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Old 06-18-2010, 02:01 PM   #31
Dave_S
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Location: Bavaria Germany
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Quote:
Originally Posted by Gena01 View Post
I don't know if I am going to buy a new battery since I only got the device a few months ago.
In that case, you should still be in the warranty period.

Quote:
Originally Posted by Gena01 View Post
I also noticed 2 vertical white lines when locking/unlocking the device. A bit concerned that they could be dead pixels.
Dead e-ink cells(pixels) would not be straight lines, but lines in the display could indicate at problem with the display controller. That too should be a warranty issue.
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Old 06-18-2010, 02:41 PM   #32
Robertb
Astak Director, Bus. Devl
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Sounds like a screen problem
Quote:
Originally Posted by Gena01 View Post
I don't know if I am going to buy a new battery since I only got the device a few months ago. I also noticed 2 vertical white lines when locking/unlocking the device. A bit concerned that they could be dead pixels.

Gena01
Dear Gena01:

It sounds more like a screen problem; but I am not a tech.

You can call: 1-866-368-8788 or just send an email to: support@astak.com

We recently added another tech and she is learning very quickly. I think, very soon, things will be improved!!

Anyway, let them help you to solve the problem. Let me know if they are not prompt. Normally they are really good!
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