PRS-300 Protected Page EPUB v. PDF bug - Page 3

doreenjoy · 05-28-2010, 01:04 AM

Quote:

Originally Posted by sirmaru

This problem happens with purchased books as well and happens even if just ePub books are on the device.

The solution is to open a different book than the one with the error.

Then open the problem book to page 1.

That cures the error for me.

Also, if it really locks, just charge it for 15 minutes and the lock is overridden.

Interesting. This has never workded for me. Once I start getting the error, I have to reset.

GraceKrispy · 05-28-2010, 04:14 AM

I'm glad I'm not the only one experiencing this. I went off my reader for a while when my library got epubs and I first started experiencing this issue. As netarc said, one of the best advantages for me to the sony is the ability to read library books. I've always been an avid library-goer, so switching over to buying all my books just didn't make sense to me. Sure I'll buy at times, but I'm more of a borrower. I had this problem even with only getting epub or pdf for a while, so i finally just stopped getting library pdf. any other kind of pdf is fine. it's just the library (drm) versions that seem to mess me up. good thing my library is getting more epub.

chanelbarbie · 06-03-2010, 05:20 PM

I just encountered this problem today. I checked out 4 books - 2 in Epub and 2 in PDF. I get the Protected Page error in the PDF form. It's a bummer because on of those books in a cookbook that I wanted to make something from today.

EasyAs123 · 06-03-2010, 05:40 PM

Arrghh! I have only ePub formatted books..some purchased, some downloaded. The last downloaded item gives me the page protected error. Additionally, it stalls as it tries to sync a book. I deleted that book, and now it stalls on the next book. Is my only option to reset?

I'm going to check other threads for additional answers. I've only had my reader for about a month and love that I can use the Philadelphia Free Library, but now my reader is useless. I can't download anything.

ejm · 07-12-2010, 11:55 PM

Most frustrating, isn't it?

Yes, it's a problem ... especially if your library - like many - offers a mix of EPUB and PDF that have DRM protections.

Yes, it's a SONY-specific firmware bug. (We have a nook in the house now - on which EPUB and PDF files from our library co-exist BEAUTIFULLY side-by-side without any errors.)

Yes, SONY's response instead of fixing the problem is to simply tell us morons that we should refrain from USING two different files formats. Of course, it's our fault. How silly of us to believe their product might work the way any reasonable person might expect.

Can you imagine if Windows or Snow Leopard could not let you use both TXT and DOC files on your computer? "Please delete all of your files and make sure you are only using one file type, please." Thanks, SONY - great solution.

If I could return this reader to SONY, I most certainly would. Meanwhile, for future purchases I will look for every opportunity to buy a non-SONY competitor's offering in any product type in any electronics category ... audio, video, music, computer, you name it.

SONY's lack of a fix for such a blatant defect in functionality is one thing - but their lack of even acknowledging the problem as one of their own making is beyond unacceptable as a way to deal with us moron customers.

vxf · 07-13-2010, 09:08 AM

Quote:

Originally Posted by ejm

Most frustrating, isn't it?

Yes, it's a problem ... especially if your library - like many - offers a mix of EPUB and PDF that have DRM protections.

Yes, it's a SONY-specific firmware bug. (We have a nook in the house now - on which EPUB and PDF files from our library co-exist BEAUTIFULLY side-by-side without any errors.)

Yes, SONY's response instead of fixing the problem is to simply tell us morons that we should refrain from USING two different files formats. Of course, it's our fault. How silly of us to believe their product might work the way any reasonable person might expect.

Can you imagine if Windows or Snow Leopard could not let you use both TXT and DOC files on your computer? "Please delete all of your files and make sure you are only using one file type, please." Thanks, SONY - great solution.

If I could return this reader to SONY, I most certainly would. Meanwhile, for future purchases I will look for every opportunity to buy a non-SONY competitor's offering in any product type in any electronics category ... audio, video, music, computer, you name it.

SONY's lack of a fix for such a blatant defect in functionality is one thing - but their lack of even acknowledging the problem as one of their own making is beyond unacceptable as a way to deal with us moron customers.

You again?
How many times can you post the same thing?

ejm · 07-13-2010, 10:25 PM

Quote:

Originally Posted by vxf

You again?
How many times can you post the same thing?

I initiated a single post on the topic. Then I only responded to posts initiated by others who agree there is an issue.

Having spoken with SONY today, I was told (politely) that those of us dissatisfied with this product design defect are out of luck.

Apparently my posts on this problem annoy you - please accept my apologies.

kennyc · 07-13-2010, 10:33 PM

Well if you talked with Sony and they said no, then it's not going to do much good to keep repeating your complaint, better to spend your time finding a new and better reader.

ejm · 07-13-2010, 10:38 PM

Quote:

Originally Posted by kennyc

Well if you talked with Sony and they said no, then it's not going to do much good to keep repeating your complaint, better to spend your time finding a new and better reader.

That's a fair point. I'm afraid that's what I'm now forced to do.

