PRS-600 Bad luck with my PRS-600 - Page 3

alico · 09-09-2010, 11:55 PM

Hope I'll get a miracle too!

My PRS-600 is delivered today, and died today. Now, I have the usual home screen with an unusual exclamation mark in the middle of the screen, and "Restarting..." below, and, of course, blinking yellow light (once per second).
I tried: holding reset button (even more than a minute), pushing power button a few times, holding "<" and volume+ (more than two minutes). Nothing happened.
Connected to the computer via USB. Nothing happens, either on the computer or on the reader.
Only, I did not have a wall-charger (would small plug of iphone work?) but the reader is of full charge now.
Should I find a psp double cable? Is it not a usb cable in the end? I didn't get it, really.
I'd appreciate if anyone can help me.
Thanks

JSWolf · 09-14-2010, 09:43 PM

Quote:

Originally Posted by alico

Hope I'll get a miracle too!

My PRS-600 is delivered today, and died today. Now, I have the usual home screen with an unusual exclamation mark in the middle of the screen, and "Restarting..." below, and, of course, blinking yellow light (once per second).
I tried: holding reset button (even more than a minute), pushing power button a few times, holding "<" and volume+ (more than two minutes). Nothing happened.
Connected to the computer via USB. Nothing happens, either on the computer or on the reader.
Only, I did not have a wall-charger (would small plug of iphone work?) but the reader is of full charge now.
Should I find a psp double cable? Is it not a usb cable in the end? I didn't get it, really.
I'd appreciate if anyone can help me.
Thanks

Actually, what you should do is return the 600 and get a 650. The 650 is so much better then the 600. The touch is excellent and the difference in the screens are night and day. The Pearl minus the touch layer just makes all the difference.

snapper · 04-28-2011, 08:13 AM

Well mine is jammed on the enter page no section nothing will work and also its just over a year old.

I have had it jam in various user situations and have spent many hours trying all the buttons in every kind of sequence I have always got it back before but not this time.

The way i feel at the moment the simple answer seems to be bin it, buy a Kindle and ban all future Sony products.

By the way what is a psp double cable and where can you get one that is the one thing I have not tried yet.

Has anyone any thoughts on how many books to keep on it, does it get worse if you have lots of data loaded?

Also I use a 8gb SD card to carry about 200 books. Does it help to remove the SD card when you have a jam?

Any thoughts anyone?

Jeff

Sonylistens · 04-28-2011, 10:58 AM

Hello Snapper,
My name is Evelyn from Sony electronics the SonyListens team. I'm sorry to hear about the problems you are having with your reader. Please contact us at Sonylistens@am.sony.com and include a brief description of your reader, the problem, and your contact info. We look forward to hearing from you.
Best Regards,

Evelyn Perez
SonyListens Team

CarolC · 04-29-2011, 01:06 PM

My Sony 600 also went dead suddenly and when I hooked it up to my computer, the computer wouldn't recognize it (and the cord is fine with another device). Since early February, the PRS 600 screen is locked with the USB symbol saying it's connected even though it isn't. I contacted Sony support Feb. 14, 28, 3/2, 3/7, 3/9, 3/15, 3/18, 3/?, and again today. Each time they say they are going to do something for me, and they never have. All I get is someone offshore sweetly promising to help but not doing anything. Does anyone know how to get in touch with Sony customer relations? I'd like to express my disappointment since I have been such a Sony supporter over the years. Apparently, no one cares. BTW, I have since purchased Nook Color and am happy with it. Oh, I did try the reset button several times. Thanks.

Sonylistens · 05-02-2011, 10:53 AM

Hello CarolC,
My name is Evelyn from Sony electronics the Sony Listens team. I do apologize for the problems you are having with your reader.Please e-mail us at Sonylistens@am.sony.com to see how we can assist you with this issue. Include a brief description of your device, the problem and your contact information. Thank you.
Best Regards,
Evelyn Perez
Sony Listens Tream

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09-09-2010, 11:55 PM	#31
alico Junior Member Posts: 1 Karma: 10 Join Date: Sep 2010 Device: Sony PRS-600	Hope I'll get a miracle too! My PRS-600 is delivered today, and died today. Now, I have the usual home screen with an unusual exclamation mark in the middle of the screen, and "Restarting..." below, and, of course, blinking yellow light (once per second). I tried: holding reset button (even more than a minute), pushing power button a few times, holding "<" and volume+ (more than two minutes). Nothing happened. Connected to the computer via USB. Nothing happens, either on the computer or on the reader. Only, I did not have a wall-charger (would small plug of iphone work?) but the reader is of full charge now. Should I find a psp double cable? Is it not a usb cable in the end? I didn't get it, really. I'd appreciate if anyone can help me. Thanks

04-28-2011, 08:13 AM	#33
snapper Snapper Posts: 7 Karma: 10 Join Date: Jun 2010 Location: Derby uk Device: Sony prs600	Well mine is jammed on the enter page no section nothing will work and also its just over a year old. I have had it jam in various user situations and have spent many hours trying all the buttons in every kind of sequence I have always got it back before but not this time. The way i feel at the moment the simple answer seems to be bin it, buy a Kindle and ban all future Sony products. By the way what is a psp double cable and where can you get one that is the one thing I have not tried yet. Has anyone any thoughts on how many books to keep on it, does it get worse if you have lots of data loaded? Also I use a 8gb SD card to carry about 200 books. Does it help to remove the SD card when you have a jam? Any thoughts anyone? Jeff

04-28-2011, 10:58 AM	#34
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Hello Snapper, My name is Evelyn from Sony electronics the SonyListens team. I'm sorry to hear about the problems you are having with your reader. Please contact us at Sonylistens@am.sony.com and include a brief description of your reader, the problem, and your contact info. We look forward to hearing from you. Best Regards, Evelyn Perez SonyListens Team

04-29-2011, 01:06 PM	#35
CarolC Member Posts: 19 Karma: 10 Join Date: Oct 2009 Device: Sony PRS-600	My Sony 600 also went dead suddenly and when I hooked it up to my computer, the computer wouldn't recognize it (and the cord is fine with another device). Since early February, the PRS 600 screen is locked with the USB symbol saying it's connected even though it isn't. I contacted Sony support Feb. 14, 28, 3/2, 3/7, 3/9, 3/15, 3/18, 3/?, and again today. Each time they say they are going to do something for me, and they never have. All I get is someone offshore sweetly promising to help but not doing anything. Does anyone know how to get in touch with Sony customer relations? I'd like to express my disappointment since I have been such a Sony supporter over the years. Apparently, no one cares. BTW, I have since purchased Nook Color and am happy with it. Oh, I did try the reset button several times. Thanks.

05-02-2011, 10:53 AM	#36
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Hello CarolC, My name is Evelyn from Sony electronics the Sony Listens team. I do apologize for the problems you are having with your reader.Please e-mail us at Sonylistens@am.sony.com to see how we can assist you with this issue. Include a brief description of your device, the problem and your contact information. Thank you. Best Regards, Evelyn Perez Sony Listens Tream

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