A dialog with Borders - Page 3

Taylor514ce · 06-08-2008, 10:54 AM

...and today, the Borders/Sony saga will continue. I kept a careful log of my starting/ending pages during my reading sessions since my last full, overnight charge, and I'm only getting about 500 page turns before the battery is depleted.

I will be going, receipt and complete packaging in hand, to Borders today to attempt an exchange. I don't want to deal with Sony for a "refurbished" product. I bought it at Borders, Borders is an official Sony Retailer, Borders has new Readers in stock, this should be a simple matter.

We'll see.

pilotbob · 06-08-2008, 11:41 AM

Quote:

Originally Posted by Taylor514ce

.I will be going, receipt and complete packaging in hand, to Borders today to attempt an exchange. I don't want to deal with Sony for a "refurbished" product. I bought it at Borders, Borders is an official Sony Retailer, Borders has new Readers in stock, this should be a simple matter.

Good luck. How long have you had it? You are only getting 500 pages without any memory cards?

Perhaps you can just return the thing and get a Kindle.

BOb

Cthulhu · 06-08-2008, 11:49 AM

@ dhbailey:

My mistake, Spec2 is the one who claimed that the contact for the president, et al is "right there on their website." Sorry to single you out like that.
Guess that I am simply not as determined as you lot. Considering that my internet connexion is only viable for five minutes at a time on good days might go a long way to explaining that.

Taylor: Good luck with your return. Why an android with a mind the size of a planet needs an external device to read I surely do not know, but that's your business.

Taylor514ce · 06-08-2008, 11:51 AM

Peer pressure.

zelda_pinwheel · 06-08-2008, 11:52 AM

the ancient one returns at last !!!

"peer pressure", pfff...

pilotbob · 06-08-2008, 12:35 PM

Quote:

Originally Posted by Taylor514ce

Peer pressure.

Maybe you should quit while your ahead....

BOb

Taylor514ce · 06-08-2008, 07:22 PM

I walked in to my local Borders, where everybody knows my name. Miss Funky Cute was there... I have such a crush. Today she was being "British", with an 'orrible attempt at Cockney. I don't know why, but I was "guv" this evening. Customer service desk, with the young man with way too long and way too pretty hair. Clueless, as usual, so I wandered around until I found the sweet, smart manager. I explained the situation to her. At first she was giving me the "I'm about to give you bad news as soon as you finish" expression, but when I said "exchange", she brightened, and with no fuss whatsoever, exchanged my Reader.

Hopefully this one will have a battery that works as advertised.

RickyMaveety · 06-08-2008, 08:06 PM

Yaaaaaay!!!

zelda_pinwheel · 06-08-2008, 08:15 PM

it's his overwhelming charm, you know. he can get away with anything. resistance is useless.

Taylor514ce · 06-08-2008, 08:51 PM

Prepare to be whelmed.

pilotbob · 06-08-2008, 10:57 PM

Quote:

Originally Posted by Taylor514ce

Hopefully this one will have a battery that works as advertised.

Nice Job govna... now that you have a new in box unit, you can take it back and return it. <G>

Then you can get a proper Kindle.

BOb

dhbailey · 06-09-2008, 05:50 AM

Border's doesn't take returns on the Sony Reader for any reason. It's in plain sight on the Reader display in my Border's, and when I bought mine I asked (not that I really thought that I would want to return it) and was told in no uncertain terms that they can't take any returns on the Reader.

zelda_pinwheel · 06-09-2008, 05:53 AM

Quote:

Originally Posted by pilotbob

Nice Job govna... now that you have a new in box unit, you can take it back and return it. <G>

Then you can get a proper Kindle.

BOb

i doubt it's still in the box. he's had it for hours now.

dhbailey · 06-09-2008, 05:53 AM

Elsi, Thank you for posting those pictures of the Kindle. Those bottom three inches (or is it four inches) with the keyboard section make it appear to be much less comfortable for my hand than the Sony Reader is. Since I know the screen size is the same as the Sony Reader, I can judge fairly accurately that my first thoughts are probably valid.

I really appreciate your taking the time to take those pictures and to post them! Thanks!

Peto · 06-09-2008, 09:39 AM

Hello there,

My opinion.

