Big problem with my Pocket Pro - Page 3

Solicitous · 02-25-2010, 04:06 AM

Quote:

Originally Posted by IndecisiveMe

The customer service Astak provides to us Aussies is definitely turn my decision in favour of them. I'll be ordering a reader within two weeks.

woohoo another one of us Aussies with a PP. Might have to consider an Australian Astak forum lol

Good to know you have made a decision, and please like a lot of people here have done put up a post of your first impressions when it arrives.

Robertb · 02-25-2010, 05:49 PM

Quote:

Originally Posted by Laura81

Just got a notification from USPS that Astak have sent me a new PP out! Woohoo! Can't wait!

Robertb - When did you all receive my old PP and did you figure out what was wrong with it?

Dear Laura:

It arrived yesterday and a new one was sent immediately to you after testing the new one fully.

They KNEW Laura would kill me if they delayed.

Here is our rational. You live In Australia. We could have torn down your unit and repaired it BUT... suppose the repair caused another problem to pop up or the repair just was not permanent? Then you would have been so furious you would have really been flustered. We made the decision in 3 minutes... fix later and send you a new one. This cuts way down on the remote possibility of a second problem.

SO... no we do not know yet what was wrong. It WILL be fixed 100% and tested and retested.

ALL we cared about is turning this around for you fast as lightning and pleasing you!!

That may not make fiscal sense; but YOU have been great on this forum and it is smart to reward that.

Enjoy!!

Robertb · 02-25-2010, 05:51 PM

Quote:

Originally Posted by theducks

Carlos31

If you have a SD card reader, get the latest firmware and extract the v5setup.bin file to the root of the card and try an re-flash your PEz.

Power OFF the PEz
Insert SD card

Hold the top page turn button (arrow points right)
Power on
let up on the page turn button when the "do you want to updat message " appears.
press OK

Wait

you should see progress marks

and wait till done

Note any error messages (exactly) if this fails, for support when you call Monday

Dear Ducky:

YOU, my friend, are amazing. Thank you for helping Carlos!!

Laura81 · 02-25-2010, 10:16 PM

Quote:

Originally Posted by Robertb

Dear Laura:

It arrived yesterday and a new one was sent immediately to you after testing the new one fully.

They KNEW Laura would kill me if they delayed.

Here is our rational. You live In Australia. We could have torn down your unit and repaired it BUT... suppose the repair caused another problem to pop up or the repair just was not permanent? Then you would have been so furious you would have really been flustered. We made the decision in 3 minutes... fix later and send you a new one. This cuts way down on the remote possibility of a second problem.

SO... no we do not know yet what was wrong. It WILL be fixed 100% and tested and retested.

ALL we cared about is turning this around for you fast as lightning and pleasing you!!

That may not make fiscal sense; but YOU have been great on this forum and it is smart to reward that.

Enjoy!!

Thanks Robert, I appreciate the quick turnaround. I am missing my Pocket Pro like mad! Will be great to have one back.

I'd love to know what went wrong with the other unit though just out of curiosity so if you ever know I'd be interested.

Anyway, will let you know when the new unit arrives. I'm sure it'll work great!

Laura81 · 03-02-2010, 05:54 AM

My new unit arrived today! Right now it is charging so I haven't been able to play with it yet but when I plugged it in to charge it turned automatically on just fine. So I shut it back off and just have to wait for it to do its charge thing. (Yes, I know to charge to 8-12 hours

)

Solicitous · 03-02-2010, 06:50 AM

That was actually a pretty good turn around for sending/receiving a device from the US.

Laura81 · 03-02-2010, 08:26 AM

It was. It was really fast the first time Astak sent out the PP as well.

Robertb · 03-02-2010, 02:54 PM

Quote:

Originally Posted by Laura81

It was. It was really fast the first time Astak sent out the PP as well.

Dear Laura:

Here is all my hope that the new unit performs perfectly and you can finally enjoy!

Fast turnaround is nice... but I would rather hear (soon) that all is great!

Laura81 · 03-03-2010, 10:34 AM

Well all seems to be working great so far! Read part of a book today with no problems. So glad to have a PP again!

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03-02-2010, 05:54 AM	#35
Laura81 Addict Posts: 360 Karma: 407796 Join Date: Oct 2009 Location: Victoria, Australia Device: Paperwhite 5	My new unit arrived today! Right now it is charging so I haven't been able to play with it yet but when I plugged it in to charge it turned automatically on just fine. So I shut it back off and just have to wait for it to do its charge thing. (Yes, I know to charge to 8-12 hours )

03-02-2010, 06:50 AM	#36
Solicitous Wizard Posts: 1,434 Karma: 1525776 Join Date: Aug 2009 Location: TAS, Australia Device: Astak Pocket Pro (Black), 2 x Kindle WiFi (Graphite), iPod Touch 4G	That was actually a pretty good turn around for sending/receiving a device from the US.

03-02-2010, 08:26 AM	#37
Laura81 Addict Posts: 360 Karma: 407796 Join Date: Oct 2009 Location: Victoria, Australia Device: Paperwhite 5	It was. It was really fast the first time Astak sent out the PP as well.

03-03-2010, 10:34 AM	#39
Laura81 Addict Posts: 360 Karma: 407796 Join Date: Oct 2009 Location: Victoria, Australia Device: Paperwhite 5	Well all seems to be working great so far! Read part of a book today with no problems. So glad to have a PP again!

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