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#31 | |
Addict
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Karma: 1074916
Join Date: Jan 2021
Device: Likebook Ares
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Quote:
I also agree with bluepeter statement "None of this really gets us anywhere". Sent from my 2407FPN8EG using Tapatalk Last edited by jospalau; 12-11-2024 at 01:01 PM. |
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#32 | |
Running with scissors
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Karma: 14328510
Join Date: Nov 2019
Device: none
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Quote:
Yes. Also, if there was a download limit I would expect we'd get an error message, not just a spinner that never goes away. I sometimes get an error message about free books I've bought that are in a format my Oasis can't handle and I just delete them from my list. |
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#33 | |
Still reading
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Karma: 105211945
Join Date: Jun 2017
Location: Ireland
Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper
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Quote:
Obviously something is broken, but not universally broken and if they know, CS don't or have been told to bluff (CS likely works from scripts). |
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#34 | |
o saeclum infacetum
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Karma: 234636059
Join Date: Oct 2010
Location: New England
Device: Mini, H2O, Glo HD, Aura One, PW4, PW5
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Quote:
If it were true and someone was laggard about downloading books, well, they'll never get caught up now! It would be years in my case and I'm an absolute piker in regard to Kindle books compared to many. In fact, I haven't "future-proofed" my Kindle library; I'm content to read on a Kindle device for now and will take my chances as regards the future. |
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#35 |
Grand Sorcerer
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Karma: 91577715
Join Date: Nov 2011
Location: Charlottesville, VA
Device: Kindles
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I suspect that the support person was confusing this with the number of concurrent borrows allowed under Kindle Unlimited.
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#36 |
Grand Sorcerer
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Karma: 240000001
Join Date: Jan 2014
Location: Estonia
Device: Kobo Sage & Libra 2
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I think that 20 downloads per month is pure hogwash. They must have confused D&T with KU (which is 20 loans per month).
Edit: ninja'd! |
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#37 |
Bibliophagist
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Karma: 169098492
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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That's 20 concurrent loans not 20 loans per month. One person I know ran into issues when they went through over 200 KU loans per month back in the 'good old days" when you could download and transfer KU loans. After a few months of this, Amazon's algorithms got suspicious.
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#38 | |
Grand Sorcerer
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Karma: 70880793
Join Date: Feb 2009
Device: Kobo Clara 2E
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Quote:
![]() And they can't notify you, they want you to check "from time to time". ![]() |
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#39 | |
Addict
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Karma: 1028440
Join Date: May 2024
Location: Salisbury, UK
Device: Clara BW, Mini, Libra H2O, Kindle (11G), Paperwhite (10G), Boox Poke 5
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Quote:
I guess that we just need a lot of folk to notice that there's a problem, and to moan at Amazon about it. |
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#40 |
Junior Member
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Karma: 10
Join Date: Dec 2024
Device: Kindle Paperwhite
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I want to add my experience here, in case it's helpful to anyone:
I have three Kindles registered: one Kindle Paperwhite from 2015, one Paperwhite (11th gen) from 2023, and one Fire from 2021. I've always used the "download & transfer via USB" option to liberate my ebooks via Calibre. Last week was the last time I used it successfully (December 4), and then I tried it again yesterday to download the new 12 ebooks that I'd bought. I got the graying circle thing. After trying Kindle for PC and hooking up my Kindle to my laptop, I gave up and used Amazon chat to talk with two representatives. I pointed out that my Kindles weren't 2024 models and that I wanted to use the "deliver" option as well as the download option, just in case I was in an area with bad wifi. They had me update my 2023 Kindle to the latest software and then they said they'd do an internal ticket and that my issue would be resolved within 24 to 48 hours. They said it was a tech glitch issue known to them. Today, it's all resolved, and the deliver AND download options are both back for me. I've successfully downloaded the last 12 ebooks, and I even bought 10+ new ebooks today, just to test them out. All were successfully downloaded, and I have certainly gone past the 20 ebook download limit. Hope that helps! |
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#41 |
Addict
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Karma: 1028440
Join Date: May 2024
Location: Salisbury, UK
Device: Clara BW, Mini, Libra H2O, Kindle (11G), Paperwhite (10G), Boox Poke 5
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I'm pleased to say that the option to download and transfer by USB is now functioning as normal for me. I've just managed to download the two books that I was trying to get yesterday. (And I've liberated them and got them onto my Kobo, but let's not tell Amazon that bit.)
It does look as if there was a server problem affecting some customers, and Amazon have now fixed it. Last edited by bluepeter; 12-11-2024 at 11:51 PM. |
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#42 | |
Addict
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Karma: 1074916
Join Date: Jan 2021
Device: Likebook Ares
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Quote:
Sent from my 2407FPN8EG using Tapatalk |
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#43 | |
Grand Sorcerer
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Karma: 70880793
Join Date: Feb 2009
Device: Kobo Clara 2E
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#44 | |
Addict
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Karma: 1028440
Join Date: May 2024
Location: Salisbury, UK
Device: Clara BW, Mini, Libra H2O, Kindle (11G), Paperwhite (10G), Boox Poke 5
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Quote:
![]() Sure, the device firmware might make a difference to downloading books to it by wi-fi. But why should the firmware on a user's device make any difference to their ability to download from Amazon's server to a PC/Mac/whatever? No, I don't buy it. In any case, yesterday I couldn't download books to my PC, whilst I can today. Downloading to it by wi-fi worked yesterday. I haven't updated the firmware on my Paperwhite in the interim. I'm still on version 5.16.9, which isn't the latest for my e-reader - that's 5.17.1.0.3, according to Amazon's website. |
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#45 | |
Still reading
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 14,119
Karma: 105211945
Join Date: Jun 2017
Location: Ireland
Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper
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Quote:
My PW3 is 5.16.2.1 My K3 is 3.4.3 My DXG is 2.5.8 (though it only gets old mobi downloads) I thought this was most likely a server issue only affecting some people, and it seems it was. My D&T on newly bought books wasn't affected. Amazon uses very many servers even in one marketplace. I had noticed that the "Wish List" thing I have with only ebooks in it had gone very slow a few days ago. Getting people to update is standard CS for almost every big company. Even though it might "break" something (older graphics card and new Driver, MS often breaks things). Also with Kindle you can't roll back, unlike Kobo or a Graphics card. |
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