Living in Spain, it is impossible for a guy to buy books from Sony. He won't have a warranty either. The solution for e-books seems to pass by buying some .lit, if available, and then hack the DRM and convert it via Calibre or similar.

These companies have to be kidding. The best, fastest and most efficient way to get a book nowadays, for a guy around here, is emule or similar. Yep, not legal (not illegal either, depending where), but when it is not a matter of paying, but of going crazy in the process of getting to read certain book and achieving it, emule is a straight forward solution. And that is the only way when the books you want to read are unavailable at shops straight away (try to buy e-books in Spanish, for example).

Search for a book, download it, edit, convert it and read it. One wouldn't mind if paying was in the process. What can they expect when getting the book for free is so much easier and faster than buying it? Are they dumb? Are we dumb?

About the copyright and the illegality of this, as much as we can find it fair to pay for it once, it is not so fair when you buy something a 2nd time. Many of us bought LPs then cassettes (for my car) then CDs of the same album and no company refunded us a single cent, when we should just have paid the value of the hardware. we bought VHS and then DVD, the same. We have books repeated in paperback and hard cover and if we want to have the e-book we have to pay again as though it was the first time.

I tell you plainly, many people will buy when they make it easy, comfortable and add some extra value to my paying. They will never pay twice for the same piece of info, specially if it is digital, and they will care about the companies' rights when they care about ours. We seem to accept that the customer is the weak end of the equation and we jump once and again through the fire ring whenever they say hop. Well, that is not so.

This people don't care if Borders keeps their rewards, if Sony and Amazon have non compatible documents so they have to stick to one of them. They don't care for buying and de-DRMing when they can get un-DRM'd for free and faster. These companies are like vultures using, abusing, and ignoring their main source of income, their customers.

Don't get me wrong, I have been years spending my weekend pay in reading, and later on it has been my main stable expenditure. I buy paper essays regularly and a couple of p-books every month. The essays are for me. The books are for my wife. I am an active customer. And will be. But I am so astonished at the effort you people make to actually pay for the books...

The day they tell us we can buy a book once, error free (which they are not now), fully editable (except contents), and that we can download it in any format, any time and as many times as we care to, all this people will consider buying.

In the meantime, only if they can't help it.

In Spain there is a canon on DVDs, CDs VHSs and Cassettes. In case you might plan on recording some copyrighted material onto these platforms, they charge you with a quantity of money. You are paying copyrights for your own Holidays pictures. It is simply preposterous. Again, copying a book, LP or DVD is not illegal if not done for making money.

Well, that is my point of view of all this, more or less.

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06-08-2008, 10:54 AM	#31
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	...and today, the Borders/Sony saga will continue. I kept a careful log of my starting/ending pages during my reading sessions since my last full, overnight charge, and I'm only getting about 500 page turns before the battery is depleted. I will be going, receipt and complete packaging in hand, to Borders today to attempt an exchange. I don't want to deal with Sony for a "refurbished" product. I bought it at Borders, Borders is an official Sony Retailer, Borders has new Readers in stock, this should be a simple matter. We'll see.

06-08-2008, 11:49 AM	#33
Cthulhu Technologist Posts: 488 Karma: 585237 Join Date: Oct 2006 Location: I'm between Cities Device: SONY Reader PRS-500	@ dhbailey: My mistake, Spec2 is the one who claimed that the contact for the president, et al is "right there on their website." Sorry to single you out like that. Guess that I am simply not as determined as you lot. Considering that my internet connexion is only viable for five minutes at a time on good days might go a long way to explaining that. Taylor: Good luck with your return. Why an android with a mind the size of a planet needs an external device to read I surely do not know, but that's your business.

06-08-2008, 11:51 AM	#34
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	Peer pressure.

06-08-2008, 11:52 AM	#35
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	the ancient one returns at last !!! "peer pressure", pfff...

06-08-2008, 07:22 PM	#37
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	I walked in to my local Borders, where everybody knows my name. Miss Funky Cute was there... I have such a crush. Today she was being "British", with an 'orrible attempt at Cockney. I don't know why, but I was "guv" this evening. Customer service desk, with the young man with way too long and way too pretty hair. Clueless, as usual, so I wandered around until I found the sweet, smart manager. I explained the situation to her. At first she was giving me the "I'm about to give you bad news as soon as you finish" expression, but when I said "exchange", she brightened, and with no fuss whatsoever, exchanged my Reader. Hopefully this one will have a battery that works as advertised.

