuts if U ask me

Someone in this thread recently posted that by saving a preview to the library it gives you clearer information which in this case it kind of does. Most books I have saved for preview have written under them "Download options: Adobe DRM EPUB" the book in question however is blank, so I think I'll be using that method to pre check books before purchase
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Old 11-22-2013, 08:54 AM   #4659
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Old 11-22-2013, 09:17 AM   #4660
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Old 11-22-2013, 10:16 AM   #4661
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Old 11-22-2013, 12:24 PM   #4662
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Someone in this thread recently posted that by saving a preview to the library it gives you clearer information which in this case it kind of does. Most books I have saved for preview have written under them "Download options: Adobe DRM EPUB" the book in question however is blank, so I think I'll be using that method to pre check books before purchase
An easier way to check is to access the old site using IE 9 if you still have access to that. I use that method and the formatting normally shows as ePub. One of the other kepub titles mentioned does show in our region and on the old version of the site it doesn't have any file format info.
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Old 11-22-2013, 12:50 PM   #4663
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An easier way to check is to access the old site using IE 9 if you still have access to that. I use that method and the formatting normally shows as ePub. One of the other kepub titles mentioned does show in our region and on the old version of the site it doesn't have any file format info.
If you're like me and usually shop on your iPad, Dolphin is still using the old site too.
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Old 11-22-2013, 02:49 PM   #4664
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Last edited by anthony81; 11-22-2013 at 02:52 PM.
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Old 11-22-2013, 03:05 PM   #4665
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