Kobo Aura will not connect to WIFI - Page 3

loltun · 08-13-2016, 04:03 PM

"A captive portal is a Web page that the user of a public-access network is obliged to view and interact with before access is granted. Captive portals are typically used by business centers, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hot spots for Internet users."

freekobo · 08-13-2016, 04:07 PM

Quote:

Originally Posted by loltun

It's a new setup so there is nothing to backup and restore.
I have done the factory reset twice already and upgraded firmware to latest with Kobo Desktop on the PC.

Ah, well basically I was just wondering if your Wi-Fi works without updating to the latest firmware. Selecting I don't have Wi-Fi And restoring your "backup" (Basically, just a copy of the .kobo folder after its been setup) would allow you to use your kobo without having to be on the latest firmware. I'm just curious if Wi-Fi would works for you on the original firmware, not the most up to date one.

Cinisajoy · 08-13-2016, 04:09 PM

I am wondering if it is a bad wifi radio.
Will it even search for wifi?

loltun · 08-13-2016, 10:32 PM

It searches and finds the wifi connection but it fails to connect.
I tried it before upgrading the firmware and after.

davidfor · 08-14-2016, 02:16 AM

Quote:

Originally Posted by loltun

It searches and finds the wifi connection but it fails to connect.
I tried it before upgrading the firmware and after.

From your posts, that's what I thought was happening. One thing that hasn't been suggested is to turn logging on on the device. Add the following lines into the "Kobo Reader.conf" file:

Code:

[DeveloperSettings]
EnableDebugServices=true

Then restart the device and try to connect. After that, connect to the computer and post the log. The log is in the .kobo directory and will have a name starting with "syslog-" followed by a timestamp. If we are lucky, we'll be able to tell what is going on. And remove the above statements from the config file. They have a tendency to prevent the device from sleeping and hence the device uses a lot more battery.

Other than that, until you can test on another WiFi network, I can't think of anything. But, I'm tending to think the device is faulty. If this is new, I'd return it. If you got it from someone else, I'd ask if they were having problems with it.

loltun · 08-14-2016, 06:16 PM

Just quickly posting what I did today.
I took the Aura to town and connected successfully to a wifi hotspot.
When I returned home I added an additional access point to my network. The Aura would not connect to it although other devices connected just fine to it.
Then I suspected that maybe my OPENDNS configuration was blocking something that the Aura is trying to connect to so I turned OPENDNS off and went back to my ISP's DNS but it still would not connect.
Then I went into my router and manually configured an IP address for the Aura's MAC address but it still does not connect.
I checked to see what logs might show in the router but found nothing helpful.
Now I will try your suggestion of turning on logs on the Aura. Hopefully it will show something.

loltun · 08-14-2016, 07:11 PM

Here is the log.

freekobo · 08-14-2016, 08:06 PM

What model of router are you using? What firmware version?
Do you have a guest network enabled?
Have you tried to reset your router to defaults?

I'm no expert but it looks like DHCP is failing for some reason and then connection is lost, the file dhcpcd-eth0-Wi-Fi.lease is never written.
From my log;

Quote:

Aug 14 21:14:07 dhcpcd[867]: eth0: soliciting a DHCP lease
Aug 14 21:14:07 dhcpcd[867]: eth0: sending DISCOVER (xid 0x2ac1ca56), next in 3.6 seconds
Aug 14 21:14:07 dhcpcd[867]: eth0: offered 192.168.2.27 from 192.168.2.1
Aug 14 21:14:07 dhcpcd[867]: eth0: sending REQUEST (xid 0x2ac1ca56), next in 4.3 seconds
Aug 14 21:14:07 dhcpcd[867]: eth0: acknowledged 192.168.2.27 from 192.168.2.1
Aug 14 21:14:07 dhcpcd[867]: eth0: leased 192.168.2.27 for 86400 seconds
Aug 14 21:14:07 dhcpcd[867]: eth0: renew in 43200 seconds, rebind in 75600 seconds
Aug 14 21:14:07 dhcpcd[867]: eth0: writing lease `/var/db/dhcpcd-eth0-Wi-Fi.lease'
Aug 14 21:14:07 dhcpcd[867]: eth0: adding IP address 192.168.2.27/24
Aug 14 21:14:07 dhcpcd[867]: eth0: adding route to 192.168.2.0/24
Aug 14 21:14:07 dhcpcd[867]: eth0: adding default route via 192.168.2.1
Aug 14 21:14:07 dhcpcd[867]: eth0: executing `/libexec/dhcpcd-run-hooks' BOUND
Aug 14 21:14:07 dhcpcd-dbus: event on interface eth0 (BOUND)
Aug 14 21:14:07 dhcpcd-dbus: status changed to connected

From yours;

Quote:

Aug 14 18:49:52 dhcpcd[877]: eth0: soliciting a DHCP lease
Aug 14 18:49:52 dhcpcd[877]: eth0: sending DISCOVER (xid 0xe8e3cbce), next in 3.5 seconds
Aug 14 18:49:52 nickel: void WirelessManager::scanResults(const QString&) QVector("WirelessNetwork { ssid=Bot, type=WPA2 }") QVector()
Aug 14 18:49:52 nickel: void WirelessManager::networkEvent(const QVariantMap&) "CARRIER" QMap(("Flags", QVariant(uint, 69699) ) ( "Interface" , QVariant(QString, "eth0") ) ( "InterfaceOrder" , QVariant(QString, "eth0") ) ( "Metric" , QVariant(ushort, 302) ) ( "Reason" , QVariant(QString, "CARRIER") ) ( "Type" , QVariant(QString, "ipv4") ) ( "Up" , QVariant(bool, false) ) ( "Wireless" , QVariant(bool, true) ) )
Aug 14 18:49:55 dhcpcd[877]: eth0: sending DISCOVER (xid 0xe8e3cbce), next in 7.7 seconds
Aug 14 18:49:56 wpa_supplicant[866]: CTRL-EVENT-DISCONNECTED - Disconnect event - remove keys
Aug 14 18:49:56 dhcpcd[877]: eth0: carrier lost
Aug 14 18:49:56 dhcpcd[877]: eth0: executing `/libexec/dhcpcd-run-hooks' NOCARRIER
Aug 14 18:49:56 dhcpcd[877]: eth0: executing `/libexec/dhcpcd-run-hooks' EXPIRE
Aug 14 18:49:56 dhcpcd-dbus: event on interface eth0 (NOCARRIER)
Aug 14 18:49:56 dhcpcd-dbus: event on interface eth0 (EXPIRE)

PeterT · 08-14-2016, 08:15 PM

From an earlier post

Quote:

Originally Posted by loltun

Linksys EA8500
Firmware Version1.1.4.173728
DHCP pool is not full
Router has been rebooted

Quote:

Originally Posted by freekobo

What model of router are you using? What firmware version?
Do you have a guest network enabled?
Have you tried to reset your router to defaults?

I'm no expert but it looks like DHCP is failing for some reason and then connection is lost, the file dhcpcd-eth0-Wi-Fi.lease is never written.

freekobo · 08-14-2016, 08:22 PM

Quote:

Originally Posted by PeterT

From an earlier post

Thanks.

By rebooted does that mean reset to defaults?

PeterT · 08-14-2016, 09:13 PM

No idea.

loltun · 08-14-2016, 09:25 PM

Edited

loltun · 08-14-2016, 09:42 PM

Sorry, I had to edit my last post because it was the wrong file.
I went back to the router and removed the IP address I had manually assigned to the Aura just to see what difference it might make in the log.
Here is the latest log

PeterT · 08-14-2016, 10:43 PM

Are there two wifi networks on your router? bot and CROW'S NEST? If so were both there when your other device was initially setup?

loltun · 08-14-2016, 11:31 PM

Thank you all for your suggestions.
I finally got it working.
I almost figured it out on the first page of this topic but I did not test every wireless mode.
So with my Linksys EA8500 the only wireless modes that work for my Aura are the 2.4GHz "802.11b Only" and "802.11g Only".
The modes that do not work with my Aura are "Mixed", "802.11b/g" and "802.11n Only" and the 5ghz band is not seen at all.
I wish I had tested every mode to begin with but unfortunately I only tried ones that did not work.
What really threw me off is that my Aura HD has no problem with the 2.4GHz "Mixed" mode that I have been using.

08-14-2016, 07:11 PM	#37
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Here is the log. Last edited by loltun; 08-14-2016 at 11:33 PM.

08-14-2016, 09:25 PM	#42
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Edited Last edited by loltun; 08-14-2016 at 09:34 PM.

08-14-2016, 09:42 PM	#43
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Sorry, I had to edit my last post because it was the wrong file. I went back to the router and removed the IP address I had manually assigned to the Aura just to see what difference it might make in the log. Here is the latest log Last edited by loltun; 08-14-2016 at 11:33 PM.

08-14-2016, 11:31 PM	#45
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Thank you all for your suggestions. I finally got it working. I almost figured it out on the first page of this topic but I did not test every wireless mode. So with my Linksys EA8500 the only wireless modes that work for my Aura are the 2.4GHz "802.11b Only" and "802.11g Only". The modes that do not work with my Aura are "Mixed", "802.11b/g" and "802.11n Only" and the 5ghz band is not seen at all. I wish I had tested every mode to begin with but unfortunately I only tried ones that did not work. What really threw me off is that my Aura HD has no problem with the 2.4GHz "Mixed" mode that I have been using. Last edited by loltun; 08-14-2016 at 11:36 PM.

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08-13-2016, 04:03 PM	#31
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	"A captive portal is a Web page that the user of a public-access network is obliged to view and interact with before access is granted. Captive portals are typically used by business centers, airports, hotel lobbies, coffee shops, and other venues that offer free Wi-Fi hot spots for Internet users."

08-13-2016, 04:09 PM	#33
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	I am wondering if it is a bad wifi radio. Will it even search for wifi?

08-13-2016, 10:32 PM	#34
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	It searches and finds the wifi connection but it fails to connect. I tried it before upgrading the firmware and after.

08-14-2016, 06:16 PM	#36
loltun Jedi Book Worm Posts: 68 Karma: 10 Join Date: Apr 2010 Location: GA USA Device: Kindle DX, RCA REB-1100, Augen The Book	Just quickly posting what I did today. I took the Aura to town and connected successfully to a wifi hotspot. When I returned home I added an additional access point to my network. The Aura would not connect to it although other devices connected just fine to it. Then I suspected that maybe my OPENDNS configuration was blocking something that the Aura is trying to connect to so I turned OPENDNS off and went back to my ISP's DNS but it still would not connect. Then I went into my router and manually configured an IP address for the Aura's MAC address but it still does not connect. I checked to see what logs might show in the router but found nothing helpful. Now I will try your suggestion of turning on logs on the Aura. Hopefully it will show something.

08-14-2016, 09:13 PM	#41
PeterT Grand Sorcerer Posts: 13,541 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	No idea.

08-14-2016, 10:43 PM	#44
PeterT Grand Sorcerer Posts: 13,541 Karma: 78910202 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Are there two wifi networks on your router? bot and CROW'S NEST? If so were both there when your other device was initially setup?

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