Sending Back my EzReader Pocket Pro

[rling]

Originally Posted by gargoyle67

@Pilotbob, They do have terrible customer service (for me anyway)

No problems with mine. Preordered it, notified on a Monday they were shipping, and I got it Thursday am here in Australia.

Had to RMA the unit last week due to paint problem. Again, no problems with communcation. Dropped them an email Thursday pm, and got the receipt overnight (local time) for RMA instructions.

[6charlong]

Originally Posted by gargoyle67

@6charlong, No I don't mean a clone of another brand, I mean a Clone of the Hanlin eReader V5 by Jinke who must sell the rights for companies like Astak & Endless Ida's (bebook)to distribute, Other than the color job and name stamp they are ergonomically the same case, Same PCB, Which is why you can use Bebook firmware on a pocket pro.

You are right of course: a Hanlin V5 is the same hardware everywhere, regardless of the name on the box. I have no need to disparage Endless Ideas. The beBook Mini impressed me very much the moment I saw it. But Astak is selling a V5 in the part of the world I live in and gives me secure ePub books, a format I am willing to invest in. I think the ergonomics of an eBook reader must include how it enables the owner to access books thus it encompasses the books it can display and how you are enabled to display them. All those things together make the Pocket Pro a book reader I can get and want to have. It seems to me that all of that amounts to more difference between the different implementations than just “tweaking” the firmware.

[jbrephan]

I am the original poster - and it's as if you guys didn't read the rest of my post - I *previously* tried to get hold of them - calling for three days - then finally emailed the (the supposed fastest way) and got no response for 6 hours - If *you* don't call that crappy customer service, well, then I will...

Originally Posted by pilotbob

Well, that's a bit different than...



...don't you think? Believe me, I am no way standing up for Astak... just saying that the expectations might be a bit high in this one case.

Of course if they say on their web site you get a call or response within 1 hour and it takes 2 days... then yes, that is bad.

BOb

[jbrephan]

I'm in Nashville, TN I emailed first thing in the morning waited till 3:30 pm with no response...

Originally Posted by AJ Starr

The original poster of this thread doesn't say where, geographically he is. He very well could have send the email where it arrived at closing and they didn't get in until the next morning. This is certainly more than the 6 hours.

AJ

[jbrephan]

Originally Posted by SDRebel

I wonder if you faced the same issue I did...what did you try to unlock it?

Sorry, no... I don't even know what "unlocking" this device means...

[kennyc]

Originally Posted by jbrephan

Sorry, no... I don't even know what "unlocking" this device means...

There should be an usb control (in the tray) that lets you "safely" undock the usb device.

[rling]

Originally Posted by jbrephan

I'm in Nashville, TN I emailed first thing in the morning waited till 3:30 pm with no response...

I guess it comes down to one's expectations. Give them some time.

Call centres have operators sitting there waiting for calls to come in. Email can be screened in set time for the workers.

Smaller companies cannot afford to have someone sitting there all day idle waiting for e-mails to reply to. These workers will be multi tasked, and are busy doing other duties. Do be patient. This is probably the hardest thing to do when something's gone wrong with our prized purchase.

[kennyc]

Originally Posted by rling

I guess it comes down to one's expectations. Give them some time.

Call centres have operators sitting there waiting for calls to come in. Email can be screened in set time for the workers.

Smaller companies cannot afford to have someone sitting there all day idle waiting for e-mails to reply to. These workers will be multi tasked, and are busy doing other duties. Do be patient. This is probably the hardest thing to do when something's gone wrong with our prized purchase.

But he said he called for three days before emailing.....