Has anyone NOT had problems with their Kobo? - Page 3

digital_steve · 07-19-2010, 09:19 PM

Not one issue on the 2 kobos i bought

Well... one issues actually... i'm buying too many books.

cristianm · 07-20-2010, 06:16 AM

Actually the ideea behind this thread is very good. I was amazed by the multitude of threads cluttering the forum after the firmware update, so I think reasurance regarding the Kobo reader is welcome.

No, I had no problems at all with the device.

For example, after the firmware update I was able to read for 2 1/2 weeks (approx. 1500 pages) and still have battery left for few more days, which is a bit of a pleasant surprise.

nursedude · 07-20-2010, 07:18 AM

No problems with my kobo at all. A great little device.

karunaji · 07-20-2010, 08:46 AM

I bought a Kobo through a friend in Canada who shipped it to Latvia and I have been very happy with it. Of course, there is always desire for improvements and new features but the basic functionality is perfect.

I did not chose Kindle for two main reasons: 1) Even the new price exceeds 150 euros when shipping is included which means that the VAT and import tax will be applied and means about $80 surcharge. Kobo price including additional shipping was just right below the 150 euros and no import tax/VAT was applied.

2) Kindle does not support the cell phone network in Latvia so this functionality is useless here.

Another reason is that I have learned to buy Amazon books, unswipe and convert them to epub for reading on Kobo. Sorry, Kobobooks, I am unable to buy from your shop without US/Canadian address.

HamsterRage · 07-20-2010, 09:29 AM

It's interesting to note that, at least right now, there are only three threads about Kobo problems or complaints on the front page of the forum. All three look to be issues with the upgrade itself.

So my guess would be that the upgrade has eased a lot of pain for us early adopters.

DKazzed · 07-20-2010, 02:53 PM

I hardly go on this forum... I'm too busy enjoying books on my Kobo.

Lisa Reynolds · 10-25-2010, 02:01 PM

I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on.
I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently.
I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!

taming · 10-25-2010, 02:17 PM

What follow up have you done in the 20 days? I can see why it would be an issue for a device sold in Canada to be replaced in another country. Borders services, sells, and replaces US sold Kobos. Kobo's lack of follow up is very bad indeed, but solving this problem to your satisfaction may be a different situations, entirely.

I have had several small problems with my Kobo--but most of them have been of my own making, for example, having two different ADE accounts associated with my Kobo account. Kobo fixed me up, but I did have to ask Sameer for some help as my issue never really seemed to get elevated to Tier 2 support.

Suzanna · 10-25-2010, 04:41 PM

I'm almost embarrassed to admit this, but we're a 4 Kobo family. I preordered mine when it was first announced and my husband bought his shortly afterward. We have two eight year olds who have been salivating for Kobos of their own, so this past weekend my husband and I upgraded ours to the wifi Kobos and gave our original Kobos to our daughters. Other than the issue with battery life on the original Kobos that was fixed with the firmware upgrade, we haven't had any problems with our Kobos. My sister has a Kobo1 as well, and she hasn't had any issues with it.

timlegge · 10-25-2010, 05:25 PM

I currently have three and have not had any issues.

taming · 10-25-2010, 05:33 PM

We should have a how many Kobos do you have--my extended family has 5, with no real problems.

sabredog · 10-25-2010, 05:54 PM

No problems thus far with my Kobo

JCKobo · 10-25-2010, 06:13 PM

Quote:

Originally Posted by Lisa Reynolds

I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on.
I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently.
I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!

Lisa,
Please PM me your ticket # and I'll get it escalated in our customer service team. I'm very sorry for the delay.

plaid · 10-25-2010, 06:14 PM

After three months the problems on my first white Kobo were sufficient that I exchanged it at the Chapters store for a black one. My black kobo has not had any issues for two months, very happy with it. The only thing that I've done differently with my black kobo is I've never put an SD card in it - the SD card seemed to cause some of the problems I was having with my white kobo, and since I really haven't needed the extra space, I've just gone without using it. Of course part of me is hoping something does go wrong with my kobo requiring it to be replaced by a kobo2

corona · 10-26-2010, 04:11 PM

Quote:

Originally Posted by J. Strnad

My wife and I both love ours.

Because the Kobo is basic and simple, there isn't a whole lot to discuss beyond wish lists for new firmware. It's kind of like, "Yeah, this is a good #2 pencil. It's flat on the sides so it doesn't roll off your desk too easily, and it writes. I wish I didn't have to sharpen it so often. The eraser is just okay...for really big erasing jobs I prefer a Pink Pearl dedicated eraser."

I hadn't seen this before. Well said!

10-25-2010, 02:01 PM	#37
Lisa Reynolds Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: Kobo	Terrible Customer Care Service I purchased a Kobo in August, 2010 in Canada. It worked for only 2 months before it died. I tried the reset function but it still wouldn't turn on. I phoned Customer Care and they did offer to "mail" a replacement to me...but only in Canada. Kobo's are sold throughout the US and I did contact some places to see if they would do a replacement for me....but they don't do replacements apparently. I explained this to Customer Care and they forwarded a request to another department that perhaps would be able to help me. I did receive an auto-respond email stating that they would be in touch with me within 72 hours.....that was 20 days ago! I have sent an email to them emphasizing my frustration and disgust with what they call "Customer Care"....still no reply!!

