Bought a PRS 700 from Borders...miserable...now what?

[lilac_jive]

Originally Posted by dhbailey

One would think that would be a priority, but in today's world the actual contact with the consumer is the last thing anybody in the corporate world thinks about, which is why the world's economy is in such horrible shape. Everybody only cares about how well their stock does in the stock market, and every corporate decision seems geared towards that.

Today it seems that corporations only begrudgingly consider their customers and then only as to how it will affect their stock prospectus. How can Target and Walmart have such a terrific return policy and Border's have such a horrible return policy? Border's will take back books as long as they look new, even though the customers may have read them but they won't take back electronics. There's no logic, but I have noticed that my local Borders is much more empty when I happen to go in (which isn't often) than it ever has been before and I think it may be headed to extinction, at least the local store.

Gone are the days when the customer came first and satisfying the customers were how businesses stayed in business.

oh well -- at least we all know now not to be anything electronic from Borders!

Actually, Borders has one of the highest customer satisfaction ratings in retail.

It's really tricky when it comes to returning books for them. But now you at least do have to have a receipt to exchange (important because a lot of people were returning books from other stores for credit).

I think the problem is they really don't have a lot of experience in electronics, unlike Target or Walmart, and to top it off they are having an extremely hard time competing with B&N and Amazon (B&N keeps outbidding them for new locations so they can't get good locations), so they really have to penny pinch right now or they will close.

[jesse]

It took a bit, but Borders came through. The GM at the store I bought my reader got an authorization for a return from corporate.

So yes, Borders is once again in my good graces.

[lilac_jive]

Originally Posted by jesse

It took a bit, but Borders came through. The GM at the store I bought my reader got an authorization for a return from corporate.

So yes, Borders is once again in my good graces.

Glad to hear you got it resolved

[ddavtian]

I was at Borders (San Francisco bay area) on Sunday, checked their readers display. 700 was attached to base, next to a dead 505 (hadn't been charged for long time). You couldn't turn the light on because the bottom part was attached to the base, no way to lift or move it. Not a good display.

I remembered this thread and asked them about their return policy for the reader. "As long as you do not authorize the reader with Sony software, we will exchange or take it back within 14 days". It didn't make much sense, if I authorize it, then I can de-authorize too. What does it have to do with returns/exchanges? Or how can they check it?

Then the lady starting promoting the 700. The best part: she kept saying it had an accelerometer and would automatically turn from portrait to landscape. When I mentioned that I had the reader for more than 2 months, without an accelerometer, she said I didn't know how to use it

Jesse, I'm glad you were able to return it.

[Server]

>>When I mentioned that I had the reader for more than 2 months, without an
>>accelerometer, she said I didn't know how to use it


actually she may have confused the accelerometer for pedometer
thinking the page count was a calorie or step counter for when you read
while walking