06-08-2008, 08:06 PM	#38
RickyMaveety Holy S**T!!! Posts: 5,213 Karma: 108401 Join Date: Jun 2008 Location: San Diego, California!! Device: Kindle and iPad	Yaaaaaay!!!

06-08-2008, 08:15 PM	#39
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	it's his overwhelming charm, you know. he can get away with anything. resistance is useless.

06-08-2008, 08:51 PM	#40
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	Prepare to be whelmed.

06-09-2008, 05:50 AM	#42
dhbailey Guru Posts: 604 Karma: 733 Join Date: Mar 2007 Device: HP iPAQ211 / PRS 500, 700 and 505	Border's doesn't take returns on the Sony Reader for any reason. It's in plain sight on the Reader display in my Border's, and when I bought mine I asked (not that I really thought that I would want to return it) and was told in no uncertain terms that they can't take any returns on the Reader.

06-09-2008, 05:53 AM	#44
dhbailey Guru Posts: 604 Karma: 733 Join Date: Mar 2007 Device: HP iPAQ211 / PRS 500, 700 and 505	Elsi, Thank you for posting those pictures of the Kindle. Those bottom three inches (or is it four inches) with the keyboard section make it appear to be much less comfortable for my hand than the Sony Reader is. Since I know the screen size is the same as the Sony Reader, I can judge fairly accurately that my first thoughts are probably valid. I really appreciate your taking the time to take those pictures and to post them! Thanks!

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06-09-2008, 09:39 AM	#45
Peto Legal Alien Posts: 288 Karma: 105 Join Date: Jan 2008 Device: Sony PRS-505/T1/Kindle PW2	Hello there, My opinion. Living in Spain, it is impossible for a guy to buy books from Sony. He won't have a warranty either. The solution for e-books seems to pass by buying some .lit, if available, and then hack the DRM and convert it via Calibre or similar. These companies have to be kidding. The best, fastest and most efficient way to get a book nowadays, for a guy around here, is emule or similar. Yep, not legal (not illegal either, depending where), but when it is not a matter of paying, but of going crazy in the process of getting to read certain book and achieving it, emule is a straight forward solution. And that is the only way when the books you want to read are unavailable at shops straight away (try to buy e-books in Spanish, for example). Search for a book, download it, edit, convert it and read it. One wouldn't mind if paying was in the process. What can they expect when getting the book for free is so much easier and faster than buying it? Are they dumb? Are we dumb? About the copyright and the illegality of this, as much as we can find it fair to pay for it once, it is not so fair when you buy something a 2nd time. Many of us bought LPs then cassettes (for my car) then CDs of the same album and no company refunded us a single cent, when we should just have paid the value of the hardware. we bought VHS and then DVD, the same. We have books repeated in paperback and hard cover and if we want to have the e-book we have to pay again as though it was the first time. I tell you plainly, many people will buy when they make it easy, comfortable and add some extra value to my paying. They will never pay twice for the same piece of info, specially if it is digital, and they will care about the companies' rights when they care about ours. We seem to accept that the customer is the weak end of the equation and we jump once and again through the fire ring whenever they say hop. Well, that is not so. This people don't care if Borders keeps their rewards, if Sony and Amazon have non compatible documents so they have to stick to one of them. They don't care for buying and de-DRMing when they can get un-DRM'd for free and faster. These companies are like vultures using, abusing, and ignoring their main source of income, their customers. Don't get me wrong, I have been years spending my weekend pay in reading, and later on it has been my main stable expenditure. I buy paper essays regularly and a couple of p-books every month. The essays are for me. The books are for my wife. I am an active customer. And will be. But I am so astonished at the effort you people make to actually pay for the books... The day they tell us we can buy a book once, error free (which they are not now), fully editable (except contents), and that we can download it in any format, any time and as many times as we care to, all this people will consider buying. In the meantime, only if they can't help it. In Spain there is a canon on DVDs, CDs VHSs and Cassettes. In case you might plan on recording some copyrighted material onto these platforms, they charge you with a quantity of money. You are paying copyrights for your own Holidays pictures. It is simply preposterous. Again, copying a book, LP or DVD is not illegal if not done for making money. Well, that is my point of view of all this, more or less.