Sigil 8.2 - Windows 7 64bit crash

[eschwartz]

Originally Posted by DiapDealer

Interesting. Adding an extraneous ">" in Code View doesn't raise an error when switching to Book View. But adding an extraneous "<" immediately results in the Not Well Formed error.

I guess it makes sense -- the "<" causes it to expect tag contents, which aren't there, but a ">" only has meaning in the context of a previous "<".

[ebookreadr]

Originally Posted by KevinH

Please wait and retest under 0.8.3 as it fixes a large cause of random segfaults. As it stands now, we could simply be testing for ghosts, and without a replicable error, I can't track it down anyway.

Thanks,

KevinH

installed 0.8.4 - now it doesn't start at all. Two windows errors:

First: Application Error - Event ID: 1000
Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: Qt5Widgets.dll, version: 5.4.0.0, time stamp: 0x5481ef2b
Exception code: 0xc00000fd
Fault offset: 0x00000000003362f7
Faulting process id: 0xf80
Faulting application start time: 0x01d0480d99e73267
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Program Files\Sigil\Qt5Widgets.dll
Report Id: d9b4d866-b400-11e4-a5ec-e0cb4e3fc0b7

Then: Application Error - Event ID: 1000
Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc00000fd
Fault offset: 0x00000000000251c7
Faulting process id: 0xc94
Faulting application start time: 0x01d0480e0db26d9c
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 4c117fb1-b401-11e4-a5ec-e0cb4e3fc0b7

Haven't decided if I will try to fix, go back to older version, or watch tv

I'll let you know what happens.

*Update*
For the moment I reinstalled 0.8.1. I will try again in a day or two.

[KevinH]

Exactly what version of Windows are you using? If ServicePacks exist for it have you updated your OS to have all of the SPs installed?

My virtual machine is a Windows 7 Home Preimum with Service Pack 1 installed and it seems to function just fine with the official Sigil builds.

It seems strange that you are having so many problems with crashing on your system when most others don't seem to be seeing the same things. Have you run a full memory test just in case you have flakey memory? Are their other system diagnostics you can run?

[theducks]

ebookreadr

Something odd is going on with your W7 install
I have the exact same MSVCR QT5 modules as your error

W7pro X64

Look at your PATH and see if that got damaged (Sigil is not on the PATH)

[BetterRed]

Originally Posted by theducks

ebookreadr

Something odd is going on with your W7 install
I have the exact same MSVCR QT5 modules as your error

W7pro X64

Look at your PATH and see if that got damaged (Sigil is not on the PATH)

@ebookreadr - I would try uninstalling Sigil, deleting its preferences folder(normally at %LOCALAPPDATA%sigil-ebook) and removing all registry entries referring to Sigil. And then do a reinstall and reset preferences.

btw : Sigil is not in PATH on my system. I normally start Sigil via Windows shell Open With, or Calibre Open With. If I want to run it 'empty' I type 'Windows key, sigil, enter'

BR

[theducks]

My point (attempt ) was the PATH had gotten trashed/thrashed (looped same stuff). Sigil does not normally belong there (Calibre does)

[ebookreadr]

Originally Posted by BetterRed

@ebookreadr - I would try uninstalling Sigil, deleting its preferences folder(normally at %LOCALAPPDATA%sigil-ebook) and removing all registry entries referring to Sigil. And then do a reinstall and reset preferences.BR

I uninstalled Sigil. Deleted all Sigil folders. Deleted all registry sigil references. Downloaded v0.8.4 again. Reinstalled - no longer getting error windows or window waiting cursor - nothing.

Only one Event Viewer error now:
Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: Qt5Widgets.dll, version: 5.4.0.0, time stamp: 0x5481ef2b
Exception code: 0xc00000fd
Fault offset: 0x00000000000cad3d
Faulting process id: 0xb58
Faulting application start time: 0x01d04b2ae3e96e2d
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Program Files\Sigil\Qt5Widgets.dll
Report Id: 22f181f5-b71e-11e4-ba74-e0cb4e3fc0b7

Originally Posted by KevinH

Exactly what version of Windows are you using? If ServicePacks exist for it have you updated your OS to have all of the SPs installed?

Windows 7 Ultimate, SP1. All updates current.
24GB RAM, i7 920@2.67GHz

Note: v0.8.1 was working OK - but I was not been working on multiple books one after the other (which was causing the original problem).
Also, no errors for any other program.

[theducks]

I checked my event log: I do show a couple of those QT5 crashes in recent times
W7pro x64 8G RAM core2 duo

Today was a bad Sigil day
2 crashes while editing with no module named

Leading up to the crash:
Search and replace with the search getting slower after each replace next

there was nothing unusual with the document that I had not done many times before
300K, ~8 HTML files I was pre splitting (placing a sigil split marker via REGEX)

[ebookreadr]

I did a quick uninstall and reinstall of v0.8.1 - running fine (so far).
crashed on editing multiple books.