Worldwalker · 07-14-2010, 12:53 AM

Quote:

Originally Posted by ejm

I initiated a single post on the topic. Then I only responded to posts initiated by others who agree there is an issue.

You searched the forums for every related thread, even those that died a year ago, to attach your tirade against Sony to. We get it: Sony didn't do what you wanted them to, and you hate them. You don't have to spam up the entire forum because of it.

That is not the behavior of a person who wants to discuss a problem. That is the behavior of a person who wants attention, and not in a good way. We do not act like that in MobileRead.

ejm · 07-14-2010, 09:08 AM

Quote:

Originally Posted by Worldwalker

You searched the forums for every related thread, even those that died a year ago, to attach your tirade against Sony to. We get it: Sony didn't do what you wanted them to, and you hate them. You don't have to spam up the entire forum because of it.

That is not the behavior of a person who wants to discuss a problem. That is the behavior of a person who wants attention, and not in a good way. We do not act like that in MobileRead.

I've tried to be factual and always respectful in posting on this forum. Apparently my concerns about Sony's defective product are not welcomed here so I'll refrain from bothering you further.

Worldwalker · 07-14-2010, 02:53 PM

The problem is not whether or not your posts are factual, nor what you think about the Sony Reader. The problem is that you feel it necessary to spam by posting essentially the same thing in five different threads. Are you somehow not comprehending this?

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05-28-2010, 04:14 AM	#32
GraceKrispy It's Dr. Penguin now! Posts: 3,909 Karma: 4705733 Join Date: Jan 2009 Location: (USA) Device: iPad mini, Samsung Note 3, Sony PRS-650 (rarely used now)	I'm glad I'm not the only one experiencing this. I went off my reader for a while when my library got epubs and I first started experiencing this issue. As netarc said, one of the best advantages for me to the sony is the ability to read library books. I've always been an avid library-goer, so switching over to buying all my books just didn't make sense to me. Sure I'll buy at times, but I'm more of a borrower. I had this problem even with only getting epub or pdf for a while, so i finally just stopped getting library pdf. any other kind of pdf is fine. it's just the library (drm) versions that seem to mess me up. good thing my library is getting more epub.

06-03-2010, 05:20 PM	#33
chanelbarbie Junior Member Posts: 1 Karma: 10 Join Date: Jan 2010 Device: Sony PRS-300	I just encountered this problem today. I checked out 4 books - 2 in Epub and 2 in PDF. I get the Protected Page error in the PDF form. It's a bummer because on of those books in a cookbook that I wanted to make something from today.

06-03-2010, 05:40 PM	#34
EasyAs123 Love to Read Posts: 23 Karma: 10 Join Date: Apr 2010 Device: Sony Reader Pocket Edition (gift), Sony PRS-T1, Nook HD+ 32GB	Arrghh! I have only ePub formatted books..some purchased, some downloaded. The last downloaded item gives me the page protected error. Additionally, it stalls as it tries to sync a book. I deleted that book, and now it stalls on the next book. Is my only option to reset? I'm going to check other threads for additional answers. I've only had my reader for about a month and love that I can use the Philadelphia Free Library, but now my reader is useless. I can't download anything.

07-12-2010, 11:55 PM	#35
ejm Enthusiast Posts: 27 Karma: 430 Join Date: Jul 2010 Device: nook & PRS-600	Most frustrating, isn't it? Yes, it's a problem ... especially if your library - like many - offers a mix of EPUB and PDF that have DRM protections. Yes, it's a SONY-specific firmware bug. (We have a nook in the house now - on which EPUB and PDF files from our library co-exist BEAUTIFULLY side-by-side without any errors.) Yes, SONY's response instead of fixing the problem is to simply tell us morons that we should refrain from USING two different files formats. Of course, it's our fault. How silly of us to believe their product might work the way any reasonable person might expect. Can you imagine if Windows or Snow Leopard could not let you use both TXT and DOC files on your computer? "Please delete all of your files and make sure you are only using one file type, please." Thanks, SONY - great solution. If I could return this reader to SONY, I most certainly would. Meanwhile, for future purchases I will look for every opportunity to buy a non-SONY competitor's offering in any product type in any electronics category ... audio, video, music, computer, you name it. SONY's lack of a fix for such a blatant defect in functionality is one thing - but their lack of even acknowledging the problem as one of their own making is beyond unacceptable as a way to deal with us moron customers.

07-13-2010, 10:33 PM	#38
kennyc The Dank Side of the Moon Posts: 35,891 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Well if you talked with Sony and they said no, then it's not going to do much good to keep repeating your complaint, better to spend your time finding a new and better reader.

07-14-2010, 02:53 PM	#42
Worldwalker Curmudgeon Posts: 3,085 Karma: 722357 Join Date: Feb 2010 Device: PRS-505	The problem is not whether or not your posts are factual, nor what you think about the Sony Reader. The problem is that you feel it necessary to spam by posting essentially the same thing in five different threads. Are you somehow not comprehending this?

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