Sony offers to re-upgrade PRS-500s with battery issues... - Page 3

junkml · 03-26-2010, 08:37 PM

Too funny! I got an email yesterday with a UPS tracking number notifying me that I'd be getting the box from Sony to ship my reader to them for the fix. The problem is, I received the box about a week ago! And, they've had my reader since Tuesday!

TheMooch · 03-27-2010, 03:19 AM

I can tell you this. The new update DEFINITELY fixes the battery issue. After charging this morning once I received my unit back from Sony I was able to spend the rest of the day reading on it with absolutely no drop in battery status. Before the fix it would have drained the battery within the hour. It's like it's brand new again!

WooHoo!

astra · 03-27-2010, 05:34 PM

Quote:

Originally Posted by TheMooch

I can tell you this. The new update DEFINITELY fixes the battery issue. After charging this morning once I received my unit back from Sony I was able to spend the rest of the day reading on it with absolutely no drop in battery status. Before the fix it would have drained the battery within the hour. It's like it's brand new again!

WooHoo!

Wow!
Fantastic news.

Well done Sony

HiWire · 03-31-2010, 09:54 AM

I got my PRS-500 back on Monday and I've used it (and fully charged it) since then. The firmware is 2.0.00.14251 and the battery life is normal again. Also, it seems a little faster at various things, for example, formatting a document or finding a page, probably because it's running at full power.

Frogsmasha · 04-07-2010, 12:14 AM

I haven't used my reader in well over a year because of the battery issue. If I call them and complain about this problem will they take care of me? Or will I have to charge it up and get the required firmware to be eligible?

I use to charge it completely, then the very next day I would barely be able to get 10 pages. I simply gave up and went back to paper books.

I never got around to taking care of it because I figured it would be a replacement of the same problem, but it seems like users are reporting a big increase in battery life.

Thanks for reading

-Dave

AprilHare · 04-09-2010, 06:43 PM

Quote:

Originally Posted by iacchi

AprilHare: if you call Sony, pls. keep us informed through this post. I'm eager to learn the news

I've rung them today (my Reader discharged one too many times..) and I am planning to send it off today.
Same thing as last time, i.e. I pay for transport to US and they pay to send it back to me.
Same address as last time, the same address in Laredo (suite C).

iacchi · 04-09-2010, 08:03 PM

Too bad. I think I'll leave things this way. Even because the first time they didn't pay the way back and I don't want to pay other 80 € for the two shipments. My reader don't even discharge so alarmingly fast (I can read two book with a charge) so I'll keep this firmware version.

Thank you anyway for the info.

AprilHare · 04-09-2010, 10:49 PM

Quote:

Originally Posted by iacchi

Too bad. I think I'll leave things this way. Even because the first time they didn't pay the way back and I don't want to pay other 80 € for the two shipments. My reader don't even discharge so alarmingly fast (I can read two book with a charge) so I'll keep this firmware version.

Thank you anyway for the info.

Depends on the book

I was reading Lord of the Rings, which really does need more charge.

iacchi · 04-10-2010, 04:08 AM

That's right. Let's say I turned 650-700 pages, and that could be enough.

AprilHare · 04-10-2010, 08:25 AM

OK, it was sent today (Saturday April 10, around 10:30 AM AEST), fingers crossed

For my 1000th post, I think that will do..

JSWolf · 04-12-2010, 08:30 AM

Quote:

Originally Posted by AprilHare

OK, it was sent today (Saturday April 10, around 10:30 AM AEST), fingers crossed

For my 1000th post, I think that will do..

The 500 I sent in took one week to be sorted and returned.

AprilHare · 04-16-2010, 07:37 AM

Quote:

Originally Posted by JSWolf

The 500 I sent in took one week to be sorted and returned.

Of course, I am half a world away so: patience is a virtue

AprilHare · 04-24-2010, 09:47 PM

(Name modified to protect the guilty. Spelling error in name simulated to represent how they mangled my name.)
<snip>
Dear HARED, APRIL

Please give us a call back at your earliest convenience in regards to the e-reader you sent us for we need your approval to replace it for a remanufactured and compatible unit mdl: PRS600 or go ahead and email us back.

