Review: Waterstone's UK Customer Service - Page 3

vivaldirules · 11-15-2009, 08:44 AM

The battle was over. Victory had been seized, or so she was told. Our heroine was spent and could not, with certainty, distinguish it from failure. At the victory feast there was no lobster bisque. No bouillabaise with warm, crusty bread. No chocolate torte with fresh raspberries for dessert. Not even a dang donut with sprinkles. Just a bucket of porridge - cold groaty dick, actually. Is this what success tastes like? Thanks, but I'll pass. Fie on Waterstone's.

pthwaite · 11-15-2009, 11:59 AM

Glad you got it back and working,
Happy reading again

HarryT · 11-16-2009, 03:37 AM

Good to hear that the story has a happy ending

.

Sparrow · 11-16-2009, 04:13 AM

I think Patricia deserves a bit more than just having her device repaired and returned after all that hassle.
I don't really understand why Sony needed a proof of purchase - did they think it might not have been purchased? They presumably know they flogged it to Waterstones at some point (the serial number would tell them that).

I'd feel disgruntled if it was me, and Waterstones were blithely assuming this was the end of the matter.

columbus · 11-16-2009, 05:34 AM

Quote:

Originally Posted by Sparrow

I'd feel disgruntled if it was me, and Waterstones were blithely assuming this was the end of the matter.

I think we all would, they could at the very least give you a stack of points to cover the hassle.

Not exactly good customer service but expect nothing better from Waterstones.

kenmark · 11-16-2009, 08:40 AM

Quote:

Originally Posted by Sparrow

I think Patricia deserves a bit more than just having her device repaired and returned after all that hassle. Waterstones were blithely assuming this was the end of the matter.

At a minimum, Waterstones should extend the warranty for Patricia's PRS-505 for the length of time she was without it.

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11-15-2009, 08:44 AM	#31
vivaldirules When's Doughnut Day? Posts: 10,059 Karma: 13675475 Join Date: Jul 2007 Location: Houston, TX, US Device: Sony PRS-505, iPad	The battle was over. Victory had been seized, or so she was told. Our heroine was spent and could not, with certainty, distinguish it from failure. At the victory feast there was no lobster bisque. No bouillabaise with warm, crusty bread. No chocolate torte with fresh raspberries for dessert. Not even a dang donut with sprinkles. Just a bucket of porridge - cold groaty dick, actually. Is this what success tastes like? Thanks, but I'll pass. Fie on Waterstone's.

11-15-2009, 11:59 AM	#32
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	Glad you got it back and working, Happy reading again

11-16-2009, 03:37 AM	#33
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Good to hear that the story has a happy ending .

11-16-2009, 04:13 AM	#34
Sparrow Wizard Posts: 4,395 Karma: 1358132 Join Date: Nov 2007 Location: UK Device: Palm TX, CyBook Gen3	I think Patricia deserves a bit more than just having her device repaired and returned after all that hassle. I don't really understand why Sony needed a proof of purchase - did they think it might not have been purchased? They presumably know they flogged it to Waterstones at some point (the serial number would tell them that). I'd feel disgruntled if it was me, and Waterstones were blithely assuming this was the end of the matter.

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