Booken (Cybook Gen3) do not complying with warranty

[tompe]

Originally Posted by EowynCarter

What can we do but actually trust the manufacturer to be honest ?

Manufacturer? It is the sellers resposibility. And you can never trust a manufacturer or seller when it comes down to telling you what their responsibility is. They usually lie. At least they do in Sweden when they try to sell you an extra insurance.

And isn't a broken screen enough to say the reader was presured / hit ? And most of times, that happens becasue of the user.

I do not know. They have to make this argument than and see if it is accepted. I assume consumer rights organizations have guidelines for these things. My point was that they did not try to make this argument.

[EowynCarter]

Manufacturer? It is the sellers resposibility. And you can never trust a manufacturer or seller when it comes down to telling you what their responsibility is. They usually lie. At least they do in Sweden when they try to sell you an extra insurance.

Yup, they can tel anything they want, that's all the problem. Unless the user can actually prove he is not responsible, well...

[tompe]

Originally Posted by EowynCarter

Yup, they can tel anything they want, that's all the problem. Unless the user can actually prove he is not responsible, well...

But you have totally missed the point. The seller have to show that it is the buyers responsibility if the fault is inside 6 moths from buying the item. And it is not enough just claiming it.