Device not recognised - Page 3

chiachao · 04-24-2010, 10:40 AM

I just got a brand new Pocket Pro this week. When I tried to connect it to my Vista PC, the PC said USB device not recognized. The symptom seems very much like the original poster's.

I tried 3 different cables, 2 different Vista PCs, and multiple ports.
I tried to disable the USB2 Mode through the Device Manager. (by the way, it says Intel ICH8 Family USB2..)
I tried reset button.
I verified keyboard is not locked.
I connected the cable to PC first, then to the PP.

Nothing worked so far. Is there anything else I could try?

DaleDe · 04-24-2010, 11:39 AM

In the device manager were there any unknown devices listed? They may be proceeded with a yellow !. If so delete the device and try again. Once they exist the device will never connect. Hopefully it will connect after that.

04-24-2010, 10:40 AM	#31
chiachao Junior Member Posts: 7 Karma: 10 Join Date: Apr 2010 Device: Astak Pocket Pro	USB problem on Vista too I just got a brand new Pocket Pro this week. When I tried to connect it to my Vista PC, the PC said USB device not recognized. The symptom seems very much like the original poster's. I tried 3 different cables, 2 different Vista PCs, and multiple ports. I tried to disable the USB2 Mode through the Device Manager. (by the way, it says Intel ICH8 Family USB2..) I tried reset button. I verified keyboard is not locked. I connected the cable to PC first, then to the PP. Nothing worked so far. Is there anything else I could try?

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04-24-2010, 11:39 AM	#32
DaleDe Grand Sorcerer Posts: 11,470 Karma: 13095790 Join Date: Aug 2007 Location: Grass Valley, CA Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7	In the device manager were there any unknown devices listed? They may be proceeded with a yellow !. If so delete the device and try again. Once they exist the device will never connect. Hopefully it will connect after that.

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