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07-19-2010, 09:19 PM	#31
digital_steve Muppet Posts: 240 Karma: 442 Join Date: Jul 2010 Location: Tasmania Device: Kobo Aura HD, Sony PRS-650	Not one issue on the 2 kobos i bought Well... one issues actually... i'm buying too many books.

07-20-2010, 06:16 AM	#32
cristianm Member Posts: 12 Karma: 10 Join Date: May 2010 Device: Boox 60, Kindle 3, PRS-650	Actually the ideea behind this thread is very good. I was amazed by the multitude of threads cluttering the forum after the firmware update, so I think reasurance regarding the Kobo reader is welcome. No, I had no problems at all with the device. For example, after the firmware update I was able to read for 2 1/2 weeks (approx. 1500 pages) and still have battery left for few more days, which is a bit of a pleasant surprise.

07-20-2010, 07:18 AM	#33
nursedude Zealot Posts: 131 Karma: 17102 Join Date: May 2010 Location: Ontario, Canada Device: Kobo (Original), KT, iPad 1, iPhone 4S, iPad 3rd gen	No problems with my kobo at all. A great little device.

07-20-2010, 08:46 AM	#34
karunaji Evangelist Posts: 421 Karma: 1033566 Join Date: Mar 2010 Location: Latvia Device: Kindle 3 Wifi, Bookeen Opus	I bought a Kobo through a friend in Canada who shipped it to Latvia and I have been very happy with it. Of course, there is always desire for improvements and new features but the basic functionality is perfect. I did not chose Kindle for two main reasons: 1) Even the new price exceeds 150 euros when shipping is included which means that the VAT and import tax will be applied and means about $80 surcharge. Kobo price including additional shipping was just right below the 150 euros and no import tax/VAT was applied. 2) Kindle does not support the cell phone network in Latvia so this functionality is useless here. Another reason is that I have learned to buy Amazon books, unswipe and convert them to epub for reading on Kobo. Sorry, Kobobooks, I am unable to buy from your shop without US/Canadian address.

07-20-2010, 09:29 AM	#35
HamsterRage Evangelist Posts: 435 Karma: 24326 Join Date: Jun 2010 Device: Kobo	It's interesting to note that, at least right now, there are only three threads about Kobo problems or complaints on the front page of the forum. All three look to be issues with the upgrade itself. So my guess would be that the upgrade has eased a lot of pain for us early adopters.

07-20-2010, 02:53 PM	#36
DKazzed Enthusiast Posts: 28 Karma: 4210 Join Date: May 2010 Location: Mission, BC Device: Kobo Porcelain	I hardly go on this forum... I'm too busy enjoying books on my Kobo.

10-25-2010, 02:17 PM	#38
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	What follow up have you done in the 20 days? I can see why it would be an issue for a device sold in Canada to be replaced in another country. Borders services, sells, and replaces US sold Kobos. Kobo's lack of follow up is very bad indeed, but solving this problem to your satisfaction may be a different situations, entirely. I have had several small problems with my Kobo--but most of them have been of my own making, for example, having two different ADE accounts associated with my Kobo account. Kobo fixed me up, but I did have to ask Sameer for some help as my issue never really seemed to get elevated to Tier 2 support.

10-25-2010, 04:41 PM	#39
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	I'm almost embarrassed to admit this, but we're a 4 Kobo family. I preordered mine when it was first announced and my husband bought his shortly afterward. We have two eight year olds who have been salivating for Kobos of their own, so this past weekend my husband and I upgraded ours to the wifi Kobos and gave our original Kobos to our daughters. Other than the issue with battery life on the original Kobos that was fixed with the firmware upgrade, we haven't had any problems with our Kobos. My sister has a Kobo1 as well, and she hasn't had any issues with it.

10-25-2010, 05:25 PM	#40
timlegge Addict Posts: 305 Karma: 78651 Join Date: May 2010 Location: New Brunswick, Canada Device: Kobo, Kobo Wifi, Kobo Touch	I currently have three and have not had any issues.

10-25-2010, 05:33 PM	#41
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	We should have a how many Kobos do you have--my extended family has 5, with no real problems.

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10-25-2010, 05:54 PM	#42
sabredog Geographically Restricted Posts: 2,629 Karma: 14933353 Join Date: Dec 2008 Location: Perth, Australia Device: Sony PRS-T3, Kindle Voyage, iPad Air2, Nexus7v2	No problems thus far with my Kobo

10-25-2010, 06:14 PM	#44
plaid Zealot Posts: 100 Karma: 5434 Join Date: Sep 2004 Device: Kobo eReader	After three months the problems on my first white Kobo were sufficient that I exchanged it at the Chapters store for a black one. My black kobo has not had any issues for two months, very happy with it. The only thing that I've done differently with my black kobo is I've never put an SD card in it - the SD card seemed to cause some of the problems I was having with my white kobo, and since I really haven't needed the extra space, I've just gone without using it. Of course part of me is hoping something does go wrong with my kobo requiring it to be replaced by a kobo2