[ebookreadr]

OK - v0.8.1 crashed when editing multiple books

Uninstalled Sigil 0.8.1 using IOBit Uninstaller.
Checked Registry - only found references to error logs that I had deleted - remove the references.
Uninstalled MS Visual C++ v12.0.30501 (x86, x64)
Uninstalled MS Visual C++ v12.0.21005 (x64) installed by Sigil
Restarted
Installed MS visual C++ v12.0.30501 (x86, x64) from MS support
Installed Sigil v0.8.4, which in turn seemed to install MS Visual C++ v12.0.21005 x64 - however it is not listed in 'Programs and Features'

Tried to run Sigil - screen flashed, no busy cursor, no error, no Sigil.
Two errors:

Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: Qt5Widgets.dll, version: 5.4.0.0, time stamp: 0x5481ef2b
Exception code: 0xc00000fd
Fault offset: 0x00000000003362f7
Faulting process id: 0x11e0
Faulting application start time: 0x01d052cc75271f52
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Program Files\Sigil\Qt5Widgets.dll
Report Id: b86a4537-bebf-11e4-9e00-e0cb4e3fc0b7

then:

Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc00000fd
Fault offset: 0x00000000000251c7
Faulting process id: 0x11d8
Faulting application start time: 0x01d052cc8f96877d
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: cdcd222d-bebf-11e4-9e00-e0cb4e3fc0b7


Ran sfc /scannow - found no problems
repaired MS Visual C++ v12.0.30501 (x86, x64), then v12.0.2105
restarted.
Tried to run Sigil

Only 1 error:

Faulting application name: Sigil.exe, version: 0.8.4.0, time stamp: 0x54d01d61
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc00000fd
Fault offset: 0x00000000000251c7
Faulting process id: 0x1390
Faulting application start time: 0x01d052d2c87671fb
Faulting application path: C:\Program Files\Sigil\Sigil.exe
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 0aef42e9-bec6-11e4-9687-e0cb4e3fc0b7

MSVCR120.dll - found in 3 locations:
C:\Program Files\Rainmeter\Runtime (file size: 940 KB)
C:\Windows\System32 (file size: 940 KB)
C:\Windows\SysWOW64 (file size: 948 KB)
File/Product version is the same in all 3: 12.0.21005.1

Repaired both Visual C++ (x86, x64), retried w/o restart - same error.


Only other Event Viewer errors:
Adobe Acrobate SidebySide error - this is a normal error regarding FormDesigner.exe - has been around for many years.

*Downloaded 0.8.4 Portable from Portableapps.com
This functions normally. I did not work on multiple books at this time.

[KevinH]

Hi,

There were a number of long standing bugs in Sigil versions 0.8.0, 0.8.1, and 0.8.2 that were finally tracked down and fixed in 0.8.3 and 0.8.4. I do NOT recommend running any earlier version of Sigil than 0.8.4 as it stands right now. All earlier versions have known bugs that can easily cause random crashes.

I have had two reports of issues with 0.8.4 and neither is Sigil's fault.

1. bad or incomplete openssl libraries installed by some apps that results in crashes and failures to start. Solution, find and remove these incomplete openssl dlls as they should never have been installed by any program. Sigil does not actually use openssl but Qt5.4 will try to load and use it if it finds it.

There is a thread here about all of this here: (please read it to the end to see if it applies in your case)
https://www.mobileread.com/forums/sho...d.php?t=250921


2. a weird crash caused by the Vista Desktop Theme issue that seems to only impact some Vista users. The solution is to disable the theme to allow Qt5.4 to work and therefore Sigil.

There is a thread with more information here (again please read this thread to see if it applies to you).
https://www.mobileread.com/forums/sho...=255321&page=2

So I strongly recommend sticking with Sigil v0.8.4 and report only if and when it crashes in some repeatable manner to rule out instabilities of your own system.

Thanks,

KevinH

[DiapDealer]

Originally Posted by KevinH

1. bad or incomplete openssl libraries installed by some apps that results in crashes and failures to start. Solution, find and remove these incomplete openssl dlls as they should never have been installed by any program. Sigil does not actually use openssl but Qt5.4 will try to load and use it if it finds it.

There is a thread here about all of this here: (please read it to the end to see if it applies in your case)
https://www.mobileread.com/forums/sho...d.php?t=250921

Sometimes, these openssl libraries aren't even bad or incomplete, but rather just an older version of the libraries that can't be utilized by Qt5 because of compiler runtime incompatibilities. These included libraries/runtimes only really become a problem (on Windows) when the directory containing those libraries gets added to the system path.

That's where some Windows developers need to be waaaay more careful when distributing these libraries if their program's directory needs to be added to the path.

Case in point:

• calibre adds it's program directory to the system path
• calibre includes many libraries (including openssl and a c++ runtime and freetype and expat and others)

but ... Kovid has also wisely and conscientiously tucked those libraries away in subdirectories that are NOT included on the system path. The only files in the directory that calibre adds to the path are exes (most of them calibre-specific) that no other program is going to go searching the system path for anyway.

My apologies for the lengthy sidetrack.

[rkomar]

I know next to nothing about Windows dynamic libraries. In Linux, incompatible versions are ignored by the loader. Why isn't the same true in WIndows? Is Qt using it's own dynamic library loader?

[DiapDealer]

Originally Posted by rkomar

In Linux, incompatible versions are ignored by the loader. Why isn't the same true in WIndows?

Why is a duck?

[rkomar]

Originally Posted by DiapDealer

Why is a duck?

If you believe that ducks were designed, then you probably believe that the designer had a reason. If you don't believe that ducks were designed, then... hmm, I guess that works, too.