Thanks in advance for the fast response and have a good day!
SONY
Laredo Customer Satisfaction Center
</snip>

DawnFalcon · 04-24-2010, 10:30 PM

Iiinteresting.

pilotbob · 04-25-2010, 12:39 AM

Quote:

Originally Posted by AprilHare

(Name modified to protect the guilty. Spelling error in name simulated to represent how they mangled my name.)
<snip>
Dear HARED, APRIL

Please give us a call back at your earliest convenience in regards to the e-reader you sent us for we need your approval to replace it for a remanufactured and compatible unit mdl: PRS600 or go ahead and email us back.

Thanks in advance for the fast response and have a good day!
SONY
Laredo Customer Satisfaction Center
</snip>

So, they are going to replace your 500 with a 600 and you are upset they got your name a bit wrong? Hmm.... ok.

BOb

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03-26-2010, 08:37 PM	#31
junkml Addict Posts: 277 Karma: 1004969 Join Date: Mar 2007 Device: Sony Reader	Too funny! I got an email yesterday with a UPS tracking number notifying me that I'd be getting the box from Sony to ship my reader to them for the fix. The problem is, I received the box about a week ago! And, they've had my reader since Tuesday!

03-27-2010, 03:19 AM	#32
TheMooch Member Retired Posts: 102 Karma: 226 Join Date: Jan 2007 Location: San Jose, CA Device: PRS-500 Sony eReader	I can tell you this. The new update DEFINITELY fixes the battery issue. After charging this morning once I received my unit back from Sony I was able to spend the rest of the day reading on it with absolutely no drop in battery status. Before the fix it would have drained the battery within the hour. It's like it's brand new again! WooHoo!

03-31-2010, 09:54 AM	#34
HiWire Junior Member Posts: 8 Karma: 10 Join Date: Nov 2009 Device: Sony Reader (PRS-500)	I got my PRS-500 back on Monday and I've used it (and fully charged it) since then. The firmware is 2.0.00.14251 and the battery life is normal again. Also, it seems a little faster at various things, for example, formatting a document or finding a page, probably because it's running at full power.

04-07-2010, 12:14 AM	#35
Frogsmasha Connoisseur Posts: 88 Karma: 10 Join Date: Aug 2006	I haven't used my reader in well over a year because of the battery issue. If I call them and complain about this problem will they take care of me? Or will I have to charge it up and get the required firmware to be eligible? I use to charge it completely, then the very next day I would barely be able to get 10 pages. I simply gave up and went back to paper books. I never got around to taking care of it because I figured it would be a replacement of the same problem, but it seems like users are reporting a big increase in battery life. Thanks for reading -Dave

04-09-2010, 08:03 PM	#37
iacchi Zealot Posts: 122 Karma: 66 Join Date: Jul 2007 Location: Melbourne Device: PRS-500; Boox C67ML; Boox Max	Too bad. I think I'll leave things this way. Even because the first time they didn't pay the way back and I don't want to pay other 80 € for the two shipments. My reader don't even discharge so alarmingly fast (I can read two book with a charge) so I'll keep this firmware version. Thank you anyway for the info.

04-10-2010, 04:08 AM	#39
iacchi Zealot Posts: 122 Karma: 66 Join Date: Jul 2007 Location: Melbourne Device: PRS-500; Boox C67ML; Boox Max	That's right. Let's say I turned 650-700 pages, and that could be enough.

04-10-2010, 08:25 AM	#40
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	OK, it was sent today (Saturday April 10, around 10:30 AM AEST), fingers crossed For my 1000th post, I think that will do..

04-24-2010, 09:47 PM	#43
AprilHare Wizard Posts: 2,981 Karma: 11862367 Join Date: Apr 2008 Device: Sony Reader PRS-T2	(Name modified to protect the guilty. Spelling error in name simulated to represent how they mangled my name.) <snip> Dear HARED, APRIL Please give us a call back at your earliest convenience in regards to the e-reader you sent us for we need your approval to replace it for a remanufactured and compatible unit mdl: PRS600 or go ahead and email us back. Thanks in advance for the fast response and have a good day! SONY Laredo Customer Satisfaction Center </snip>

04-24-2010, 10:30 PM	#44
DawnFalcon Banned Posts: 2,094 Karma: 2682 Join Date: Aug 2009 Device: N/A	Iiinteresting.

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